Japan Airlines

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 35 reviews
5/10
5 star Skytrax Rating
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4/10

"Quality of food okay but not outstanding"

(Australia)

Two first class lounge at Terminal 2 easy to find dinning area but no restaurant service. Quality of food okay but not outstanding mainly Japanese food. good range of drinks. Staff tried to speak English but really difficult to understand. Wifi service and wired computer available. Spa services only have massage for 10 minutes.
AirportTokyo Narita Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Food offering poor and no champagne"

(United Kingdom)

Very small but a haven of peace as they restrict it only To First Class passengers much to the annoyance of OneWorld Emerald members. Food offering poor and no champagne but polite service and free internet.
AirportChicago O'Hare Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"designed with Japanese passengers in mind "

(United Kingdom)

Qantas use the JAL Business class lounge at SFO as they do not have their own. As there are no JAL flights departing concurrently with the Qantas flight it is exclusively used by Qantas passengers. The lounge is designed with Japanese passengers in mind seats are small and lined in a row not in way that allows groups to sit and face each other. There are a limited range of snacks but plenty to choose from in the fridge. Bathrooms are clean but no shower facilities. Wifi is the standard T-mobile paid service.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"Very friendly and polite staff"

(United Kingdom)

Although crowded at peak times this is a wonderful lounge. Very friendly and polite staff always looking to help. Great choice of Japanese and Western food and drinks. Only criticism would be small number of restrooms for such a big facility.
AirportTokyo Narita Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"staff was absolutely gracious and accommodating"

(United Kingdom)

Beautiful lounge with spa like shower rooms available. Complimentary massage was just the topping on the cake. Plentiful buffet and open bar (believe there's a bartender in the afternoon). All staff was absolutely gracious and accomodating. It seemed to be extremely crowded in the morning as we were unable to find two lounge chairs together.
AirportTokyo Narita Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"lounge was large covering two floors"

(United Kingdom)

This lounge is for business class premium economy class and their premier class passengers. The first class passengers have a separate one I believe. This lounge was large covering two floors. On the upper floor there is a buffet. Yes an honest to god buffet of food not just packaged snacks. Great offerings of both hot and cold dishes and plenty of seating. As always children annoy me. Why and how do they get into places like this? Their running around and screaming a real turn off.
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Remarkable beer machine"

(United Kingdom)

Good view of apron - convenient for gates for intercontinental flights. Nice breakfast including Japanese choices and eggs/sausage etc changing to lunch at 1100 - plenty of choice fabulous beef curry! Free massages etc. Didn't feel crowded. Remarkable beer machine with automatic tilting to get perfect head.
AirportTokyo Narita Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"somewhat small and rather crowded"

(United Kingdom)

The lounge is somewhat small and rather crowded with business travelers. However they have a nice supply of traditional Japanese snacks (rice wrapped in seaweed for example) and a good spread of tea sodas beer and cocktails. Definitely nicer than many domestic American lounges though not luxurious.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Light and airy with views over the apron"

(United Kingdom)

Light and airy with views over the apron - a good lounge. Complimentary massage service. Range of food in service a little narrow but tasty. Self service bar coffees soft drinks etc. Enough computer and printing terminals. Separate smoking room so main lounge remains smoke free. Not as good as Malaysia's KL Business lounge.
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"A reasonable quiet spot"

(United Kingdom)

Small lounge overlooking apron with just enough seating for a 2/3 full business cabin. Beverage and snack range quite small - a choice of red or white wine beer juices soft drinks and tea/coffee. For morning flight sandwiches pastries and some sushi were available. Washrooms very small with few amenities - not even a toothbrush or razor. LAN network available for laptops etc. A reasonable quiet spot away from the hubub of Sydney's international terminal shops. Disappointed that was not advised to stay in lounge but to board plane when departure was delayed 90 minutes due to plane's mechanical problems.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no