British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 395 reviews
4/10
4 star Skytrax Rating
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6/10

"lounge has no windows"

(India)

Trip Verified | I visited this lounge in March when travel reduced because of the virus. This lounge is used by Aer Lingus and other OneWorld Elites which make this lounge crowded, especially in the evening. The snack options in the lounge are decent and something you can work with. This lounge has no windows and very low ceilings which make it gloomy. Club Dining is a nice option and highly recommended, it's less crowded than the rest of the lounge because of restricted access and a good choice of hot food in response to BA's sleeper service.
Lounge NameClub Lounge
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Date VisitMarch 2020
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"lounge was very basic"

(United Kingdom)

Trip Verified | This American Airlines Admirals Club lounge was very basic with limited food and drink options, plenty of different seating areas but it was a real let down and not worth using in my opinion. I expected more but would advise just sitting in main terminal and paying for some food, I am surprised this is an American Airlines Lounge but they must be easily pleased. Would not bother using or even go to the bother of finding the lounge. If you just want a drink and a cracker then you will love it. Total waste of time,
Lounge NameAdmirals Club
AirportRio De Janeiro Airport
Type Of LoungeBusiness Class
Date VisitDecember 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"Food was very hit and miss"

(United Kingdom)

Trip Verified | I used the Terminal 5 North Lounge as I find this lounge less busy. Plenty of seats today so no problems for me. Food was very hit and miss, some strange bread Rolls with Bacon, they were heavily seeded and strange, not to my liking what is wrong with plain? Plenty of hot, cold and soft drinks as well as the usual alcohol. Today's use of lounge was fine a bit busier as the morning went on, toilets needed cleaning.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitDecember 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"quality felt lacking"

(United Kingdom)

Trip Verified | The lounge is divided into business and first and has been renovated. Late evening the Club World lounge was quiet. Plentiful seating, decent selection of drinks. I found the F & B is nowhere near the standards of AA with their Flagship lounge or other One World ones I most often use. Maybe it was later in the evening but quality felt lacking. The ambience was very flat. Terminal 7 at JFK is the BA terminal and whilst great for BA and its One World partners to have its own space, its a very tired terminal. Washrooms are still the same cramped space and the showers clearly have not been renovated.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Date VisitDecember 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"excellent service all over"

(Sweden)

Trip Verified | The Galleries First lounge at Heathrow was beautiful and calm. Place to relax or work a bit between your flights. Excellent service all over. Nothing much more you can ask for even with a first class ticket price.
Lounge NameGalleries First lounge
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitNovember 2019
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"Superb service and good space"

(Sweden)

Trip Verified | The Concorde Lounge is a place to relax and a place to eat. Superb service and good space. You can sit inside the lounge or the area outside above the departure hall if you like some more buzz. Nice dining area and good food. Only downside is there are a little short of bathrooms.
Lounge NameConcorde lounge
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitNovember 2019
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"a definite improvement"

(United Kingdom)

Trip Verified | The Club World and First Galleries Lounge at Johannesburg has been the subject of much needed refurbishment and reflects a new harmonised policy for housing both classes under one roof without as overt a distinction as before. To be honest, the previous First lounge was something of an embarrassment, with too few seats and general feeling of being cramped. The new arrangement eschews a separate First lounge but allocates a separate First dining area. This seems to work reasonably well. The rest of the lounge is by no means spacious but there are adequate seats to accommodation the Club and First passengers on the two evening flights to LHR. The food seems to substantially better than before, with regular refreshes of both hot and cold food. The bar area is spacious as bar areas go and service was good. Overall, the new Galleries Lounge is a definite improvement for Club passengers; First passengers may not agree, of course.
Lounge NameGalleries
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Date VisitDecember 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"Overall, a great visit"

(Australia)

Trip Verified | After a subpar visit to the Qantas Lounge next door, my partner and I decided to give the British Airways Lounge a go. It was a completely different experience, a much better one in my opinion. The space had such character with striking decors along with a great layout for dining, work and relaxation. The catering was fantastic with plenty of options for food and beverages with plenty of comfortable seating to enjoy it. Customer service was average, lounge team were present and making sure food was plentiful plus consistently tidying but lack face to face service. Shower facilities were adequate but lacked in numbers. Overall, a great visit as I would definitely pick this lounge over the Qantas and third party offerings.
Lounge NameBritish Airways Lounge
AirportSingapore Changi Airport
Type Of LoungeFrequent Flyer
Date VisitOctober 2019
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"Food options were very good"

(United Kingdom)

Trip Verified | Main Galleries Lounge in Terminal 5 at Heathrow was very busy. Food options were very good and plentiful. The main Lounge A-Gates, as usual, were very busy, not helped when some of the U shaped seating areas have massive square tables making it difficult for people to get seated (very bad design) We had a C-Gate departure so left the lounge and went to the quieter Lounge in the B-gate area which I would always recommend people to do.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitOctober 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"most sections were shut"

(Malaysia)

Trip Verified | Cathay Pacific uses this lounge for their Washington flights to HKG. The lounge is nice but most sections were shut as it is 11pm at night. There was no hot food apart from soup and there are sandwiches on offer and lots of fresh fruit. The usual tea and coffee and white and red wine plus a few beers. If you plan to dine before you fly so you can catch maximum sleep on the plane, don't plan on doing it in this lounge which is miserable. The toilets were not clean with paper towels everywhere. The staff were pleasant enough. CX needs to do something about their lounge access in IAD.
AirportWashington Dulles Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages