"new lounge looks good"
Steve Ham (United Kingdom)
New lounge looks good and is for BA use only. Selection of hot and cold food which was very tasty and well presented. We were on the day flight with using the 777 so lounge was very quiet. Would presume it would be busy for the evening 747 flight.
| Airport | Mumbai Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"lounge is comfortable enough"
J Muga (United Kingdom)
Lounge is comfortable enough using the same furniture as the new lounges at Heathrow T5. The problem is mosquitos that have come in not a few-but a massive amount. The catering is poor old fruitcake stale cheese and a few Indian dishes guaranteed to give stomach problems - nobody touched them! Yet they have four attendants standing around doing nothing - why spend all the money for a new lounge?
| Lounge Name | Galleries Lounge |
| Airport | Mumbai Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"capacity is a big problem"
J Aberg (United Kingdom)
This lounge is a rather standard BA lounge but it does have some major flaws. Capacity is a big problem in this lounge. I have rarely been in a lounge of this size where I have not not been able to find any seating whatsoever. The lounge was absolutely packed! It was so full that I decided to leave after a while because it was not worth the effort to find some personal space in the lounge. I wanted to go on-line but apart from two free computers wireless was at a charge. I paid quite a hefty charge and I had major problems trying to connect. I could only spend five minutes on-line and I was constantly disconnected. In summary there is significant room for improvement!
| Lounge Name | Terraces Lounge |
| Airport | Cape Town Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"not crowded and plenty of food"
L Haas (United Kingdom)
I visited one lounge in the main part of T5 only to see a "Boarding Now" sign for my flight which was not departing for nearly 2 hours. It turns out they were trying to get people to the T5B satellite because of enhanced security procedures. I made my way over to T5B and used the lounge there - not crowded and plenty of food good wifi access free computers to use. All in all a pleasant quiet place to spend time before flight. One negative for BA: when I arrived at Heathrow a week previously - the Arrivals lounge at T5 had already closed promptly at 2pm. This seems very early given that the 2nd schedule SFO-LHR flight arrives at 2 pm.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"dirty crockery was strewn across the tables"
Andre Le Quesne (United Kingdom)
One would have thought that British Airways/Jersey would have taken notice of R Pemberton's review of this lounge - 12 August 2009. Absolutely nothing has changed - for the better that is. At the time of my visit (late afternoon) dirty crockery was strewn across the tables. The elderly male attendant did not even bother to look up when I entered so no check of my credentials and certainly not greeting. It may be that BA Jersey are trying to save on electricity but I could not find any other reason for all the ceiling lights being switched off. There are table lamps but it was difficult to read the dog-eared newspapers on the shelves. Carpets and upholstery are still filthy so no change there. I used the newly built lavatory which appeared not to have been cleaned that day. I live in Jersey and this is my local airport. What sort of impression does this hellhole make on departing passengers?
| Lounge Name | Terraces Lounge |
| Airport | Jersey Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"an insult to every BA Club World customer"
Clive Drake (United Kingdom)
The recent experience of the BA Terraces lounge at Gatwick was one of total shock - since my last visit in October. 50% of the facility has been closed - what was on two floors providing a very good experience - is now an insult to every BA Club World customer - as it is now located on 1 floor. Passengers cannot find seats (due to overcrowding) - and me and my family of 4 had to half stand and half sit as we ate our snack breakfast. BA's cost cutting has reached a new and deeply insulting low in the way it treats it's premium customers - thankful I am flying with another airline this month to New Zealand.
| Lounge Name | Terraces Lounge |
| Airport | London Gatwick Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"a very cold and dull lounge"
J Keddy (United Kingdom)
This is a very cold and dull lounge. The staff are far from welcoming - it's as if you have ruined their day just by being there. As someone else mentioned there is evidence of cost cutting throughout - fine for those in economy but not what one expects after paying so much more for a business class experience. The refreshments on offer were pathetic. I was there for an early morning flight and there were baskets of mini croissants and pan au chocolat cereal toast and coffee/juices etc. 100% self-service. Miserable staff hanging around like vultures ready to clear your table before you have finished swallowing your last mouthful. You can go out to the duty free shops but they don't bother to offer to look after your bags and coats so you need to lug them around with you if you are carrying anything of value which I usually am (laptop etc).
| Lounge Name | Terraces Lounge |
| Airport | London Gatwick Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"lounge was small very limited food"
A Excel (United Kingdom)
Arrived at Suvarnabhumi Airport a little early in order to check out BA/QF first class lounge. Very disappointed. Nothing special - if anything the Business Class lounge opposite was as good if not better. The First lounge was small very limited food - cheese platter 2 choices two types of rolls and wraps. Only difference between business and First was choice of wines and champagne.
| Airport | Bangkok Suvarnabhumi Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"old fashioned with a poor selection of food"
Paul Donovan (United Kingdom)
The lounge in Miami needs a total refurbishment its old fashioned with a poor selection of food. A real let down.
| Airport | Miami Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"not worth the extra cost in my opinion"
John Robinson (United Kingdom)
Not worth the extra cost in my opinion. The lounge was busy - it was difficult to get a seat. The breakfast was paltry - tiny croissants for instance. There was no sense of luxury - an air of convenience and cost-effectiveness. Staff were not particularly polite.
| Lounge Name | Terraces Lounge |
| Airport | London Heathrow Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
