British Airways Lounge Reviews

4/10

"feels very cold and impersonal"

J Vasten (Brunei) 20th September 2018

✅ Trip Verified | Lounge feels very cold and impersonal, Not very organised, by the time you find anything it’s time to go. I am sure the staff are wonderful, however, I feel they have to much work not enough workers to keep up. Food unfortunately is nothing special! The Bars are far apart, again nothing to write home about. Also upon entering the lounge I was not told the WIFI password so I will not rate that. Asked if my friend could possibly pay to get in and was told it is an invite (I get it) but what do you pay these extortionate prices for? Maybe get hold of the British airways lounge in Singapore and get some ideas from them and also they are so much more friendly, a nice smile goes along way! I have been asked if I would recommend the airline - airline yes the lounge in London Heathrow “No”

Lounge Name	T5 South
Type Of Lounge	Business Class
Date Visit	September 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Recommended	yes

4/10

"Absolutely rammed"

7 reviews Richard Callis (Brazil) 11th September 2018

✅ Trip Verified | Absolutely rammed. I used to be Emerald with one world until two years ago when I changed alliances. First Class lounge at Heathrow is probably my favourite in the world, it was hard to make the decision to lose that. I don't think I have been in the business class lounge at T5 for 5 years but it has deteriorated. There were people lying across sofas as one would see in a bus station, the place looked dishevelled, it really looked like a pay to enter lounge. I did not have time to sample the food on offer but BA normally has decent food and the drinks selection was good. BA needs to think about either making more space available for frequent travellers or lifting the number of tier points to achieve Sapphire status because this lounge is simply no longer a pleasant environment to spend any significant period of time.

Lounge Name	Galleries T5
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	September 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

7/10

"Very nice helpful staff"

3 reviews Richard Hodges (United Kingdom) 12th August 2018

Not Verified | Used BA's Club and First Lounge. Got there early as 2 BA flights that day about 3 hours apart so was reasonably busy. Found 2 comfortable seats in a quiet corner without any problem. Good choice of beverages - beers, wines and spirits - and had a glass of Prosecco brought to us. Very nice helpful staff who cleared up tables and refreshed the rather limited food options frequently. In common with most North American lounges the food options for Business passengers was limited to 3 types of sandwiches, vegetarian wraps, potato crisps nuts and two types of cheese cut into squares. No hot/cooked choices. Notwithstanding the limited choice of food it was a comfortable and quiet enough place to while away a couple of hours before the flight.

Airport	San Francisco Airport
Type Of Lounge	Business Class
Date Visit	July 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Staff Service	12345
Recommended	no

8/10

"good choice of hot and cold breakfast"

3 reviews Richard Hodges (United Kingdom) 2nd August 2018

Not Verified | Flew from LHR Saturday 7th July and used the T5 Galleries Lounge (North, I think). Plenty of room, not too crowded and easy to find comfy seats for my wife and I. Actually quite a good choice of hot and cold breakfast food so indulged, and also plenty of drink options both alcoholic and the tea/coffee variety. Lounge got busier as the morning wore on but still very pleasant.

Lounge Name	Galleries
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	July 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

3/10

"Small lounge with good seating"

10 reviews Mark Ellwood (United Kingdom) 27th July 2018

✅ Trip Verified | Small lounge with a strange bell you have to ring in the terminal to get someone to let you in, Split into 2 sections one for First Class and one for Club Class. Small lounge with good seating, Very limited offerings, Tea, Coffee soft drinks and Alcohol. Some crisps a very small selection of sandwiches and some cheese. Really depressing you would expect more especially at the prices we have paid. One member of staff on the desk and one (Male) floor walking but he really didn't want to be doing this or even working at all, If you don't want your job I am sure someone else would love it! Toilets were clean and tidy. Just looking forward to the NEW Terminal opening.

Lounge Name	British Airways Lounge
Airport	Bermuda Airport
Type Of Lounge	Business Class
Date Visit	May 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	no

1/10

"food on offer was poor"

David Iles (United Kingdom) 29th May 2018

❌ Not Verified | British Airways use this lounge in the International Terminal at Atlanta airport which is a shame given in the old International Terminal they had their own lounge which was head and shoulders above this offering. Upon arrival the lounge was already very full given the number of airlines using it and individuals who can access it via various flyer programmes. There were many dirty plates, glasses and cups on the tables and it appeared only one individual tasked with clearing them, not a great start. The carpet in many places was dirty and food scraps and litter was there for all to see. The food on offer was poor, in reality nothing more than snacks and the two packets of crisps my partner selected both had best before dates of July 2017, which I believe to be unacceptable. One staff member did engage, offering to get us some food, which we politely declined the rest were somewhat indifferent, given this is a customer facing service I was expecting better. Passengers travelling in the premium cabins of many of the airlines using this lounge will I am sure be deeply disappointed at the service offering, when compared with their airlines “own" lounges. The airlines need to bring pressure for the service and quality to be improved as this is a disappointing way to end a trip.

Lounge Name	The Club at ATL
Airport	Atlanta Hartsfield Airport
Type Of Lounge	Frequent Flyer
Date Visit	May 2018
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

8/10

"there is a nice small lounge"

6 reviews Neil Jeram (Australia) 25th May 2018

✅ Trip Verified | Terminal 5 is one big box! Once through a painless security check it was off to find the BA lounge. First off was the North lounge. The lady said best to try the south one as that was extremely busy. So walked the length of the terminal (which itself is a very very busy place) and to the north lounge. This was far bigger and initially had space. The afternoon wore on and it became very packed. Commuter traffic across Europe is very busy and reflected in the lounge. So with that jumped onto the transit and to T5B concourse where there is a nice small lounge, very quiet, same food choices and had a decent shower and feed before departing. My advice? Use this lounge and not the ones in the main concourse.

Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	May 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	no

1/10

"my worst lounge experience ever"

S Meacher (Indonesia) 4th April 2018

✅ Trip Verified | I was using this lounge as a customer of Qatar Airways, and the lounge is advertised as being open until 20:30. I arrived at 19:50 and it was clear that the surly woman at the reception was in going-home mood. She tried her best to send me to the other lounge that I qualified for, however eventually let me in. The lounge was in a terrible mess. The chars were out of position, newspaper rack in disarray, food selection was a mess. Then at 20:05 I tried to use the restroom, however the floor had already been mopped and the cleaning service cart was placed across the entrance, with the cleaner leaning on a lounge chair next to it, playing on his mobile. I asked him if the bathroom was closed. After a glare from him, he pushed back the cart for me. A moment later when I exited, I overheard him cursing in Italian. By far my worst lounge experience ever.

Airport	Rome Fiumicino Airport
Type Of Lounge	Business Class
Date Visit	April 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	no

6/10

"too small for amount of people"

Roy Foster (United States) 30th March 2018

❎ Not Verified | This Terminal 1 BA lounge is better then sitting out in general airport seats, however it is too small for the amount of people they squeeze in. Food is just ok. Personally I prefer a seat with a table that I can use to do some work comfortably. For this reason I think there is too much high top and non table seats in this lounge.

Airport	Dubai Airport
Type Of Lounge	Frequent Flyer
Date Visit	March 2018
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

10/10

"service is outstanding"

P Keane (United Kingdom) 30th March 2018

✅ Trip Verified | The service is outstanding, very polite and very helpful. Staff was very professional assisting with towels for the shower. I left my phone and their honesty just made me smile.

Airport	London Gatwick Airport
Type Of Lounge	Business Class
Date Visit	March 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

British Airways

Lounge Reviews