"disappointed with this lounge"
M Neale (United Kingdom)
✅ Trip Verified | BA Business Class passengers share a lounge with Priority Pass customers and several other airlines. The lounge itself was extremely busy but there's a cordoned off area at one end for BA passengers which is dark and cramped. However, when we arrived two hours before our flight there were no seats. We had to wait until other passengers left. The food was poor - a couple of types of wrap and some crispy egg sandwiches on rye plus soup and a tired tray of salad ingredients. We discovered subsequently that the food in the main area was fresher - probably due to the high number of people.The only nibbles were wasabi peas, stale pretzels and a variety of different sweets. There's a bar in the main area but the wine wasn't properly chilled. The free wifi was open but quick. We were extremely disappointed with this lounge as Atlanta is a major hub and we were hoping to get dinner there so we could sleep on our flight.
| Airport | Atlanta Hartsfield Airport |
| Type Of Lounge | Business Class |
| Date Visit | June 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"not comfortable at all"
Gabriel Pepe (United Kingdom)
✅ Trip Verified | This is not a British Airways lounge but a third party Airport Lounge that BA uses for their passengers. The lounge is small, full of people and not comfortable at all. There was almost not food and just drinks however selection of drinks was really poor. Overwhelming noisy making impossible to relax before a flight. Staff was rude, useless and they were clearly upset as we don't speak German and had to talk to us in English.
| Lounge Name | Air Lounge Vienna |
| Airport | Vienna Airport |
| Type Of Lounge | Business Class |
| Date Visit | December 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"no gluten free options"
J Leane (Canada)
✅ Trip Verified | Appalling lounge in Terminal 3. Food mediocre at best and no gluten free options. Not enough easy chairs so had to sit on a stool. Dreary and depressing decor. Will try a different airline.
| Lounge Name | T3 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | January 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Recommended | no |
"best BA lounge I've experienced"
Alex Johnson (United Kingdom)
✅ Trip Verified | This lounge opened at Logan last year after a bit of a revamp of Terminal E. It caters for First, Business and Silver/ Gold passengers (I accessed using the latter). Despite flying on the first evening service of the day, the lounge wasn't busy, and it's very spacious. There's a view of the apron from the far end with large windows and bar style seating next to them. Near the entrance is the usual self service bar and snacks, similar to the BA Galleries lounges in Heathrow and Gatwick. Down the far end, however, is a full service bar. The staff there were fantastic, and constantly brought me over another drink as soon as they saw my glass was empty. Pre flight dining is available from 5pm from a buffet, which had a good selection and the food was nice. There's also a Concorde dining area for F passengers. The real bonus with this lounge is that you board the aircraft directly from the lounge, which is positioned above the boarding gate. The staff were all fantastic, so friendly and obliging. This is quite possibly the best BA lounge I've experienced - I'd easily rate it above the flagship Concorde Room! It's that good!
| Airport | Boston Logan Airport |
| Type Of Lounge | Frequent Flyer |
| Date Visit | December 2018 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"little more than a corridor"
David Ellis (United Kingdom)
✅ Trip Verified | The Galleries First lounge is little more than a corridor next to the Club World lounge. There are adequate seats for the small number of BA flights leaving JNB at night. Food is self-service and includes a fair selection of hot and cold options. Drinks are limited in choice and champagne is Larssen rather than Laurent Perrier. Unfortunately, because of the compact size of the space, loud transatlantic smartphone conversations can easily disturb the peace.
| Lounge Name | Galleries First |
| Airport | Johannesburg Airport |
| Type Of Lounge | First Class |
| Date Visit | December 2018 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"asked if I could use it for free"
L Marsh (United Kingdom)
✅ Trip Verified | Approached staff to ask if it would be possible to use the lounge for an hour prior to my connecting flight to Scotland after travelling from the US. I understood that I would be potentially charged, but nevertheless asked if I could use it for free. I was turned away and not even offered any use of the facilities even if I had to pay. I think that this is absolutely disgusting, considering the respect and gratitude offered and given to me by American Airlines, including speedy boarding given to military.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | November 2018 |
| Type Of Traveller | Business |
| Recommended | no |
"Not what you expect"
12 reviews D Keersen (Sweden)
✅ Trip Verified | Menzies Aurora Lounge used by British Airways. One word: Worthless. Could be a hotel foyer or something. Not what you expect with a business class fares!
| Lounge Name | Menzies Aurora Lounge |
| Airport | Stockholm Arlanda Airport |
| Type Of Lounge | Business Class |
| Date Visit | November 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"lounge needs a touch up badly"
12 reviews Mike Andrésen (Sweden)
✅ Trip Verified | Very attentive staff but the lounge needs a touch up badly. Furniture looks like it's from the 80th. Selection of drinks, food and coffee was quite average. Had breakfast before a flight and the scrambled eggs gets 5 stars! Champagne served was really mediocre and not first class standard. But not having towels in the bathroom makes them like any bathroom in the terminal. They have those awful hand blow dryers. Re-do and do it right British Airways.
| Airport | London Gatwick Airport |
| Type Of Lounge | First Class |
| Date Visit | November 2018 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"bad artificial light"
N Sareni (Italy)
✅ Trip Verified | The lounge itself is not too bad except for the quality of the light: no natural light and really bad artificial light. The really unacceptable thing is the music level, really too high! And also the music selection, it was all about 80’ hits. This is really far from relaxing or working time. I had to spend 3 hours and I asked at least 4 times to the attendants to do something but without success.
| Airport | New York JFK Airport |
| Type Of Lounge | Business Class |
| Date Visit | November 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"there is barely enough space"
1 reviews N Barden (United Kingdom)
✅ Trip Verified | As Business Class lounges go this one is pretty poor. For a flight with 72+ Business Class seats there is barely enough space for this many people and certainly not comfortably. It's cramped and faces the evening sun so very warm. The choice of 'food' is very minimal. The bar is served through a hatch with a queue every time for a drink and a limited selection. There are less bathrooms in this lounge than on the aircraft so time your visit carefully.
| Airport | Seattle Airport |
| Type Of Lounge | Business Class |
| Date Visit | October 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
