"calm environment in which to relax pre/post flight"
E McCaffery (United Kingdom)
Calm environment in which to relax pre/post flight. Tastefully decorated and plenty of quiet spaces where it is possible to gain some privacy from others. Good cabanas to refresh and catch up on some sleep between flights. Full dining facilities enable one to get maximum sleep on board if overnight flight. Plenty of decent Champagne too! A proper first class facility if only this could be transposed onboard!
| Lounge Name | Concorde |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"pleasant helpful staff"
Ian Henderson (United Kingdom)
One of a group of lounges in Terminal D all operated by one company but with separate identities and side by side. Pleasant helpful staff and plenty of drinks and nibbles. The concierge announced that new sandwiches had arrived! First lounge is off the Business. Just one male and one female loo and a small business centre. Plenty of newspapers. Compared with the nearby Admiral's Club an oasis of calm and style.
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"the downside is the lack of natural light"
Fabrizio Ferraro (United Kingdom)
This Galleries lounge is very similar to the ones in T5 although it is much smaller. They have the same choice of food and drinks and similar facilities. It is extremely quite due to the small number of BA flights out of T3 and the downside is the lack of natural light (the windows are quite narrow) and the lack of atmosphere. Even the BA staff looked bored and not very welcoming.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"a lot of room to move around"
Paul Browne (United Kingdom)
Very impressive from the welcome at the door to every member of the staff encountered. Lovely ambience with a lot of room to move around. Took lunch in the Dining Room which was the only disappointment.
| Lounge Name | Concorde |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"lounge a bit old and worn now"
Tim New (United Kingdom)
The best thing about the BA lounge at Newcastle is the staff. I fly every week so have got to know them and they are always professional and courteous. Lounge a bit old and worn now but don’t expect BA will upgrade (they only seem to be in the business of downgrading everything these days). Good selection of drinks. Sandwiches at lunchtimes nice freshly prepared and a good selection. A nice place to wait for an hour or a bit longer. The staff are the same two or three very pleasant ladies – wish BA would commission them to train their FA colleagues in customer centricity! One negative - just one loo and it has never flushed properly since my two years using it.
| Airport | Newcastle Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"lounge is rather soulless and lacking in comfort and style"
E Hochstatter (United Kingdom)
The lounge in Terminal 5 at Stockholm-Arlanda is very basic. It is shared with other OneWorld partners and I believe is part of the Priority Pass network. The lounge is rather soulless and lacking in comfort and style. There are just medium-sized seats spread out over the lounge. The food was basic and mediocre consisting mainly of cheese and ham bread rolls and what appeared to be a quinoa salad. The standard fizzy drinks on offer. Curiously red and whte wine was available but in a beer-like pouring mechanism. In short there is no need to get to the airport early to enjoy this lounge because there is not much to enjoy unlike other BA lounges.
| Airport | Stockholm Vasteras Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"pleasant small lounge with reasonably comfortable seating"
A Evans (United Kingdom)
Pleasant small lounge with reasonably comfortable seating. Good views of stands and an open area outside originally used for us smokers but now banned. Shame! No hot food but fresh sandwiches and cakes. An adequate selection of drinks. As there is only one flight a day I was surprised there were not more people.
| Airport | Sao Paulo Guarulhos Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"a good-ish view of planes and side view of runways"
James Wyatt (United Kingdom)
The door to the lounge is just a few feet from the security check - very convenient. A lot of chairs sofas etc. Good looking bar. Outside space has a good-ish view of planes and side view of runways. WC's were so-so. Booths are brilliant. I had a superb breakfast which was serve piping hot and very quickly. Didn't try the other goodies.
| Lounge Name | Concorde |
| Airport | London Heathrow Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"an amazing kids room"
R King (United Kingdom)
Very quiet in the middle of the day - we had 7 hours to wait between flights with our 2 year old daughter - an amazing kids room in the lounge with soundproof glass walls. You can sit outside and relax and watch the kids inside. Very good idea! Great selection of French and european wine great nibbles. Only downside - Coffee machine made terrible coffee and the restaurant did not open for the entire 7 hours we were there (not enough clients??). Still had the snack menu but no sit down fine dining as advertised. At 6.30pm it had still not opened for dinner and after asking and getting no response we left to catch our flight. I am still confused as to what was going on here. Free PCs with internet too.
| Lounge Name | Galleries Lounge |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"new lounge looks good"
Steve Ham (United Kingdom)
New lounge looks good and is for BA use only. Selection of hot and cold food which was very tasty and well presented. We were on the day flight with using the 777 so lounge was very quiet. Would presume it would be busy for the evening 747 flight.
| Airport | Mumbai Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
