British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 405 reviews
4/10
4 star Skytrax Rating
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9/10

"British Airways Lounge is excellent"

(Thailand)

Trip Verified | The British Airways Lounge is excellent. I had a nice cream tea, though I avoided the tea and had strawberry Baileys instead, the scone was excellent the clotted cream great and the strawberry jam nice, after that I went through to the rest area where high-tech seats are available but I have a 20 minute limit, however since there were very few people waiting I just used another and another 20 minutes with no problem, Disadvantages of the BA lounge were that there were very few charging points available beside the seats in the rest area there was a charging point but elsewhere they were few and far between, The drink selection was good apart from a rather unusual absence of cognac Armagnac or brandy, however the strawberry Baileys and birthday cake Baileys along with a wide selection of other choices made up for the missing Brandy. The food was excellent.
Lounge NameTerminal 5
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitJune 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"5B lounge is so much better than the T5A lounge"

(United Kingdom)

Trip Verified | Terminal 5B lounge is so much better than the T5A lounge. Nice and quiet. It is worth the train and walk back to the main terminal. The lounge at T5A is huge and quite impersonal.
Lounge NameT5B Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitJune 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"Very badly laid out lounge"

(United Kingdom)

Not Verified | Not British Airways best. Very badly laid out lounge, limited facilities and no views. However, staff very nice. The terminal is being rebuilt so hopefully this will improve.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Date VisitMarch 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"food offering has further declined"

(United Kingdom)

Trip Verified | Used on Wednesday 16 March before our flight to Barbados. Busy but could still find a comfortable seat, and a reasonable selection of drinks on offer. Coffee machines working this time (most were not November 2021), and very good coffee it was. Unfortunately and as I suspected in November 2021 the food offering has further declined: the hot offering was just a Bacon Roll only this time without even hash browns. A couple of nice pastries on offer. It is clear that BA are now using COVID as the excuse to downgrade their offerings and cost cut. What used to be a very nice lounge with a decent buffet breakfast selection has now gone for good, I fear.
Lounge NameGalleries South T5
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitMarch 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
7/10

"Light, airy and decent food"

(United Kingdom)

Trip Verified | Well organised lounge. Light, airy and decent food. Food was pretty good and coffee was excellent as you'd expect in Italy. Not so sure it'd be the best for a long stop but great for short.
Lounge NameMarco Polo Venice
AirportVenice Marco Polo Airport
Type Of LoungeBusiness Class
Date VisitMarch 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"Rude staff and disgusting toilets"

(United Kingdom)

Trip Verified | Possibly the worst lounge with the most miserable staff. Many people haven't flown for a long time and lounges methods have changed. Poor food. Rude staff and disgusting toilets.
Lounge NameTerminal 5
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitMarch 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"very crowded and thus uncomfortable"

(Switzerland)

Trip Verified | Nice views of the runway in one section but very crowded and thus uncomfortable. Good selection of drinks but their app system of ordering food (no buffet) means that when it gets delivered to your table means it is cold. Weird setup in there and certainly not conducive to a relaxed wait for your flight. I am sure that BA can do better, stressed passengers do not deal with the inevitable delayed flight as well as relaxed ones.
Lounge NameGalleries South T5
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitApril 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"fantastically helpful staff"

(United Kingdom)

Not Verified | The lounge has been refurbished since my last visit but difficult to see any major changes. However, very pleasant and fantastically helpful staff - full marks to them!
Lounge NameGeneva
AirportGeneva Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Staff Service 12345
yes
6/10

"food offering has declined dramatically"

(United Kingdom)

Trip Verified | Used this Lounge on 5th November before our flight to Tenerife. Still a reasonably comfortable place to wait for your flight with a good selection of drinks. However, since COVID-19 the standard of the food offering has declined dramatically with just a Bacon Roll and Hash Browns as the main hot offering. Food also has to be ordered by a Lounge App and you will be served at your table. At least 2 of the coffee machines were not working and causing problems. No longer a real Premium offering - one can only hope that when COVID eventually dies down the lounge can return to its former decent buffet. But I'm not holding my breath - BA may just use this as an excuse to become the new "normal" lounge service.
Lounge NameT5 Galleries South
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitNovember 2021
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
yes
7/10

"lack of that truly luxurious feel"

(United Kingdom)

Trip Verified | This was the first time using this Terminal 5 lounge after recently becoming a British Airways Executive Club Gold Member. I was travelling on an Economy Hand Baggage only flight with a non status friend and he was allowed to enter as my guest. There isn't a huge difference between the Business and the First Class lounge. You still have the British Airways, NHS style Showers and Toilets. Furnishings that aren't too modern and the lack of that truly luxurious feel. But, There is an upgrade in the drinks variety. More premium brands of drinks. This visit was during Covid and so you had to order food and snacks by scanning a QR code, entering your table number and placing your order. BA lounges have never been truly luxurious, If you have one world status you are better off visiting the likes of Cathay Pacific whose bathrooms are beautifully designed, tiled and contain Aesop products. But if you want an English Breakfast for instance. BA is your best bet.
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitAugust 2021
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages