Korean Air

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 36 reviews
3/10
4 star Skytrax Rating
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4/10

"more stark and less comfortable"

(United States)

There are two KE business class lounges at ICN. The larger and more plush lounge is located in the passenger terminal immediately past security. Both lounge areas have the same food and drinks but the one on the right is usually less crowded. The food is simple but more substantial than in most US airline lounges wine and liquor selections adequate. The shower facilities are located adjacent to this section of the lounge - clean and everything you need to refresh. The other lounge is on the concourse that serves foreign carriers like Delta and Skyteam flights. This lounge is smaller and is generally more stark and less comfortable. The food and drinks are the same. There are several smaller rooms at the back of the lounge that have TVs and comfortable seating. They are usually empty or have only one or two other passengers. English channels are available for catching up on current events. Neither lounge can issue boarding passes or change seats.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"standard hotel buffet"

(South Korea)

I had a guest pass before by ICN-BKK flight and arrived with around 6 hours to spend in the lounge. Most travelers go to the left from the desk and that side of the lounge is full of people. If you pass the showers on the right there is an area with the same food and beverage offerings but less people. I was there all day the food stayed the same - standard hotel buffet. Nothing super special but filling. The bar was self serve beer wine whisky scotch and Jack Daniels. My only complaint was the smoking room. I know most airports do not have this but in Korea they are extremely necessary. Many Koreans smoke and the tiny closet sized room was continually full to the point of no room to move. The bathrooms were a little dirty upon arrival but were cleaned after I left it.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"somewhat disappointed in the facilities"

(Hong Kong)

I was somewhat disappointed in the facilities of the business class lounge at Hong Kong airport. Was waiting to board A380 to Seoul but it was very bland lots of seats and a desk for internet. Food selection not interesting and attendant less than friendly. They really need to upgrade this lounge. Doesn't encourage one to think of Korean Air as a possibility for long haul flights.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

Korean Air Business Class Lounge - Incheon Airport

(Australia)

KAL Business (Prestige) lounge at Incheon Airport is far too small for the numbers of passengers using it. I passed through this lounge twice in a period of four weeks and it was very crowded both times. It is showing it age and is desperately in need of a face lift and a substantial increase in size. The food on offer was poor a couple of hot Korean dishes cheese nuts cakes and biscuits. Drinks were ok but not exciting. The shower rooms were good and kept very clean. The desk staff were not particularly friendly and would not even look at a request for a seat change on my next flight. No boarding calls made but I quite like that is it helps keep the noise level down monitor screens around the lounge enable passengers to see what is happening with their flight.
Lounge NameKOREAN AIR BUSINESS CLASS LOUNGE REVIEW
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"has no ambience at all"

(Australia)

This has to be the poorest Business Class (Prestige Class) lounge I have ever been in. It is too small and has no ambience at all. The food and drink selection was virtually non existant a few cakes and biscuits plus tea and coffee and a few cold drinks were all that was on offer and this was around noon waiting to board the A380 to Incheon. I didn't use the showers so I cannot comment on the quality or condition. The desk staff were ok and the cleaning staff did a good job of clearing up.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"a very disappointing and bad experience"

(Hong Kong)

This is really a very disappointing and bad experience. Basically the lounge has nothing to offer and can not be regarded as an intercontinental business class lounge. There is only one lounge worse than the intercontinental KAL lounge in Incheon; it is the intercontinental KAL lounge at JFK for the return flight on the A380. It smells of old tobacco the sofas are old and worn out. The choice of drinks and food is miserable the coffee is disgusting so are the muffins the rest offered is plastic cheese and some plastic sandwiches. Truly a disappointing experience!
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"Very clean and nice toilets"

(South Korea)

Sofas are very comfortable. Complimentary wifi food delicious but would be better if there were more choices. Same applies to beverages too. Newspapers available but only the ones printed in Korea Japan or China. No British American French or German newspapers available. Great view of tarmac from the lounge. Lounge is secluded from the public area so is very quiet. Very clean and nice toilets.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"actually a very poor experience"

(United Kingdom)

Actually a very poor experience. The lounge itself was fair comfortable seating an ample drinks selection. If one wanted a hot drink one was confronted with a dispenser only labelled in Japanese/Korean staff quite unwilling to help. As there was no catering (only rice crackers and savoury crackers) for this just-after-lunchtime departure. This added to an unsatisfactory experience mostly on the account of the rude and unhelpful staff. I do not consider it a problem to have a limited command of English in a non-english speaking country and working in a mostly non-english speaking place but it is very problematic to combine this with such a rude attitude.
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering N/A
Washrooms 12345
Staff Service 12345
no
3/10

"very relaxed and spacious"

(United Kingdom)

A very pleasant experience and a good start for an overnight trip to Seoul. Lounge is on the way from check-in to gate. Very relaxed and spacious no outside windows. Drinks are made to order. Choice is a bit limited perhaps but the lounge staff are kind and enthusiastic. No meal service only peanuts crisps and the like. Each passenger was personally informed about when it was time to board.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering N/A
Washrooms 12345
Staff Service 12345
no
3/10

"It's ok but not grand"

(United Kingdom)

It's ok but not grand. Food selection limited. Beverages are good. Bathrooms are outside of lounge. Internet has always been very difficult when I come here. This time I was told to use Northwest connection which they said is better (and no password setup). They were right.
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no