Copa Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 14 reviews
3/10
3 star Skytrax Rating
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3/10

"food is so poor"

(United States)

Trip Verified | Beautiful lounge, however food is so poor, two kinds of mini-sandwiches, bits of celery and carrot, and packaged crackers. There is more variety in the bar, that in snacks and real food not be found.
Lounge NameCopa Club
AirportBogota Airport
Type Of LoungeBusiness Class
Date VisitNovember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"lounge is a disgrace"

(United Kingdom)

Trip Verified | This lounge is a disgrace. In fact, it can barely be called a lounge. It’s seems like it’s easentially a slightly more comfortable space than the sub-standard airport beneath it. Firstly, there is a distinct lack of food - no hot food at all. If you love cheese and crackers with a side of carrot and cucumber sticks then you’ll be fine but if you are looking for sustenance then good luck to you. It is extremely overcrowded and at times impossible to find a seat or get served at the bar. People take the word lounge to a new level and are happy to give a seat to their bag while someone walks around like a lost dog trying to find a place to sit. The Internet is an embarrassment, I have never been to an airport or a lounge with such dire bandwidth. I feel sorry for the staff. They are lovely and are bombarded by hundreds of people trying to enter the lounge. It’s a constant stream that never ends. As a result, the lounge is littered with the remnants of discarded cracker packs and empty bottles. It looks like a rubbish club at the end of the night. My advice would be don’t bother, find a place to park up in the airport and buy yourself a beer.
AirportPanama Tocumen Airport
Type Of LoungeBusiness Class
Date VisitAugust 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"not even a seat available"

(United States)

Trip Verified | This was the worst. Food was horrible: cheap crackers and awful snacks. Lounge consistently overcrowded; at peak hours, not even a seat available. Staff tries to be gracious, but overwhelmed by number of guests who flood in, so none of the usual niceties such as informing you personally when your flight is boarding. When I passed through in March, not even a men's room available. Was being remodeled, so had to take elevator back downstairs and walk through terminal. Only saving grace is that long wait in Panama Tocumen terminal would be even worse, so measuring Copa's lounge against that minimal standard I suppose it's worth the trouble. But not by much.
Lounge NameCopa Club
AirportPanama Tocumen Airport
Type Of LoungeBusiness Class
Date VisitMarch 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"very poor in services"

(United States)

Trip Verified | It is crowded, small for the amount of people that visits the lounge. It is very poor in services, it is probably the poorest lounge in food options I have ever visited. The restrooms are also very small for the number of people going into the lounge.
Lounge NameCOPA Club
AirportPanama Tocumen Airport
Type Of LoungeBusiness Class
Date VisitNovember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"there was very little to eat"

(United States)

Verified Review | They lounge has been upgraded and is larger since I visited it last, however there was very little to eat or drink in the morning. The choices were banana, apple, and a packed muffin. I think is the lounge with the poorest selection anywhere. Just a little more to satisfy the hunger of the Business Class passengers as the food on board is poor also.
AirportPanama Tocumen Airport
Type Of LoungeBusiness Class
Date VisitAugust 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"it is crowded too many guests"

(United States)

Verified Review | Poor, very poor. Supposedly they have WiFi but it did not work. They dont have computers, you enter the "lounge" and you are disconnected from the world. There is some hot meals, good for that, lounge is not very nice in appearance, it is crowded too many guests for its size even though it is large
Lounge NameGOL Airlines
AirportSao Paulo Guarulhos Airport
Type Of LoungeBusiness Class
Date VisitAugust 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
3/10

"a huge disappointment"

(Canada)

Verified Review | For a Hub lounge, everything is minimal in this lounge. Food is almost inexistent. Even if there is a bar refreshment are minimal. Because there is no food I went outside in the food court to buy something and when i came back to the lounge I was told that food is not allowed inside the lounge and i had to eat my sushis outside. This all thing was in line with the business class experience with Copa Airlines which is a huge disappointment when you compare with Air France, Air Canada or any Middle East Airlines.
Lounge NameCopa Club
AirportPanama Tocumen Airport
Type Of LoungeBusiness Class
Date VisitJune 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"sometimes difficult to get a seat"

(Japan)

The lounge was overcrowded and sometimes is difficult to get a seat. Basic snacks selection, drinks, shower and business private room available. WiFi sometimes is very weak and even in the lounge it may not work.
AirportPanama Tocumen Airport
Type Of LoungeBusiness Class
Date VisitApril 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"no lounge at Quito Airport"

(United Kingdom)

All Star Alliance passengers must be aware that Copa Airlines doesn't offer any lounge service at Quito international Airport to business or any other status passenger. A very basic airport lounge available for a fee. A few priority seats available at the gate. Worth to say that not enough seats available.
AirportQuito Mariscal Airport
Type Of LoungeBusiness Class
Date VisitApril 2016
Type Of TravellerBusiness
no
1/10

"most depressing lounge"

(Colombia)

Copa Airlines is a fine small airline that works very well if you flight between Central American countries. But, in Los Angeles Copa Airlines use the United Airlines lounge. I travel a lot, an this is the poorest, saddest and most depressing lounge that you can find. What happened with the American service? The bar has an attendant that you have to tip, this is incredible. The food is not that good and there is no choice. Magazines? Yes, The United magazine.
Lounge NameUnited Lounge
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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