"experience could not have been better!
9 reviews S Keale (Ireland)
✅ Trip Verified | Others have reviewed this quite harshly. Our experience could not have been better. In fact this is one of the best lounges we have visited and we have been to many other business lounges. Its nearly up there with Istanbul and Singapore. Very well laid out, with plenty of space and places to sit/eat. The choice and variety of food was excellent. We arrived just at the breakfast/ lunch changeover. So, we had a pretty great choice!! This lounge is in total contrast to the Swiss Business lounge at Zurich which we visited the day before that was just pathetic. A very good lounge.
| Lounge Name | Club Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | November 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Way too crowded"
C Mayle (United States)
✅ Trip Verified | Way too crowded with many people walking around looking for a place to sit. No champagne at the champagne bar (although a staff member did bring a tray of filled glasses after mentioning that passengers were walking off with the bottles!) BA used to have a display in the terminal showing how crowded each of the T5 lounges were, but that wasn't visible this time. Staff were trying valiantly, but the number of people was simply too much for them to do more than the bare minimum of clearing glasses and dishes. Next time I think I'll just have a glass of champagne and some nice oysters outside - even if I have to pay, it will definitely be more comfortable and less stressful.
| Lounge Name | Galleries T5 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | September 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"Overcrowded, inedible food"
Jonathan Fisher (United Kingdom)
✅ Trip Verified | Awful experience. Overcrowded, inedible food, disgusting toilets. We left almost immediately and went to sit in the Terminal. BA should be ashamed of this facility.
| Lounge Name | Heathrow T5 South |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | October 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"British Airways Lounge is excellent"
J Meesen (Thailand)
✅ Trip Verified | The British Airways Lounge is excellent. I had a nice cream tea, though I avoided the tea and had strawberry Baileys instead, the scone was excellent the clotted cream great and the strawberry jam nice, after that I went through to the rest area where high-tech seats are available but I have a 20 minute limit, however since there were very few people waiting I just used another and another 20 minutes with no problem, Disadvantages of the BA lounge were that there were very few charging points available beside the seats in the rest area there was a charging point but elsewhere they were few and far between, The drink selection was good apart from a rather unusual absence of cognac Armagnac or brandy, however the strawberry Baileys and birthday cake Baileys along with a wide selection of other choices made up for the missing Brandy. The food was excellent.
| Lounge Name | Terminal 5 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | June 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"5B lounge is so much better than the T5A lounge"
7 reviews Chris Walsh (United Kingdom)
✅ Trip Verified | Terminal 5B lounge is so much better than the T5A lounge. Nice and quiet. It is worth the train and walk back to the main terminal. The lounge at T5A is huge and quite impersonal.
| Lounge Name | T5B Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | June 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Very badly laid out lounge"
Guy Senior (United Kingdom)
Not Verified | Not British Airways best. Very badly laid out lounge, limited facilities and no views. However, staff very nice. The terminal is being rebuilt so hopefully this will improve.
| Airport | Chicago O'Hare Airport |
| Type Of Lounge | Business Class |
| Date Visit | March 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"food offering has further declined"
6 reviews Richard Hodges (United Kingdom)
✅ Trip Verified | Used on Wednesday 16 March before our flight to Barbados. Busy but could still find a comfortable seat, and a reasonable selection of drinks on offer. Coffee machines working this time (most were not November 2021), and very good coffee it was. Unfortunately and as I suspected in November 2021 the food offering has further declined: the hot offering was just a Bacon Roll only this time without even hash browns. A couple of nice pastries on offer. It is clear that BA are now using COVID as the excuse to downgrade their offerings and cost cut. What used to be a very nice lounge with a decent buffet breakfast selection has now gone for good, I fear.
| Lounge Name | Galleries South T5 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | March 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"Light, airy and decent food"
7 reviews Chris Walsh (United Kingdom)
✅ Trip Verified | Well organised lounge. Light, airy and decent food. Food was pretty good and coffee was excellent as you'd expect in Italy. Not so sure it'd be the best for a long stop but great for short.
| Lounge Name | Marco Polo Venice |
| Airport | Venice Marco Polo Airport |
| Type Of Lounge | Business Class |
| Date Visit | March 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Rude staff and disgusting toilets"
7 reviews Chris Walsh (United Kingdom)
✅ Trip Verified | Possibly the worst lounge with the most miserable staff. Many people haven't flown for a long time and lounges methods have changed. Poor food. Rude staff and disgusting toilets.
| Lounge Name | Terminal 5 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | March 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"very crowded and thus uncomfortable"
Jeff Michel (Switzerland)
✅ Trip Verified | Nice views of the runway in one section but very crowded and thus uncomfortable. Good selection of drinks but their app system of ordering food (no buffet) means that when it gets delivered to your table means it is cold. Weird setup in there and certainly not conducive to a relaxed wait for your flight. I am sure that BA can do better, stressed passengers do not deal with the inevitable delayed flight as well as relaxed ones.
| Lounge Name | Galleries South T5 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | April 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
