British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 380 reviews
4/10
4 star Skytrax Rating
Sort Reviews by :
Show
3/10

"not comfortable at all"

(United Kingdom)

Trip Verified | This is not a British Airways lounge but a third party Airport Lounge that BA uses for their passengers. The lounge is small, full of people and not comfortable at all. There was almost not food and just drinks however selection of drinks was really poor. Overwhelming noisy making impossible to relax before a flight. Staff was rude, useless and they were clearly upset as we don't speak German and had to talk to us in English.
Lounge NameAir Lounge Vienna
AirportVienna Airport
Type Of LoungeBusiness Class
Date VisitDecember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
3/10

"no gluten free options"

(Canada)

Trip Verified | Appalling lounge in Terminal 3. Food mediocre at best and no gluten free options. Not enough easy chairs so had to sit on a stool. Dreary and depressing decor. Will try a different airline.
Lounge NameT3
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
no
10/10

"best BA lounge I've experienced"

(United Kingdom)

Trip Verified | This lounge opened at Logan last year after a bit of a revamp of Terminal E. It caters for First, Business and Silver/ Gold passengers (I accessed using the latter). Despite flying on the first evening service of the day, the lounge wasn't busy, and it's very spacious. There's a view of the apron from the far end with large windows and bar style seating next to them. Near the entrance is the usual self service bar and snacks, similar to the BA Galleries lounges in Heathrow and Gatwick. Down the far end, however, is a full service bar. The staff there were fantastic, and constantly brought me over another drink as soon as they saw my glass was empty. Pre flight dining is available from 5pm from a buffet, which had a good selection and the food was nice. There's also a Concorde dining area for F passengers. The real bonus with this lounge is that you board the aircraft directly from the lounge, which is positioned above the boarding gate. The staff were all fantastic, so friendly and obliging. This is quite possibly the best BA lounge I've experienced - I'd easily rate it above the flagship Concorde Room! It's that good!
AirportBoston Logan Airport
Type Of LoungeFrequent Flyer
Date VisitDecember 2018
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"little more than a corridor"

(United Kingdom)

Trip Verified | The Galleries First lounge is little more than a corridor next to the Club World lounge. There are adequate seats for the small number of BA flights leaving JNB at night. Food is self-service and includes a fair selection of hot and cold options. Drinks are limited in choice and champagne is Larssen rather than Laurent Perrier. Unfortunately, because of the compact size of the space, loud transatlantic smartphone conversations can easily disturb the peace.
Lounge NameGalleries First
AirportJohannesburg Airport
Type Of LoungeFirst Class
Date VisitDecember 2018
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"asked if I could use it for free"

(United Kingdom)

Trip Verified | Approached staff to ask if it would be possible to use the lounge for an hour prior to my connecting flight to Scotland after travelling from the US. I understood that I would be potentially charged, but nevertheless asked if I could use it for free. I was turned away and not even offered any use of the facilities even if I had to pay. I think that this is absolutely disgusting, considering the respect and gratitude offered and given to me by American Airlines, including speedy boarding given to military.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitNovember 2018
Type Of TravellerBusiness
no
1/10

"Not what you expect"

(Sweden)

Trip Verified | Menzies Aurora Lounge used by British Airways. One word: Worthless. Could be a hotel foyer or something. Not what you expect with a business class fares!
Lounge NameMenzies Aurora Lounge
AirportStockholm Arlanda Airport
Type Of LoungeBusiness Class
Date VisitNovember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"lounge needs a touch up badly"

(Sweden)

Trip Verified | Very attentive staff but the lounge needs a touch up badly. Furniture looks like it's from the 80th. Selection of drinks, food and coffee was quite average. Had breakfast before a flight and the scrambled eggs gets 5 stars! Champagne served was really mediocre and not first class standard. But not having towels in the bathroom makes them like any bathroom in the terminal. They have those awful hand blow dryers. Re-do and do it right British Airways.
AirportLondon Gatwick Airport
Type Of LoungeFirst Class
Date VisitNovember 2018
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"bad artificial light"

(Italy)

Trip Verified | The lounge itself is not too bad except for the quality of the light: no natural light and really bad artificial light. The really unacceptable thing is the music level, really too high! And also the music selection, it was all about 80’ hits. This is really far from relaxing or working time. I had to spend 3 hours and I asked at least 4 times to the attendants to do something but without success.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Date VisitNovember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"there is barely enough space"

(United Kingdom)

Trip Verified | As Business Class lounges go this one is pretty poor. For a flight with 72+ Business Class seats there is barely enough space for this many people and certainly not comfortably. It's cramped and faces the evening sun so very warm. The choice of 'food' is very minimal. The bar is served through a hatch with a queue every time for a drink and a limited selection. There are less bathrooms in this lounge than on the aircraft so time your visit carefully.
AirportSeattle Airport
Type Of LoungeBusiness Class
Date VisitOctober 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"The staff here were nice"

(Singapore)

Trip Verified | The lounge in Changi airport are pretty spacious. Considering that there are consecutively two flights (by 777 and A380) departing to London within 30 minutes, however, the lounge was not as crowded as I expected. There were a wide selection of drinks and alcohol but the choice for food was a bit limited: only three kinds of main dish with pasta and mashed potato. The staff here were nice with great hospitality.
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages