China Eastern Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 32 reviews
4/10
3 star Skytrax Rating
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3/10

"this lounge is below average"

(China)

This is a domestic first (business) class lounge for China Eastern and Shanghai Airlines. Visited twice in the last 2 weeks and I'd say that this lounge is below average. No outside view of any kind. Boarding notifications shouted by staff. Stir fries and rice offered during meal time but not delicious and attractive at all. Some salad sandwiches dessert and other snacks available. Soft drinks plenty with some beer and wine. Used plates collected from time to time. Washrooms were clean. Biggest complaint is the wifi - uses public wifi which is extremely slow. Overall I only recommend because it has couches (more comfortable than the benches outside) and provides free drinks and edible food but don't come with high expectations.
AirportShanghai Pudong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"very poor lounge"

(United States)

Very poor lounge. Food is terrible chairs old dirty and uncomfortable. Staff unfriendly. Better to wait at boarding gate.
AirportShanghai Pudong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"packed as usual"

(China)

I had just become an Eastern Miles Golden Member but did not have the card with me yet. I asked the girl at the entrance of the lounge to let my 5-month pregnant wife to enter the lounge with me (something I was entitled to as Golden Member) also considering there were only 20 minutes left before boarding. The staff refused saying they wanted to see the card. I therefore entered the lounge alone: packed as usual (for Chinese it is extremely easy to join the lounge through their credit card membership) some average noodles sandwiches and fruit. I expressly asked the staff to let me know if the gate changed (it happens frequently in China) and they did not do that. Overall the standard terrible China Eastern's service.
AirportShanghai Pudong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the furniture is old and highly uncomfortable"

(United States)

Although the food is decent in terms of quantity and quality the furniture is old and highly uncomfortable. Not many electric plug points for recharge etc. No announcements either.
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"poor service of staff"

(China)

Poor service of staff! Don't think it is their job to inform guests of delays (3 hours). Nobody cleans up after departed guests (or way too slowly). Food served is all packaged crackers and cling wrapped sandwiches. Chairs are old - seats in the public area of the terminal are more comfortable.
AirportShanghai Pudong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"attendants were very accommodating"

(United States)

There are a few lounges located throughout the terminal with easy access to all gates. Attendants were very accommodating and explained the comforts of the lounge and that they would make a boarding call. Many hot appetizers as well as Asian / Western Dishes available. Well stocked bar as well as soft drinks water and tea. Assortment of Asian and English language newspapers. WIFI worked well and the 4 hours spent in the lounge were very pleasant.
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"good lounge big and bright very clean"

(Australia)

Good lounge big and bright very clean I was there at breakfast and a variety of westernish and Chinese hot and cold dishes were available. Good fast wifi available and comfy chairs.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"snacks and drinks not too bad"

(China)

Lounge has been refurbished to include uncomfortable seating used to be a nice comfy lounge. Snacks and drinks not too bad. Not a place to spend 6 hours (any more).
AirportShanghai Pudong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"good selection of hot food and snacks"

(Australia)

Pretty good lounge PVG has lounges located at most international gate ares so not overcrowded. Good selection of hot food and snacks when I was there around 6pm and good bar variety too. Wifi worked well and English papers and magazines available too.
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"simple snacks and drinks available"

(Australia)

Small lounge close to gate 46 at terminal 2 with portable wall surrounds to divide from the rest of the waiting area quite noisy because of the walls and also very busy as were all other lounges. Simple snacks and drinks available plus cold Tsingdao beer and red wine. Not bad for a domestic lounge.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no