"good food and beverage range with attentive staff"
J Kearney (Australia)
This is a rabbit warren to get around in. Reasonable to navigate around if you have a sense of direction and you can get your bearings. Good food and beverage range with attentive staff. Definitely no comparison to Qantas First Lounge at Sydney International but I imagine there aren't too many that would.
| Lounge Name | Premium |
| Airport | Miami Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"the First Class Lounge was okay but not great"
J Kearney (Australia)
When you present your First Class Boarding Passes to the First Reception Desk and are told "you need to go over there" (Club World Lounge) and you have to point out that you are a First Class passenger things do not bode well. The Lounge is okay but Champagne Bar doesn't keep the champagne chilled adequately. First Class dining room has quite a limited menu and isn't great. 6 months ago when I travelled First Class out of London we were invited to experience the dining room and presented an invitation to dine after a certain time. This practice has now gone - pity. In fact the hot self serve buffet had a better food choice than the dining area. Overall the First Class Lounge was okay but not great.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"encouraged to enter and relax"
J Kearney (Australia)
We arrived at the Lounge to be greeted by 4 friendly staff and encouraged to enter and relax. When we entered there were the best part of 150 people in it. We struggled to get the last two seats. We found out that they had closed the Business Class Lounge and put everyone into the First Class Lounge just to make us feel special I guess. Uncomfortable seating self serve basic buffet poor food and beverage to say the least. When we encountered a delay the staff were hopeless. Either inexperienced or incorrectly trained they could not cope or handle high yield passengers appropriately or properly. Choose another airport to transit with a better First Class Lounge.
| Airport | Singapore Changi Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"bright refreshing and well equipped"
J Kearney (Australia)
This is probably the best Business Class Lounge that I have experienced. Bright refreshing and well equipped. Spacious and well fitted out. Enjoyable.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"excellent lounge with plenty of everything"
R Moore (Australia)
Excellent lounge with plenty of everything. Used it twice recently and it was quiet well-stocked with drinks food and papers and with plenty of room. Highly recommended.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"welcome was friendly and staff attentive"
N Werner (Switzerland)
British Airways share the Qantas lounge located near the gates which is nice. Welcome was friendly and staff attentive. Food selection is much better than in LHR and nice interesting choices. Lounge is quite spacious even though both BA flights and a Qantas flight were leaving at the same time. There are no views as the lounge is not near the windows of the airport. Showers are nice great water pressure and they use nice toiletries. Staff friendly and gave a small amenity kit. WiFi was strong and quick and the lounge was a serene place to relax.
| Airport | Hong Kong Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"A quiet and relaxed lounge"
A Hickling (United Kingdom)
A quiet and relaxed lounge with comfortable seating and superb views of the runways. There are facilities to leave bags and coats and private dining booths for breakfast and lunch. Food and drink is waiter service. Although afternoon tea does not feature on any menu the staff were more than happy to serve this for me. I used one of the cabanas where you have a day bed desk TV phone for free use and luxury bathroom facilities. You can order room service from your cabana. The Elemis Spa is located just outside the lounge but book a treatment early to avoid disappointment. For me using this lounge is part of my holiday before a long haul flight.
| Lounge Name | Concorde |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"this was an exceptionally nice lounge"
Bill Atkins (United States)
This was an exceptionally nice lounge albeit small for 2 flights departing close together. For the next year plus it is also to serve as the Admiral's Club for AA Needless to say it has gone from a little haven of peace to a typical US lounge facility. British Airways passengers and the staff clearly hate the situation.
| Airport | Philadelphia Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"a variety of seating options"
Kevin Tunnicliffe (United Kingdom)
This lounge shared between BA Iberia and American was spacious but laid out in a series of small rooms with a variety of seating options. On the day we were there it was not overcrowded. A good selection of drinks available the attended counter being closed. Food was pretty poor with only a few stale looking croissant sandwiches and soup on offer. The flight announcements were barely audible where we were seated and I had to go and check with the reception that it had indeed been our flight which had been called. Wi-fi and computer availability were good. Unfortunately the arrivals and departure screens only dealt with AA flights.
| Lounge Name | Oneworld |
| Airport | Miami Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"spacious lounge with comfortable and quiet seating areas"
B Wijesinghe (United States)
Spacious lounge with comfortable and quiet seating areas. The selection of food and beverage is excellent though service when ordering from the menu is slow. Many computer terminals and helpful staff at the inner Customer Service desk. The decorative glass screens between seating areas are lovely when lit if dark outside. The lounge location benefits from nice views of the tarmac and taxiways. The showers and Elemis Health Spa are located outside the lounge and shared with the Galleries Business Class Lounge that is located above.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
