KLM Royal Dutch Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 82 reviews
5/10
4 star Skytrax Rating
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9/10

"staff were friendly and welcoming"

(Germany)

The lounge overall was pretty good, a nice selection of drinks and snacks but they didn't have any meals. The lounge seats were really comfortable, staff were friendly and welcoming. The lounge was clean as well as the toilets, but they did not have any showers. The lounge had free, good WiFi.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2014
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"inefficient, slow, and not very customer focussed"

(Netherlands)

Food and drinks were ok but they have a number system to get customer service. This system seems to allow the KLM staff the opportunity to sit around, not helping anyone other than directing them to take a number. Overall the process is inefficient, slow, and not very customer focussed.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a huge disappointment"

(Colombia)

A huge disappointment. Limited and poor food and beverage offer (only potato chips, olives and an awful soup), no newspapers or magazines, crowded and dated facility. Internet Access required a complicated check-on process, so we quit. Shame on KLM.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"No chance of getting a shower"

(United States)

Intolerable noise levels. Constant ringing of some bell for unclear reason, frequent overheads. Frantic atmosphere. No chance of getting a shower. Food is minimal, though not bad what little there is. WiFi a bit sketchy. Bathroom looked like a warzone, used towels everywhere, hadn't been tidied up in quite a while. Inadequate facilities.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
10/10

"spacious, clean, and comfortable"

(Japan)

Longe was spacious, clean, and comfortable. Tasty food and drink was served enough. Staff often clean our table and the restrooms.
Lounge NameCrownLounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
1/10

"the lounge was crowded and noisy"

(Canada)

Just brutal. I had a 2 hour layover on my flight from YYC-JNB. I desperately needed a shower so went to this lounge which was miles from my gate. KLM staff were rude and refused to acknowledge my existence. I finally figured out the number system for the shower. Got 65 and they were on something under 30. The lounge was crowded and noisy. I bailed without my shower and didn't even bother with the aggravation on the return trip and made do with wet wipes in the public bathroom. Not what I expected from a Business Class lounge.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the worst Business Class lounge I have been in"

(United Kingdom)

This is the worst "Business Class" lounge I have been in by a country mile. In fact calling it a lounge is a joke. It's full to capacity some people going straight back out because there aren't enough seats and only 1 or 2 charging points to fight over the décor is tired and dated. The toilets are absolutely disgusting I walked in then straight out to find some others in the Airport. No wonder they hide this facility down one of the gates and barely signpost it it really is that embarrassing. Most lounges offer easy access Wifi if you fight your way through all the mobile registration palava you're rewarded with a temperamental and incredibly slow service presumably due to the volume of users. Come on KLM you have to do better than this.
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"staff very good"

(United Kingdom)

Great lounge lots of seating areas good selection to eat and drink. Wi Fi great with no problems staff very good and clean shower toilet areas.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"the food skewed a bit to Asian spicy"

(Canada)

Had high expectations as my family provided solid praise from their visit a few years ago. Was not disappointed. It's not a "huge" place but enough room for all on a Saturday afternoon dealing with a variety of flights. The self-serve drinks were varied and adequate the food skewed a bit to Asian spicy (for China Airlines pax?) and the seating comfortable and varied. A nice view of the apron & planes to boot. The only downside was the staffer on desk duty who was quite perplexed on how to deal with our Diner's Club cards had to ask in the back and in the end (as per my statement) I was charged for 3 guests instead of 3 free card admissions. (now under dispute for a refund). Ironically we were flying KLM and ran into a rather rude KLM staffer who was flogging $35 passes to all & sundry in the check-in area. Said our DC cards would not get us in. (yes they do that lounge desk girl not withstanding). That being said the guest rate for Diner's is only usd$28 or about cad$30. For about the same you can get into the Plaza Premium lounge right across the hall from Crown. However I do recommend it just try to maximize your time there.
Lounge NameCrown Lounge
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"disappointing was the lack of a shower"

(Netherlands)

We needed to wait for close to four hours as the shopping centre next to the airport turned out to be closed. At Athens international airport KLM uses the Goldair lounge. The lounge offers comfortable chairs and provides good views of the runway but also the car rental centre. Wifi is provided for free but didn't work that well. There are desktop computers available as well as power sockets to charge your devices. What was disappointing was the lack of a shower / changing room (although the toilets were spacious) and the assortment of food was questionable. All in all not a bad experience but nothing like the KLM / Air France operated lounges. We saw that Lufthansa does operate their own lounge at Athens by the way.
AirportAthens Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes