"comfortable and well supplied"
K Tunnicliffe (United Kingdom)
This lounge has no windows. It comprises three or four box like rooms including the dining room. The lounge is comfortable and well supplied with drinks and biscuits. The selection of sandwiches was poor two choices plus a wrap of some sort. The pre flight dinner which BA offers for overnight flights to London was cold or lukewarm. Hardly surprising when the chef spent most of his time on the internet in the business section of the lounge instead of in the kitchen! The exception was the excellent sweetcorn chowder of which I had two bowls as the rest of the food was stale and uninviting. Not a patch on the preflight dinner I enjoyed a couple of years ago at JFK. I don't know if this is yet another sign of the diminishing standards with BA or just a lazy chef. No showers either. The rest of the staff were very helpful and gave good service.
| Lounge Name | Terraces Lounge |
| Airport | Chicago O'Hare Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"poor selection of drinks and lacklustre service"
E McCaffery (United Kingdom)
Worse than any other lounge ever experienced regardless of class of travel! To be fair airport undergoing renovations at time but that did not excuse the poor quality and availability of decent edible food! Poor selection of drinks and lacklustre service. Worst of all the air conditioning was not working and felt like being in a sauna for an hour before flight took off. Avoid like the plague!
| Airport | Los Angeles LAX Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"calm environment in which to relax pre/post flight"
E McCaffery (United Kingdom)
Calm environment in which to relax pre/post flight. Tastefully decorated and plenty of quiet spaces where it is possible to gain some privacy from others. Good cabanas to refresh and catch up on some sleep between flights. Full dining facilities enable one to get maximum sleep on board if overnight flight. Plenty of decent Champagne too! A proper first class facility if only this could be transposed onboard!
| Lounge Name | Concorde |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"large and airy lounge"
E McCaffery (United Kingdom)
Large and airy lounge with plenty space which is needed at busier times as gets fairly congested! Good selection papers magazines etc. Food readily available and plenty of it! Well cooked too and replenish regularly at busy times. Good selection of alcoholic/non- alcoholic drinks too!
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"pleasant helpful staff"
Ian Henderson (United Kingdom)
One of a group of lounges in Terminal D all operated by one company but with separate identities and side by side. Pleasant helpful staff and plenty of drinks and nibbles. The concierge announced that new sandwiches had arrived! First lounge is off the Business. Just one male and one female loo and a small business centre. Plenty of newspapers. Compared with the nearby Admiral's Club an oasis of calm and style.
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"the downside is the lack of natural light"
Fabrizio Ferraro (United Kingdom)
This Galleries lounge is very similar to the ones in T5 although it is much smaller. They have the same choice of food and drinks and similar facilities. It is extremely quite due to the small number of BA flights out of T3 and the downside is the lack of natural light (the windows are quite narrow) and the lack of atmosphere. Even the BA staff looked bored and not very welcoming.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"a lot of room to move around"
Paul Browne (United Kingdom)
Very impressive from the welcome at the door to every member of the staff encountered. Lovely ambience with a lot of room to move around. Took lunch in the Dining Room which was the only disappointment.
| Lounge Name | Concorde |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"lounge a bit old and worn now"
Tim New (United Kingdom)
The best thing about the BA lounge at Newcastle is the staff. I fly every week so have got to know them and they are always professional and courteous. Lounge a bit old and worn now but don’t expect BA will upgrade (they only seem to be in the business of downgrading everything these days). Good selection of drinks. Sandwiches at lunchtimes nice freshly prepared and a good selection. A nice place to wait for an hour or a bit longer. The staff are the same two or three very pleasant ladies – wish BA would commission them to train their FA colleagues in customer centricity! One negative - just one loo and it has never flushed properly since my two years using it.
| Airport | Newcastle Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"lounge is rather soulless and lacking in comfort and style"
E Hochstatter (United Kingdom)
The lounge in Terminal 5 at Stockholm-Arlanda is very basic. It is shared with other OneWorld partners and I believe is part of the Priority Pass network. The lounge is rather soulless and lacking in comfort and style. There are just medium-sized seats spread out over the lounge. The food was basic and mediocre consisting mainly of cheese and ham bread rolls and what appeared to be a quinoa salad. The standard fizzy drinks on offer. Curiously red and whte wine was available but in a beer-like pouring mechanism. In short there is no need to get to the airport early to enjoy this lounge because there is not much to enjoy unlike other BA lounges.
| Airport | Stockholm Vasteras Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"pleasant small lounge with reasonably comfortable seating"
A Evans (United Kingdom)
Pleasant small lounge with reasonably comfortable seating. Good views of stands and an open area outside originally used for us smokers but now banned. Shame! No hot food but fresh sandwiches and cakes. An adequate selection of drinks. As there is only one flight a day I was surprised there were not more people.
| Airport | Sao Paulo Guarulhos Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
