Hainan Airlines

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 10 reviews
7/10
5 star Skytrax Rating
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7/10

"employees eager to serve"

(United States)

Trip Verified | Hainan Airlines and carriers such as Hong Kong Airlines use the recently completed Hainan Club in terminal 2 at PEK. The room is large and comfortable and quite uncrowded (at least for early morning departures ). There is a good view of the tarmac out the large windows, but there was no activity on the ramp while I was at the club. The food offerings were clearly directed at oriental taste, with elaborate choices for salads, but no traditional western breakfast options. Strangely, there was also a broad range of desserts available at 6:00 AM. Beverage options were generous, including a good quality champagne. The lounge was very well staffed with employees eager to serve and lightning quick to remove used glasses and dishes. I will be visiting the club again on Friday, and I will be curious to see if the food options are more plentiful for afternoon flights.
Lounge NameHainan Club T2
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitOctober 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"comfortable and not busy"

(Saudi Arabia)

Not Verified | Very nice international lounge, comfortable and not busy with card holders like too many lounges now. However, I arrived, had a quick look around and had a coffee. When I went for food it had gone, they finish very early, only operating for 1 and a half hours. A member of staff was very helpful but it couldn’t bring the food back!
Lounge NameHainan lounge
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitMay 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"professional business class lounge"

(Germany)

Trip Verified | A highly professional business class lounge with a very good standard. Food nicely prepared, selection is very good. The view is great. The personnel very obliging. Seating possibilities suitable, comfortable and sufficient. Signposting in Beijing airport could be improved.
Lounge Name=
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
7/10

"lounge is orderly and clean"

(Belgium)

Verified Review | The Business lounge in Brussels Zaventem airport located in the international terminal (Terminal B) is quite decent. The staff is nice and the lounge is orderly and clean. There's not a lot of space, so, I wonder if it can get packed quickly (never happen to me but, who knows...). The food is actually quite good and there's some Belgian beer to get. The seating itself is comfortable and the wifi is good. Each time I was there, it was pretty silent, people are respectful and it's a nice place to relax before a flight or get some work done.
AirportBrussels Zaventem Airport
Type Of LoungeBusiness Class
Date VisitJune 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"staff were great and attentive"

(Australia)

Verified Review | Arrived for at 5am for a 7am flight with the heavy security presence at Urumqi Airport. However the Hainan Airlines Lounge did not open until 6am. Also, there are actually two separate lounges for Hainan Airlines, either side of the Security Checkpoint in Terminal 2. However the lounge opposite Gate 12 features full dining for about 40 people and a small rest area, the Gate 11 lounge has only snacks and a few drink options with regular airline lounge seating. Upon entering the lounge on opening, it turns out that breakfast would not arrive until 6:30am. However despite this, the staff were great and attentive to passenger needs. The breakfast was mostly suited for Chinese tastes with plenty of small sandwiches available for others who prefer more western tastes. Regardless, it was delicious and good before I rushed off to board my flight. There were computer tablets available for use in the lounge, similar to the onboard IFE tablets, but I did not look at them. As for English newspapers or magazines, there was two editions of the New York Times that were two months old, everything else was in Chinese.
AirportUrumqi Airport
Type Of LoungeBusiness Class
Date VisitJuly 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
yes
8/10

"beautiful, and well equipped"

(Canada)

Verified Review | New lounge, beautiful, and well equipped. Very nice service, friendly and helpful staff. Nice drink, but I missed the food due to the short stay due to the long queue in the check-in, but look nice. The only comment is the poor air-conditioning, it was very hot, and talked with staff who has not able to solve the problem, the setting temperature was 16C, but the room temperature was still at 29 C.
Lounge NameTerminal 2
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitJune 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"lounge at Beijing is very well set up"

(United States)

Verified Review | The new Hainan Airlines lounge at Beijing Terminal 2 is very well set up! Seats are very comfortable, some faces outside providing a great view of the runway. There are plenty of good foods and beverages. Not to mention the ice cream. The staff are very nice. There were old ladies who wanted fruits. Due to their physical condition, they were not able to attend the bar themselves and they were in a hurry to board their plane. The young lady staff is so nice who packed fruits in small boxes for the two passengers to enjoy later.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitApril 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"staff very courteous and nice"

(Australia)

For domestic lounge very nice and was quiet when I visited very early after opening I the morning. Chef area was doing cooked noodles etc, but I went to smaller and quieter lounge area where just a cold buffet. Shower and toilet looked clean, staff very courteous and nice, but some of them had limited English language skills. All in all, very good for domestic but needs to be bugger I guess.
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"spacious with comfortable chairs"

(United States)

New spacious lounge with comfortable chairs and sofas. A special area with massage chairs and TVs. Pod chairs. A business area with PCs. Plenty of outlets and flat screen TVs everywhere. Snacks hot (soup dim sum) and cold (salads sandwiches) and a variety of beverages are available with a central self-service counter international magazines and newspapers. Showers and clean restrooms. Toilets are high tech! WiFi works well. Flights are announced. Separate security checkpoint for first and business class and elite members provides entrance to the lounge which has direct access to gates. English proficiency of some staff was limited.
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"staff very pleasant"

(United Kingdom)

A quite small lounge and in need of upgrading. Staff very pleasant and friendly reasonable choice of hot food at meal times. Quite crowded when I visited and no internet access working properly.
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. The Airline celebrated its 24th anniversary in 2017. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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