"Overall, a great visit"
45 reviews P Huang (Australia)
✅ Trip Verified | After a subpar visit to the Qantas Lounge next door, my partner and I decided to give the British Airways Lounge a go. It was a completely different experience, a much better one in my opinion. The space had such character with striking decors along with a great layout for dining, work and relaxation. The catering was fantastic with plenty of options for food and beverages with plenty of comfortable seating to enjoy it. Customer service was average, lounge team were present and making sure food was plentiful plus consistently tidying but lack face to face service. Shower facilities were adequate but lacked in numbers. Overall, a great visit as I would definitely pick this lounge over the Qantas and third party offerings.
| Lounge Name | British Airways Lounge |
| Airport | Singapore Changi Airport |
| Type Of Lounge | Frequent Flyer |
| Date Visit | October 2019 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Food options were very good"
16 reviews Mark Ellwood (United Kingdom)
✅ Trip Verified | Main Galleries Lounge in Terminal 5 at Heathrow was very busy. Food options were very good and plentiful. The main Lounge A-Gates, as usual, were very busy, not helped when some of the U shaped seating areas have massive square tables making it difficult for people to get seated (very bad design) We had a C-Gate departure so left the lounge and went to the quieter Lounge in the B-gate area which I would always recommend people to do.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | October 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"most sections were shut"
2 reviews R Gonzaga (Malaysia)
✅ Trip Verified | Cathay Pacific uses this lounge for their Washington flights to HKG. The lounge is nice but most sections were shut as it is 11pm at night. There was no hot food apart from soup and there are sandwiches on offer and lots of fresh fruit. The usual tea and coffee and white and red wine plus a few beers. If you plan to dine before you fly so you can catch maximum sleep on the plane, don't plan on doing it in this lounge which is miserable. The toilets were not clean with paper towels everywhere. The staff were pleasant enough. CX needs to do something about their lounge access in IAD.
| Airport | Washington Dulles Airport |
| Type Of Lounge | Business Class |
| Date Visit | September 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"nicely appointed with good food"
Sam Healey (United Kingdom)
Not Verified | The BA lounge at Newark Airport is very nicely appointed with good food (the steak and ale pie on offer that evening was delicious) and plenty of seating throughout. The female toilets were also spotlessly clean and tidy. I was very happy to see Rosa there again, this staff member and all the team work very hard to keep customers happy.
| Airport | Newark Airport |
| Type Of Lounge | Business Class |
| Date Visit | August 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"There is plenty of food"
6 reviews C Marvere (Belgium)
✅ Trip Verified | I used the business lounge "south" on Heathrow T5 and as usual it was rather busy. Plenty of newspapers , magazines and books available to read and decent internet. There is plenty of food, pastries and chocolates, fruits and yoghurts. Also bread filled with bacon, however no cheese or ham available - jams and marmalade out of big tins. Ample choice of teas and coffee. Also - despite it was rather early - lots of wines and alcoholic beverages (even better brands like Grey Goose) and sodas. There is a lot to eat and to drink, only a shame the food is not refined.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | July 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Not what you expect from a Club Lounge"
16 reviews Mark Ellwood (United Kingdom)
✅ Trip Verified | Really looking forward to the New Airport opening. The old lounge is very odd, at least you no longer have to ring the bell to get in but you do have to knock on the door. It is rather small and the offerings are miserable just a few sandwiches on a plate( total 12 cut quarters at a time) a selection of cheese, crisps and some fruit, a strange man (always the same one) who wanders around and refills. you have a selection of drinks and a few TV screens. Not what you expect from a Club Lounge but it has always been the same. Toilets ok, again limited, Roll on 2020.
| Lounge Name | Club lounge |
| Airport | Bermuda Airport |
| Type Of Lounge | Business Class |
| Date Visit | June 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"For once a very pleasant stay"
16 reviews Mark Ellwood (United Kingdom)
✅ Trip Verified | Plenty of space and lots of seats to choose at the Gatwick Club World Lounge, the food selections (it was lunchtime 12:30) were very good. Not the usual finger treats and a few sandwiches but a good selection of Chilli meatballs, chicken stew with beans, baked potatoes, rice (cooked very well) and the sandwiches and nibbles. I was absolutely full and thoroughly enjoyed my stay ion the lounge. Toilets and showers were all clean and tidy. For once a very pleasant stay. WiFi worked well.
| Lounge Name | Club World Lounge |
| Airport | London Gatwick Airport |
| Type Of Lounge | Business Class |
| Date Visit | June 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"disappointed with this lounge"
M Neale (United Kingdom)
✅ Trip Verified | BA Business Class passengers share a lounge with Priority Pass customers and several other airlines. The lounge itself was extremely busy but there's a cordoned off area at one end for BA passengers which is dark and cramped. However, when we arrived two hours before our flight there were no seats. We had to wait until other passengers left. The food was poor - a couple of types of wrap and some crispy egg sandwiches on rye plus soup and a tired tray of salad ingredients. We discovered subsequently that the food in the main area was fresher - probably due to the high number of people.The only nibbles were wasabi peas, stale pretzels and a variety of different sweets. There's a bar in the main area but the wine wasn't properly chilled. The free wifi was open but quick. We were extremely disappointed with this lounge as Atlanta is a major hub and we were hoping to get dinner there so we could sleep on our flight.
| Airport | Atlanta Hartsfield Airport |
| Type Of Lounge | Business Class |
| Date Visit | June 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"not comfortable at all"
Gabriel Pepe (United Kingdom)
✅ Trip Verified | This is not a British Airways lounge but a third party Airport Lounge that BA uses for their passengers. The lounge is small, full of people and not comfortable at all. There was almost not food and just drinks however selection of drinks was really poor. Overwhelming noisy making impossible to relax before a flight. Staff was rude, useless and they were clearly upset as we don't speak German and had to talk to us in English.
| Lounge Name | Air Lounge Vienna |
| Airport | Vienna Airport |
| Type Of Lounge | Business Class |
| Date Visit | December 2018 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"no gluten free options"
J Leane (Canada)
✅ Trip Verified | Appalling lounge in Terminal 3. Food mediocre at best and no gluten free options. Not enough easy chairs so had to sit on a stool. Dreary and depressing decor. Will try a different airline.
| Lounge Name | T3 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | January 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
