British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 421 reviews
4/10
4 star Skytrax Rating
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3/10

"I was frankly very disappointed"

(United States)

I was frankly very disappointed. Only half of the food on the bar menu was available and someone did tell me about other food options that were apparently available but they mumbled so much I have no clue as to what they said - at the third time of asking I gave up.
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
1/10

"the most miserable business lounge on this planet"

(United Kingdom)

Without a doubt the most miserable business lounge on this planet. Having travelled from London and using the fantastic BA lounge I had the misfortune to land in LA and through a reciprocal arrangement with BA I used the American Airlines Admirals Club lounge. It's a joke - you pay for almost everything the only free stuff consists of things like lukewarm and stewed instant coffee stale biscuits and a few bruised pieces of fruit. You get one drink voucher and no wifi access unless you are a member. Suggest you give this place and American Airlines a wide berth! Unfortunately my next leg is with American Airlines and no surprises you have to pay for in flight coffee and food! I will never fly with budget airline American Airlines again!
Lounge NameAdmirals Club
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"was extremely crowded with almost all the seats taken"

(United Kingdom)

At the bag drop in Terminal 5 the British Airways staff member let me know that the Galleries North lounge would be much closer to my flight's departure gate than the South lounge. I had not used the North lounge before and went along there assuming it would be the same as the South lounge. In fact it was much less enjoyable. The North lounge is significantly smaller and was extremely crowded with almost all the seats taken. It was noisy hot and felt congested with passenger's carry-on bags filling the walkspace. The food selection was similar to the South lounge but the range of magazines available was very limited. Next time I will know to go straight to the South lounge whichever gate my flight leaves from and just leave the extra time to walk up to the gates at the north of the terminal.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"the staff are friendly and efficient"

(United Kingdom)

Fairly large lounge visited on a Sunday evening. Standard Terraces comfortable recently updated free wi-fi. The staff are friendly and efficient at clearing tables and ensuring the limited offerings are kept up to date. Only one red and one white wine small selection of spirits and the food is only light snacks but what there is is of a good quality nice tartlets mini sandwiches etc). Overall a good experience it is a nice place to wait for a flight.
Lounge NameTerraces Lounge
AirportGeneva Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"very comfortable and plenty of space"

(United Kingdom)

This is a newly refurbished lounge modelled on the Concorde Room at LHR. Very comfortable and plenty of space as this lounge is for exclusive use of BA passengers only travelling in First. The food and beverages were of high quality and a dining area if you wished to use it. The wifi was a bit slow so gave up in the end. The spa facilities are upstairs in the Terraces lounge and so are shower facilities.
Lounge NameConcorde
AirportNew York JFK Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"plenty of high quality and comfortable seating"

(United Kingdom)

A great lounge with plenty of high quality and comfortable seating. The dining options are extensive and there is also an extensive range of drinks to choose from. The private cabanas are good to use as you have more seclusion from the rest of the lounge and have your own bathroom day bed TV writing desk and you can order room service too. There is also a telephone in the room where you can phone for free anywhere in the world. The Boardroom has free computers and a printer and the seats are original Concorde chairs. There are secure storage facilities for your belongings and clean bathroom facilities.
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"windows are blocked off"

(Australia)

The only hot food available were plastic containers of Two-Minute Noodles. Alcohol is served from a bar which is not always tended - you have to ring a bell and wait. The only other food is packets of crisps crackers cheese. The windows are blocked off by translucent blinds making it rather claustrophobic.
AirportSeattle Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Concorde Room really has lost its exclusive feel"

(United States)

The Concorde Room really has lost its exclusive feel. It was very crowded and from the destinations people were travelling too full of passengers not travelling in First - it is supposed to be only for First passengers according to the BA hype. The staff spent much time discussing their work issues loudly in full hearing of the passengers. Staff do not actively patrol to see if anyone needs anything which is odd since nothing on offer is available self-service. Food service was O.K. but not very professional and the presentation on the plate would be fine for a transport caff. The whole deal falls short of what one expects of true first class service but of course that is typical of the whole experience on BA.
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"the view is spectacular"

(Australia)

The Sydney Qantas First Lounge could quite possibly be the best first class lounge on the planet. Great menu premium restaurant style food cooked to order and service excellent. Drink menu and the spa are something else. If your into aviation and like seeing the air field activity and the planes coming and going the view is spectacular. Staff very attentive and the meals papers and Internet service excellent. I've travelled a bit First class and this lounge is the new standard. Five star comfort. Didn't really want to get on the plane.
AirportSydney Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"how can they call this First Class I don't know"

(United Kingdom)

The first class lounge in Houston is pathetic no showers and no food whatsoever except crisps and pre packed biscuits also no champagne. How can they call this First Class I don't know! Business Class lounge is better as they did have a few rather dried up sandwiches.
AirportHouston Hobby Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages