Garuda Indonesia

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 58 reviews
3/10
5 star Skytrax Rating
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4/10

"The staff were fabulously friendly"

(Australia)

The lounge was large with a variety of comfy chairs. There was a quiet room that had a 3 seater couch and other small chairs and tables. There were 3 computers and lots of powerpoint/recharge points for laptops and tablets. The food selection was good although I felt there was more on the Asian side and as I am a bit finicky I was not so fussed. Lots of drinks and hubby was even given a refrigerated glass for his beer. The facilities were very clean and tidy as was the bathroom shower. There was a shower but there did not appear to be any towels and when I commented on the shower to the bathroom attendent but there was no mention of clean towels forthcoming. The staff were fabulously friendly. Our flight was delayed 3 hours and the staff passed around blankets and as it was late they turned down the piped music and dimmed the lights.
AirportJakarta Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"Food selection not very good"

(Australia)

Lounge isn't really Business Class quality and it doesn't give much privacy. At the time I entered the Lounge there were many children running around. Food selection not very good just cheese sandwiches.
AirportDenpasar Bali Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"one of the best Lounges at Jakarta airport"

(Indonesia)

This is one of the best Lounge at Jakarta airport nicely designed with comfy furniture with views over the apron. Free wifi and workstations are available. As my flight to Bangkok is in the morning they served breakfast with egg stations with live cooking plenty of toast juices coffee/tea and plenty of reading materials.
AirportJakarta Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"The lounge was old and worn out"

(United Kingdom)

In fact its not a lounge for Business Class ticket holders its a lounge for anyone with $12.00 to spend on entrance. The lounge was old worn out and full of people who had paid the $12.00 for the privilege of a good TV free booze and snacks. Can't blame them but there was no place to sit so we stood outside.
AirportDenpasar Bali Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Lounge is worth every cent"

(United Kingdom)

As soon you clear customs when departing you will be approached by Garuda employees offering you access to the Garuda Lounge for $100.000 rph Take my advice and jump on it. We all paid the $100.000 rph and headed in. Bintang on tap spirits food tea coffee and free internet access on their computers. Staff ask you what flight you are on and will let you know when its last drinks and time to board. Worth every cent.
AirportDenpasar Bali Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"Overall the lounge is very good"

(United Kingdom)

Lounge is located in right in the front of entry way from check in rows so it is easy to find. The selection of food is quite vary mainly Indonesian fare but there are some western style selection as well. Beverages selection quite plenty with beer available as well for free of charge. The lounge can be quite crowded in the morning and late afternoon. Bathroom were clean with staff kept going around and cleaning them. Staff were very helpful but they need to improve their English to serve their non Indonesian customers. Overall the lounge is very good compare to European standards.
AirportJakarta Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"really crowded in peak morning departure times"

(United Kingdom)

Visited the lounge 3 times in July. Not a bad facility - not the best but serves its purpose. Gets really crowded in the peak morning departure times but quiet at other periods. Staff quite friendly but not much chat with customers. A fair choice of hot and cold food but needs to be improved to match airlines such as Malaysia Cathay Singapore etc. Small smoking room area nice bar area at one end and 2 internet terminals = wifi not working when I visited the lounge. Washrooms very basic and the 1 shower room was so unpresentable that I preferred not to use it! Not bad for Garuda but they could so much better!
AirportJakarta Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"biggest lounge facility at Soekarno-Hatta Airport"

(United Kingdom)

Garuda Indonesia executive lounge is the biggest lounge facility at Soekarno-Hatta Airport. Located in Terminal E-F the lounge occupies an area of 1.419m2 comprising a 757sq m domestic executive lounge with a seating capacity of 148 seats and a 662sq m international executive lounge of 114 seats. The new lounge offers an array of facilities - fully-equipped business center with meeting rooms and IT support a quiet room a refreshment area with shower nursery a luggage area and praying room. As opposed to existing lounges that cater to credit card holders the new lounge is reserved exclusively for the comfort of Garuda Indonesia's Business Class passengers and Garuda Frequent Flyer (GFF) Gold and Platinum card members or Executive Card Plus members.
AirportJakarta Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
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