Cathay Pacific Airways

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 111 reviews
7/10
5 star Skytrax Rating
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1/10

"just a dreadful experience"

(United Kingdom)

Just a dreadful experience. The staff was discourteous rude. They ignored my plea for help to correct the wireless problems claiming they could not speak English or help me. It was as if I was troubling their time when I was flying first transpacific and waiting for another lengthy flight onward. The shower was clean if basic. The buffet food sub-par. The lounge looks unclean and tired and not worthy of first class.
AirportHong Kong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"heaps of dirty plates and glasses"

(United Kingdom)

Maybe it was the time I visited this lounge but there were so many passengers entering but not enough seats. After walking around for 10 minutes with my wife and daughter I was finally able to secure some seats. Granted the area around the seat had not been cleaned for a while which resulted in heaps of dirty plates and glasses. With seats secured I waited to see if anyone would clean up the plates/glasses. Someone did arrive 15 minutes later to clean it up. The lounge was chaotic around 1-30pm on a Saturday with way too many people and not enough seats. The noodle bar is always good but the sandwiches and other items were not as good. Good supply of drinks/ beverages. As another poster stated the lounge is really showing wear and tear. It is sad because this lounge and The Pier are the barometer for all other Cathay Pacific lounges. Another gripe I had was the elevator that connects the lounge to the departure gates way too small and slow. If I was in a rush I probably would have missed my flight despite it only being 7 minutes away at Gate 21. It may be better to grab a bite to eat outside and enjoy the spacious seats at the gates if the lounge continues to be way it was when I visited.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a little dated and old"

(United Kingdom)

A little dated and old despite the newness of the Airport. Friendly welcoming staff not bad choice of drinks and food. None of the electric sockets worked where I was seated. Not too crowded. Internet and computers available for public use.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"friendly efficient staff"

(United Kingdom)

Friendly efficient staff compliment a large open plan lounge the looks out over the airport. There is a great little restaurant style noodle bar with a selection of Chinese food but watch out if you are looking for more western cuisine as it is lacking. So to is the selection of drinks which seems to have shrunk in recent years possibly due to cut backs. There is a large room with multiple PC terminals for good reliable internet surfing. Wi-Fi is free and up to par with speed and reliability. Restrooms and Shower cubicles are small and showing a little wear and tear as the years go by. However they are clean! Overall this is a great lounge but slowly starting to show some of its age.
Lounge NameThe Wing
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a very nice place to spend an hour or two"

(United Kingdom)

The lounge was small compared to other Cathay lounges I have been at. There was the ever constant noodle bar serving up good food. They had two types of sandwiches (vegetarian and w/ meat) and they had cake + chinese dim sum. Good varieties of drinks including premium liquor and soft drinks. The lounge itself does not compare to the Wing or Pier lounges in HK but for Taipei it provides a nice oasis for travelers to eat and drink prior to their flight. It is a better alternative to the lacklustre duty free that is provided at Taoyuan airport. If there try the beef noodles in soup and not the spicy peanut sauce based noodles. There was free wifi and it was fast as well. Overall a very nice place to spend an hour or two before one's flight.
AirportTaipei Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"what a difference"

(United Kingdom)

Haven't been to this lounge since before the renovations but what a difference. Great layout with a combination of lounge seating bar and workstations along the lines of other CX lounges and plenty of filtered light. Good food drink and reading material selections.
AirportMelbourne Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"I enjoy this lounge quite regularly"

(United Kingdom)

As a Diamond Frequent Flyer I enjoy this lounge quite regularly. And regularly experience the comfort excellent service wonderful showers fantastic staff great catering and the WOEFUL internet connection. Which drops out regularly. It seems three wireless services are available but they seem to drop out randomly without rhyme or reason. Even while typing this the connection failed twice. Not good enough Cathay Pacific.
Lounge NameThe Wing
AirportHong Kong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"I was rather disappointed with this flagship lounge"

(United Kingdom)

Have to say I was rather disappointed with this flagship lounge for Cathay. It seems to have a rather worn appearance the seats were quite tatty and dirty same for carpet areas and staff service was cold at very best. Nicest staff was the lady cleaning the shower rooms! Did not get to use the cabanas this time but found the shower-rooms rather cramped and dull for a first class facility in Asia. Had a snack in the dining room area and whilst it was quite good again I found the staff to be quite offhand and poor. Had problems with wifi but probably my fault and not that of the lounge service here.
AirportHong Kong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"reasonably comfortable with ample seating"

(United Kingdom)

Large lounge. Reasonably comfortable with ample seating some overlooking the aircraft apron. Many Internet stations in good working condition. Well-stocked with snacks and drinks including Dim Sum and wine. Good selection of magazines and newspapers. Two shower rooms and a few toilet cubicles all in sparkling condition. The lounge is not enclosed but sits open-air one level above the general departure area accessible by escalator and lift.
Lounge NameSkyview
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"not much has changed"

(United Kingdom)

Not much has changed since my last visit to this lounge. Seats were old and dirty. Food selection was mediocre at best. The redeeming quality of this lounge is the attentiveness and willingness of the staff to help the guests.
AirportManila Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes