British Airways Lounge Reviews

1/10

"Not what you expect"

6 reviews D Keersen (Sweden) 16th November 2018

✅ Trip Verified | Menzies Aurora Lounge used by British Airways. One word: Worthless. Could be a hotel foyer or something. Not what you expect with a business class fares!

Lounge Name	Menzies Aurora Lounge
Airport	Stockholm Arlanda Airport
Type Of Lounge	Business Class
Date Visit	November 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	no

6/10

"lounge needs a touch up badly"

6 reviews Mike Andrésen (Sweden) 16th November 2018

✅ Trip Verified | Very attentive staff but the lounge needs a touch up badly. Furniture looks like it's from the 80th. Selection of drinks, food and coffee was quite average. Had breakfast before a flight and the scrambled eggs gets 5 stars! Champagne served was really mediocre and not first class standard. But not having towels in the bathroom makes them like any bathroom in the terminal. They have those awful hand blow dryers. Re-do and do it right British Airways.

Airport	London Gatwick Airport
Type Of Lounge	First Class
Date Visit	November 2018
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

6/10

"bad artificial light"

N Sareni (Italy) 11th November 2018

✅ Trip Verified | The lounge itself is not too bad except for the quality of the light: no natural light and really bad artificial light. The really unacceptable thing is the music level, really too high! And also the music selection, it was all about 80’ hits. This is really far from relaxing or working time. I had to spend 3 hours and I asked at least 4 times to the attendants to do something but without success.

Airport	New York JFK Airport
Type Of Lounge	Business Class
Date Visit	November 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	no

2/10

"there is barely enough space"

1 reviews N Barden (United Kingdom) 20th October 2018

✅ Trip Verified | As Business Class lounges go this one is pretty poor. For a flight with 72+ Business Class seats there is barely enough space for this many people and certainly not comfortably. It's cramped and faces the evening sun so very warm. The choice of 'food' is very minimal. The bar is served through a hatch with a queue every time for a drink and a limited selection. There are less bathrooms in this lounge than on the aircraft so time your visit carefully.

Airport	Seattle Airport
Type Of Lounge	Business Class
Date Visit	October 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	no

7/10

"The staff here were nice"

2 reviews L Xu (Singapore) 17th October 2018

✅ Trip Verified | The lounge in Changi airport are pretty spacious. Considering that there are consecutively two flights (by 777 and A380) departing to London within 30 minutes, however, the lounge was not as crowded as I expected. There were a wide selection of drinks and alcohol but the choice for food was a bit limited: only three kinds of main dish with pasta and mashed potato. The staff here were nice with great hospitality.

Airport	Singapore Changi Airport
Type Of Lounge	Business Class
Date Visit	September 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

10/10

"a very refreshing experience"

2 reviews L Xu (Singapore) 16th October 2018

✅ Trip Verified | I went to the Heathrow T5 arrival lounge for showering and breakfast after a 14 hours long flight from Singapore. The lounge located right after custom clearance and it's very easy to find. The reception staff were very hospitable but the lady staff in charge of assigning shower rooms was a bit inpatient. The food was nice and there were a lot of choices for breakfast. In general it was a very refreshing experience.

Lounge Name	Arrival Lounge LHR T5
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	September 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

4/10

"feels very cold and impersonal"

J Vasten (Brunei) 20th September 2018

✅ Trip Verified | Lounge feels very cold and impersonal, Not very organised, by the time you find anything it’s time to go. I am sure the staff are wonderful, however, I feel they have to much work not enough workers to keep up. Food unfortunately is nothing special! The Bars are far apart, again nothing to write home about. Also upon entering the lounge I was not told the WIFI password so I will not rate that. Asked if my friend could possibly pay to get in and was told it is an invite (I get it) but what do you pay these extortionate prices for? Maybe get hold of the British airways lounge in Singapore and get some ideas from them and also they are so much more friendly, a nice smile goes along way! I have been asked if I would recommend the airline - airline yes the lounge in London Heathrow “No”

Lounge Name	T5 South
Type Of Lounge	Business Class
Date Visit	September 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Recommended	yes

4/10

"Absolutely rammed"

7 reviews Richard Callis (Brazil) 11th September 2018

✅ Trip Verified | Absolutely rammed. I used to be Emerald with one world until two years ago when I changed alliances. First Class lounge at Heathrow is probably my favourite in the world, it was hard to make the decision to lose that. I don't think I have been in the business class lounge at T5 for 5 years but it has deteriorated. There were people lying across sofas as one would see in a bus station, the place looked dishevelled, it really looked like a pay to enter lounge. I did not have time to sample the food on offer but BA normally has decent food and the drinks selection was good. BA needs to think about either making more space available for frequent travellers or lifting the number of tier points to achieve Sapphire status because this lounge is simply no longer a pleasant environment to spend any significant period of time.

Lounge Name	Galleries T5
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	September 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

7/10

"Very nice helpful staff"

3 reviews Richard Hodges (United Kingdom) 12th August 2018

Not Verified | Used BA's Club and First Lounge. Got there early as 2 BA flights that day about 3 hours apart so was reasonably busy. Found 2 comfortable seats in a quiet corner without any problem. Good choice of beverages - beers, wines and spirits - and had a glass of Prosecco brought to us. Very nice helpful staff who cleared up tables and refreshed the rather limited food options frequently. In common with most North American lounges the food options for Business passengers was limited to 3 types of sandwiches, vegetarian wraps, potato crisps nuts and two types of cheese cut into squares. No hot/cooked choices. Notwithstanding the limited choice of food it was a comfortable and quiet enough place to while away a couple of hours before the flight.

Airport	San Francisco Airport
Type Of Lounge	Business Class
Date Visit	July 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Staff Service	12345
Recommended	no

8/10

"good choice of hot and cold breakfast"

3 reviews Richard Hodges (United Kingdom) 2nd August 2018

Not Verified | Flew from LHR Saturday 7th July and used the T5 Galleries Lounge (North, I think). Plenty of room, not too crowded and easy to find comfy seats for my wife and I. Actually quite a good choice of hot and cold breakfast food so indulged, and also plenty of drink options both alcoholic and the tea/coffee variety. Lounge got busier as the morning wore on but still very pleasant.

Lounge Name	Galleries
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	July 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

British Airways

Lounge Reviews