Japan Airlines

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 33 reviews
5/10
5 star Skytrax Rating
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2/10

"Found the lounge very basic"

(United Kingdom)

Air New Zealand uses JAL international lounge in Osaka. Found the lounge very basic. Very limited choice of drinks and the food was nuts and cookies! Nothing else. Seats arranged in long rows all facing the same way. Not very welcoming or relaxing. Staff essentially not present.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Business lounge is very small"

(United Kingdom)

This Business lounge is very small. Located on the 2nd floor after the immigration. In an afternoon is overcrowded and you often have to share your table with fellow passengers. Beverages selection is limited but sufficient for short inter north asia flights : coffee/tea soft drinks juices and a few alcoholic drinks (mostly beer). Food is very limited too : They have only japanese cake that are packed individually plus the nuts and cracker to match up when drinking beer. They are serving wraps from subway. I would love to have some japanese food like sushi or noodles. Lavatories are clean no shower. A separate meeting room is available plus copier machine is also available for use. Free internet access if you have your own laptop. No PC terminal available. Most of the reading materials are in Japanese.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"often have to share table with fellow passengers"

(United Kingdom)

This Business lounge is OK. Located on the 3rd floor after the immigration. In the evening is overcrowded and you often have to share your table with fellow passengers. Most passengers are waiting for their intra-US flights. Beverages selection is limited but sufficient for long haul flight and as a main hub in asia: coffee/tea soft drinks juices and a few alcoholic drinks (mostly beer). Food is very limited too : They have only japanese cake that are packed individually plus the nuts and crakers to match up when drinking beer. I would love to have some japanese food like sushi or noodles. Lavatories are clean no shower. A 15 minutes shoulder and neck massage for free is available from the afternoon till 8pm but you need to register. A separate meeting room is available plus copier machine is also available for use. Free internet access if you have your own laptop there is a separate room for people who wants to use their laptops. No PC terminal available. The lounge has its irish pub style corner where you can mingle with other guest.
Lounge NameOkura Lounge
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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