Cathay Pacific Airways

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 125 reviews
7/10
5 star Skytrax Rating
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3/10

"feels like it is in the dungeons of the airport"

(Australia)

Very ordinary. Feels like it is in the dungeons of the airport. Limited selection of food drinks. More entertainment available within the terminal.
Lounge NameThe Wing
AirportMelbourne Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"showers were good with nice extras"

(United Kingdom)

Showers were good with nice extras. Did not find any computers would appear they only provide wifi. Asked for a cabana but told that's only available in the first section of The Wing. Overall quiet pretty spacious and well positioned.
Lounge NameThe Wing
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"this lounge is often overcrowded"

(United Kingdom)

I would agree that this lounge is often overcrowded and looks rather frayed now. Staff were friendly on my visit and quick to offer service. Table service good though food selection has lost its shine compared to a couple of years ago.
Lounge NameThe Wing
AirportHong Kong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"overcrowded with wear and tear showing"

(United Kingdom)

Cathay Pacific Lounges at HK International Airport used to be a benchmark but have lost their edge over past 2 years. Overcrowded with wear and tear generally showing throughout. Noodle bars in Business Class lounge or seated dining area okay if you can get a table. Most of the times better to grab a bite to eat outside and use the chairs available at the gates. Cathay needs to take care of premium customers better or accept losing clients.
AirportHong Kong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"just a dreadful experience"

(United Kingdom)

Just a dreadful experience. The staff was discourteous rude. They ignored my plea for help to correct the wireless problems claiming they could not speak English or help me. It was as if I was troubling their time when I was flying first transpacific and waiting for another lengthy flight onward. The shower was clean if basic. The buffet food sub-par. The lounge looks unclean and tired and not worthy of first class.
AirportHong Kong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"heaps of dirty plates and glasses"

(United Kingdom)

Maybe it was the time I visited this lounge but there were so many passengers entering but not enough seats. After walking around for 10 minutes with my wife and daughter I was finally able to secure some seats. Granted the area around the seat had not been cleaned for a while which resulted in heaps of dirty plates and glasses. With seats secured I waited to see if anyone would clean up the plates/glasses. Someone did arrive 15 minutes later to clean it up. The lounge was chaotic around 1-30pm on a Saturday with way too many people and not enough seats. The noodle bar is always good but the sandwiches and other items were not as good. Good supply of drinks/ beverages. As another poster stated the lounge is really showing wear and tear. It is sad because this lounge and The Pier are the barometer for all other Cathay Pacific lounges. Another gripe I had was the elevator that connects the lounge to the departure gates way too small and slow. If I was in a rush I probably would have missed my flight despite it only being 7 minutes away at Gate 21. It may be better to grab a bite to eat outside and enjoy the spacious seats at the gates if the lounge continues to be way it was when I visited.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a little dated and old"

(United Kingdom)

A little dated and old despite the newness of the Airport. Friendly welcoming staff not bad choice of drinks and food. None of the electric sockets worked where I was seated. Not too crowded. Internet and computers available for public use.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"friendly efficient staff"

(United Kingdom)

Friendly efficient staff compliment a large open plan lounge the looks out over the airport. There is a great little restaurant style noodle bar with a selection of Chinese food but watch out if you are looking for more western cuisine as it is lacking. So to is the selection of drinks which seems to have shrunk in recent years possibly due to cut backs. There is a large room with multiple PC terminals for good reliable internet surfing. Wi-Fi is free and up to par with speed and reliability. Restrooms and Shower cubicles are small and showing a little wear and tear as the years go by. However they are clean! Overall this is a great lounge but slowly starting to show some of its age.
Lounge NameThe Wing
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a very nice place to spend an hour or two"

(United Kingdom)

The lounge was small compared to other Cathay lounges I have been at. There was the ever constant noodle bar serving up good food. They had two types of sandwiches (vegetarian and w/ meat) and they had cake + chinese dim sum. Good varieties of drinks including premium liquor and soft drinks. The lounge itself does not compare to the Wing or Pier lounges in HK but for Taipei it provides a nice oasis for travelers to eat and drink prior to their flight. It is a better alternative to the lacklustre duty free that is provided at Taoyuan airport. If there try the beef noodles in soup and not the spicy peanut sauce based noodles. There was free wifi and it was fast as well. Overall a very nice place to spend an hour or two before one's flight.
AirportTaipei Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"what a difference"

(United Kingdom)

Haven't been to this lounge since before the renovations but what a difference. Great layout with a combination of lounge seating bar and workstations along the lines of other CX lounges and plenty of filtered light. Good food drink and reading material selections.
AirportMelbourne Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no