British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 370 reviews
4/10
4 star Skytrax Rating
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2/10

"poor selection of drinks and lacklustre service"

(United Kingdom)

Worse than any other lounge ever experienced regardless of class of travel! To be fair airport undergoing renovations at time but that did not excuse the poor quality and availability of decent edible food! Poor selection of drinks and lacklustre service. Worst of all the air conditioning was not working and felt like being in a sauna for an hour before flight took off. Avoid like the plague!
AirportLos Angeles LAX Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"calm environment in which to relax pre/post flight"

(United Kingdom)

Calm environment in which to relax pre/post flight. Tastefully decorated and plenty of quiet spaces where it is possible to gain some privacy from others. Good cabanas to refresh and catch up on some sleep between flights. Full dining facilities enable one to get maximum sleep on board if overnight flight. Plenty of decent Champagne too! A proper first class facility if only this could be transposed onboard!
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"large and airy lounge"

(United Kingdom)

Large and airy lounge with plenty space which is needed at busier times as gets fairly congested! Good selection papers magazines etc. Food readily available and plenty of it! Well cooked too and replenish regularly at busy times. Good selection of alcoholic/non- alcoholic drinks too!
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"pleasant helpful staff"

(United Kingdom)

One of a group of lounges in Terminal D all operated by one company but with separate identities and side by side. Pleasant helpful staff and plenty of drinks and nibbles. The concierge announced that new sandwiches had arrived! First lounge is off the Business. Just one male and one female loo and a small business centre. Plenty of newspapers. Compared with the nearby Admiral's Club an oasis of calm and style.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"the downside is the lack of natural light"

(United Kingdom)

This Galleries lounge is very similar to the ones in T5 although it is much smaller. They have the same choice of food and drinks and similar facilities. It is extremely quite due to the small number of BA flights out of T3 and the downside is the lack of natural light (the windows are quite narrow) and the lack of atmosphere. Even the BA staff looked bored and not very welcoming.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"a lot of room to move around"

(United Kingdom)

Very impressive from the welcome at the door to every member of the staff encountered. Lovely ambience with a lot of room to move around. Took lunch in the Dining Room which was the only disappointment.
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge a bit old and worn now"

(United Kingdom)

The best thing about the BA lounge at Newcastle is the staff. I fly every week so have got to know them and they are always professional and courteous. Lounge a bit old and worn now but don’t expect BA will upgrade (they only seem to be in the business of downgrading everything these days). Good selection of drinks. Sandwiches at lunchtimes nice freshly prepared and a good selection. A nice place to wait for an hour or a bit longer. The staff are the same two or three very pleasant ladies – wish BA would commission them to train their FA colleagues in customer centricity! One negative - just one loo and it has never flushed properly since my two years using it.
AirportNewcastle Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"lounge is rather soulless and lacking in comfort and style"

(United Kingdom)

The lounge in Terminal 5 at Stockholm-Arlanda is very basic. It is shared with other OneWorld partners and I believe is part of the Priority Pass network. The lounge is rather soulless and lacking in comfort and style. There are just medium-sized seats spread out over the lounge. The food was basic and mediocre consisting mainly of cheese and ham bread rolls and what appeared to be a quinoa salad. The standard fizzy drinks on offer. Curiously red and whte wine was available but in a beer-like pouring mechanism. In short there is no need to get to the airport early to enjoy this lounge because there is not much to enjoy unlike other BA lounges.
AirportStockholm Vasteras Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"pleasant small lounge with reasonably comfortable seating"

(United Kingdom)

Pleasant small lounge with reasonably comfortable seating. Good views of stands and an open area outside originally used for us smokers but now banned. Shame! No hot food but fresh sandwiches and cakes. An adequate selection of drinks. As there is only one flight a day I was surprised there were not more people.
AirportSao Paulo Guarulhos Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"a good-ish view of planes and side view of runways"

(United Kingdom)

The door to the lounge is just a few feet from the security check - very convenient. A lot of chairs sofas etc. Good looking bar. Outside space has a good-ish view of planes and side view of runways. WC's were so-so. Booths are brilliant. I had a superb breakfast which was serve piping hot and very quickly. Didn't try the other goodies.
Lounge NameConcorde
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages