EVA Air

It’s much better than the old airport but there are still lot things that they could be improved. For instance food section could do with more selection of hot food and drinks also can be provided with more variety. Massage chairs were great and easy to use as well. Noticed that they have installed a shower but it wasn’t a very high standard one and it looked very shabby and basic. Only got two TV monitors of flight info on both sides if you want to check your flight info you have to walk a little bit to get it as it’s a very long lounge could have installed more TV monitors in the middle.

All new modern design good selection of food and drinks. Food changes during the day. Away from the other lounges but near EVA boarding gates. Very clean bright and comfortable.

EVA Air flies to Newark only three times a week and does not have its own lounge. Its flight departs at 1030 pm and check-in begins three hours earlier. However the business lounge operated by BA only allows EVA passengers to enter after 8:45 pm and attempts at early entry would be stopped by a British Airways staff stating that this is their agreement with EVA. The lounge is small and crowded and can barely accommodate all the EVA passengers. I hope EVA could negotiate with BA to accomplish a better terms of agreement so that passengers could use the lounge at least two hours prior to departure of the plane.

EVA has its own lounge within a bigger one shared by a number of other airlines. It was empty when I entered the lounge for my afternoon flight to Taipei. I was greeted by a very charming lady who gave me a menu of light lunch with two or three main courses to choose from. I used the computer which has excellent internet connection. The meal arrived and the girl set the table nearby and the wonton soup I order was excellent. In general an excellent experience.

The airport lounge is long and narrow but not overcrowded. The business section has internet connection but no computers unlike the EVA lounge in Hong Kong Airport. WiFi is free however. Seats comfortable and lounge is clean. The food is passable but not excellent. I would expect the lounge in EVA's home base to be more elegant.

Very poor. The selection of food and drink was poor and had evidently not been updated for a long time despite the main flight of the day leaving an hour later and the lounge being little used. Very little sign of the staff and overall a somewhat depressing experience.

What a poor lounge - for the main hub for an airline you would expect they would make every effort to roll out the red carpet and make it a memorable experience.