British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 419 reviews
4/10
4 star Skytrax Rating
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4/10

"food selection was disappointing"

(Israel)

Lounge operated by Qantas. Quieter than Business Class Lounge but the food selection was disappointing especially compared to Cathay Pacific. Wireless access was provided by the airport and it was difficult to connect. I don't think this lounge matches the standards of the First Class lounges operated by Cathay Pacific and British Airways.
AirportHong Kong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"menu choices were uninspiring and no afternoon tea served"

(United Kingdom)

Although this lounge is modelled on the First Galleries at T5 it does not live up the service and quality of the Concorde Room. However it is a quieter lounge as the BA flights departing from here leave late in the evening so it's not an issue to book a spa treatment. The menu choices were uninspiring and no afternoon tea served. Pre-flight dining however was much better.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"super for relaxing or working"

(Denmark)

T5 galleries super for relaxing or working well designed seating areas. Newspapers & magazines in various locations internet computers fax and copiers. Choice of snacks and well stocked bars. The staff are unobtrusive but on hand if you require assistance.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"lounge was spotless and I was greeted warmly"

(United Kingdom)

The lounge was spotless and I was greeted warmly by the man behind the desk even though I wasn't travelling with BA and had entered the lounge via Priority Pass. The toilets were clean bar soft drinks and food was all well stocked and the papers and magazines were all current. There's a TV and a monitor displaying flight times. The man in the lounge was so helpful he even let us know when our non BA flight was boarding!
Lounge NameTerraces Lounge
AirportJersey Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"selection of hot food remains poor"

(United Kingdom)

I went back to this lounge and was surprised to find that they are transforming the outdated Terraces Lounge into a new Galleries lounge similar to ones at Heathrow airport. The selection of hot food remains poor with only soup available but there was the same selection of cold food and drinks. The lounge was extremely busy but there was enough room.
Lounge NameTerraces Lounge
AirportLondon Gatwick Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"wandered in to a haven of peace and quiet"

(United Kingdom)

Once passed security there are two lounges. Tip provided to me by the reception was use the lounge by Gate30 as it has only 9% occupancy. Took the advice and wandered in to a haven of peace and quiet. The food/drink selection was good. Staff were polite and helpful where required.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"well staffed and stocked"

(United Kingdom)

Very small lounge but well staffed and stocked. There was no aircon however which made it very uncomfortable on a day when it soared to 36 celsius. Mobile phones must be switched off. Ricard was the only spirit on offer.
Lounge NameLa Croix du Sud
AirportToulouse Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"staff friendly and flights are called"

(United Kingdom)

Small but very well set lounge with wine bar and eating area business area in far corner. Staff friendly and flights are called. No signs of cut backs.
AirportAthens Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"comfortable and well supplied"

(United Kingdom)

This lounge has no windows. It comprises three or four box like rooms including the dining room. The lounge is comfortable and well supplied with drinks and biscuits. The selection of sandwiches was poor two choices plus a wrap of some sort. The pre flight dinner which BA offers for overnight flights to London was cold or lukewarm. Hardly surprising when the chef spent most of his time on the internet in the business section of the lounge instead of in the kitchen! The exception was the excellent sweetcorn chowder of which I had two bowls as the rest of the food was stale and uninviting. Not a patch on the preflight dinner I enjoyed a couple of years ago at JFK. I don't know if this is yet another sign of the diminishing standards with BA or just a lazy chef. No showers either. The rest of the staff were very helpful and gave good service.
Lounge NameTerraces Lounge
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"large and airy lounge"

(United Kingdom)

Large and airy lounge with plenty space which is needed at busier times as gets fairly congested! Good selection papers magazines etc. Food readily available and plenty of it! Well cooked too and replenish regularly at busy times. Good selection of alcoholic/non- alcoholic drinks too!
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages