Jet Airways

This is an excellently maintained lounge. Good food and great ambience thereby providing great customer experience. Keep up the good work!

The shared airline lounge at the new international terminal in Mumbai was excellent. Elevator down one level after you enter the reception lobby to the business class lounge area. Plenty of comfortable seating in a variety of configurations lounge chairs sofas eating tables with chairs and work stations with outlets. The free WiFi was reliable and fast but the logon process is a little tricky. Separate food bar and lounge areas. The food area had a very comprehensive buffet both Western and Indian food one of the best I have seen second only to Dubai. Lots of snacks and fruit which you could take with you for your flight. The bar had a full wall video screen showing sports and a wide selection of beer wine and cocktails. There were also private work rooms for business calls and shower facilities.

We took a Jet Airways domestic flight from Kolkata Netaji Subhash Chandra Bose Airport (CCU) to Delhi (DEL) in business class. At check in we received an invitation to visit the lounge. Lounge was a complete disappointment. Apart of coffee/tea and soft drinks you had to pay for drinks! I’m a Star Alliance Gold member and visited lots of lounges everywhere but paying for drinks when you already pay the premium for flying business class is just unbelievable! I never had this experience before. Food options were very limited as well and for western style food the only option was Danish butter cookies… (Indian style food wasn’t much neither). Overall appearance of the lounge was rather filthy and not worth a visit.