Etihad Airways

Etihad Airways Business Class lounge at Abu Dhabi Airport. What a contrast to the terminal 1 lounge last July and the new lounge in Terminal 3 by gate 35. The new lounge is spacious high quality furnishings great bar plentiful supply of food. Only negative is that it appears to be quite focused on Indian hot foods. Staff very attentive didn't use the spa. I guess the previous reviewer is a 1st class customer and would expect a separate lounge other airlines. A huge improvement and is matched to the excellent lounge in Dublin. On Etihad you normally get redemption seats which you never get any more with Emirates.

Etihad Airways have closed their existing business class and First class lounges in Abu Dhabi Terminal 3 and opened a new combined lounge (no separate First) near Gate 35 in Terminal 3. First impressions were that this is a high quality lounge spacious and a lot more capacity than the existing lounge. Food and beverages on a par with existing buffet-style business lounges which are very good. Good business area and nice childrens area. Where this lounge really fails is the SiX Senses Spa which is shambolic. I have just queued for 65 minutes for a shower. They had no waitlist so you had to just grab a seat and wait (could not nip out to get food). They had a booking system for spa treatments but the earliest slot was over two hours later so most people could not avail of this. I use their First lounge normally as Gold Elite so the experience going through Abu Dhabi today is significantly worse than before. Lot of unhappy people here. I believe that when they renovate the old lounge area near the shops it will be a dedicated First lounge which will hopefully take the pressure off in this lounge. Poor experience overall.

Terminal 3: Arrived in 'Business' lounge at 0015. Every seat was occupied. Busier than a bus terminal and about as comfortable. Screaming children added to the misery. The lounge is way too small to seat the people paying a big premium for their ticket. Other bleary-eyed travellers were circling the lounge looking for seats constantly. Shag-pile carpet looks dirty couches worn and grubby. Unsatisfactory.

The moment I walked in I could see it was crowded big time and it was hard to find a place to sit. It is 1/20th smaller than emirates lounge in Dubai. Food a good spread and very efficient staff. Quiet room spacious but sleeping on couch is always painful for a tall guy. Washrooms cramped to the core and very small.

We did this lounge in Jan 2014 EY418 to KUL. One of the worst I have been in space wise. I had to give my stool to a furlorn standing lass with a cup of coffee in her hand. My first on Etihad and what a disappointment for the hub airport. The lounge was so overcrowded. Will be travelling J again as Etihad are value for bucks but shall be researching for a alternative airport paid lounge for a convenient place to sit. Staff were doing the best they could given the incompetence and short sightness of Etihad. What a downer on Etihad offerings.

Abu Dhabi Lounge Terminal 3. From the moment you get the lift/stairs to the entrance you feel like a Number. You don't feel special or the dollars you spent on a ticket was worth it. Its too busy Lounge is too small. The spa is brilliant as well as showers. I cannot fault customer service. The biggest problem are size of the lounge way too small. you feel cramped and enclosed. It didn't feel like a Business Class lounge of quality ie: Singapore Emirates Qantas British Airways.

Fantastic service and extremely nice people. Love the food and the care of the lounge staff.

This lounge is over crowed. No peace area. Lots of screaming kids. Very limit selection of food and drinks. Atmosphere is a sort of darkish. In general uncomfortable. Not to be recommended.

The food and beverage selection was very extensive with several a la carte items offered. The staff was extremely courteous and eager to please. One employee in particular Nerlita went above and beyond to make sure I was well attended and provided superior customer service. I travel a lot for work and I have had the opportunity to visit many lounges- this one tops the list.

Just relaxing in the Etihad lounge and the service is excellent as usual. The staff are helpful and friendly and nothing seems too much trouble. The quality of the food is amazing and I'd have no hesitation in recommending this lounge to others.