British Airways Lounge Reviews

3/10

"not comfortable at all"

Gabriel Pepe (United Kingdom) 4th January 2019

✅ Trip Verified | This is not a British Airways lounge but a third party Airport Lounge that BA uses for their passengers. The lounge is small, full of people and not comfortable at all. There was almost not food and just drinks however selection of drinks was really poor. Overwhelming noisy making impossible to relax before a flight. Staff was rude, useless and they were clearly upset as we don't speak German and had to talk to us in English.

Lounge Name	Air Lounge Vienna
Airport	Vienna Airport
Type Of Lounge	Business Class
Date Visit	December 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Staff Service	12345
Recommended	yes

3/10

"no gluten free options"

J Leane (Canada) 2nd January 2019

✅ Trip Verified | Appalling lounge in Terminal 3. Food mediocre at best and no gluten free options. Not enough easy chairs so had to sit on a stool. Dreary and depressing decor. Will try a different airline.

Lounge Name	T3
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	January 2019
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Wifi Connectivity	12345
Recommended	no

10/10

"best BA lounge I've experienced"

Alex Johnson (United Kingdom) 19th December 2018

✅ Trip Verified | This lounge opened at Logan last year after a bit of a revamp of Terminal E. It caters for First, Business and Silver/ Gold passengers (I accessed using the latter). Despite flying on the first evening service of the day, the lounge wasn't busy, and it's very spacious. There's a view of the apron from the far end with large windows and bar style seating next to them. Near the entrance is the usual self service bar and snacks, similar to the BA Galleries lounges in Heathrow and Gatwick. Down the far end, however, is a full service bar. The staff there were fantastic, and constantly brought me over another drink as soon as they saw my glass was empty. Pre flight dining is available from 5pm from a buffet, which had a good selection and the food was nice. There's also a Concorde dining area for F passengers. The real bonus with this lounge is that you board the aircraft directly from the lounge, which is positioned above the boarding gate. The staff were all fantastic, so friendly and obliging. This is quite possibly the best BA lounge I've experienced - I'd easily rate it above the flagship Concorde Room! It's that good!

Airport	Boston Logan Airport
Type Of Lounge	Frequent Flyer
Date Visit	December 2018
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

5/10

"little more than a corridor"

David Ellis (United Kingdom) 3rd December 2018

✅ Trip Verified | The Galleries First lounge is little more than a corridor next to the Club World lounge. There are adequate seats for the small number of BA flights leaving JNB at night. Food is self-service and includes a fair selection of hot and cold options. Drinks are limited in choice and champagne is Larssen rather than Laurent Perrier. Unfortunately, because of the compact size of the space, loud transatlantic smartphone conversations can easily disturb the peace.

Lounge Name	Galleries First
Airport	Johannesburg Airport
Type Of Lounge	First Class
Date Visit	December 2018
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

1/10

"asked if I could use it for free"

L Marsh (United Kingdom) 21st November 2018

✅ Trip Verified | Approached staff to ask if it would be possible to use the lounge for an hour prior to my connecting flight to Scotland after travelling from the US. I understood that I would be potentially charged, but nevertheless asked if I could use it for free. I was turned away and not even offered any use of the facilities even if I had to pay. I think that this is absolutely disgusting, considering the respect and gratitude offered and given to me by American Airlines, including speedy boarding given to military.

Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	November 2018
Type Of Traveller	Business
Recommended	no

1/10

"Not what you expect"

6 reviews D Keersen (Sweden) 16th November 2018

✅ Trip Verified | Menzies Aurora Lounge used by British Airways. One word: Worthless. Could be a hotel foyer or something. Not what you expect with a business class fares!

Lounge Name	Menzies Aurora Lounge
Airport	Stockholm Arlanda Airport
Type Of Lounge	Business Class
Date Visit	November 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	no

6/10

"lounge needs a touch up badly"

6 reviews Mike Andrésen (Sweden) 16th November 2018

✅ Trip Verified | Very attentive staff but the lounge needs a touch up badly. Furniture looks like it's from the 80th. Selection of drinks, food and coffee was quite average. Had breakfast before a flight and the scrambled eggs gets 5 stars! Champagne served was really mediocre and not first class standard. But not having towels in the bathroom makes them like any bathroom in the terminal. They have those awful hand blow dryers. Re-do and do it right British Airways.

Airport	London Gatwick Airport
Type Of Lounge	First Class
Date Visit	November 2018
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

6/10

"bad artificial light"

N Sareni (Italy) 11th November 2018

✅ Trip Verified | The lounge itself is not too bad except for the quality of the light: no natural light and really bad artificial light. The really unacceptable thing is the music level, really too high! And also the music selection, it was all about 80’ hits. This is really far from relaxing or working time. I had to spend 3 hours and I asked at least 4 times to the attendants to do something but without success.

Airport	New York JFK Airport
Type Of Lounge	Business Class
Date Visit	November 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	no

2/10

"there is barely enough space"

1 reviews N Barden (United Kingdom) 20th October 2018

✅ Trip Verified | As Business Class lounges go this one is pretty poor. For a flight with 72+ Business Class seats there is barely enough space for this many people and certainly not comfortably. It's cramped and faces the evening sun so very warm. The choice of 'food' is very minimal. The bar is served through a hatch with a queue every time for a drink and a limited selection. There are less bathrooms in this lounge than on the aircraft so time your visit carefully.

Airport	Seattle Airport
Type Of Lounge	Business Class
Date Visit	October 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	no

7/10

"The staff here were nice"

2 reviews L Xu (Singapore) 17th October 2018

✅ Trip Verified | The lounge in Changi airport are pretty spacious. Considering that there are consecutively two flights (by 777 and A380) departing to London within 30 minutes, however, the lounge was not as crowded as I expected. There were a wide selection of drinks and alcohol but the choice for food was a bit limited: only three kinds of main dish with pasta and mashed potato. The staff here were nice with great hospitality.

Airport	Singapore Changi Airport
Type Of Lounge	Business Class
Date Visit	September 2018
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

British Airways

Lounge Reviews