British Airways Lounge Reviews

2/10

"shoddy level of service"

Ian Sinclair (United Kingdom) 11th March 2023

Not Verified | Arrived from Johannesburg and went to the Concorde Room for breakfast. Thirty minutes after ordering nothing arrived, apparently order lost between the dining area and the kitchen. Lounge not busy so no excuse for this shoddy level of service. It was a chaotic shambles, and given that this is BA's flagship lounge it was extremely disappointing. I eventually went to the First lounge and had breakfast there. The staff in the Concorde lounge really need a refresher course, there is no excuse for getting something so straightforward wrong.

Lounge Name	Concorde Room T5
Airport	London Heathrow Airport
Type Of Lounge	First Class
Date Visit	March 2023
Comfort	12345
Cleanliness	12345
Catering	12345
Washrooms	12345
Staff Service	12345
Recommended	no

1/10

"as basic as it gets"

M Kidd (United Kingdom) 25th January 2023

✅ Trip Verified | BA Business Class ticket holders access Escape Lounge, which is also a pay per use lounge. Compared with BA’s lounges around the world, this is as basic as it gets. Self service hot and cold snacks, soft drinks and tea/coffee. Alcohol on request from the bar. The wines are cheap and don’t compare to business class offerings at BA. Lounge is tidy. There’s a waste trolley on view where staff scrape dirty plates into the bin and stack dirty plates. Very off putting. Staff like to chat amongst themselves. The ‘meet and greet’ person on the lounge was glued to her chair and social media, shouting ‘Hiya’ and ‘See Ya’ every now and again. The lounge is a nice escape from the crowds downstairs with lots of charging points for devices.

Lounge Name	Escape Lounge T3
Airport	Manchester Airport
Type Of Lounge	Business Class
Date Visit	January 2023
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Staff Service	12345
Recommended	no

4/10

"Drink choices have been limited"

C Keane (United Kingdom) 17th January 2023

✅ Trip Verified | Only a few USB ports are working. Food offerings were better than before. Drink choices have been limited to minimalist. No more Zacapa rum or Woodford Reserve. Not even Jack Daniels if u don’t like Bulleit Bourbon. That includes onboard. Packed lounge with sun boiling anyone sitting in its way as there’s no window shading. Staff were working hard I felt given the amount of people. Bottled water removed. Shame as it was handy. Only tiny 250ml beer cans available. No Tiger or Amstel choices…

Lounge Name	Galleries Lounge South
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	December 2022
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	no

1/10

"lack of breakfast on offer"

Jeremy Archdale (United Kingdom) 13th December 2022

✅ Trip Verified | Having paid BA over £7000 for our trip to Barbados we rather thought we might be able to get some breakfast before boarding. We tried a very overcrowded lounge soon after security and managed a small plate of baked beans. Toast and bacon were not on offer. A member of the lounge staff tipped us off that the business lounge in C satellite would be more comfortable so we went there. Much less crowded but the same lack of breakfast on offer.

Lounge Name	T5 Business
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	November 2022
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Catering	12345
Wifi Connectivity	12345
Recommended	no

7/10

"The food was surprisingly good"

C King (United Kingdom) 10th December 2022

✅ Trip Verified | The food was surprisingly good. Back to self service breakfast and lunch. Plenty of drinks selection but sadly no more Gentleman Jack or Woodford Reserve. Also no Zacapa rum which is disappointing. Bulleit bourbon is simply awful. For a Saturday afternoon, there was plenty of seats. Staff all very polite and friendly.

Lounge Name	T5 South / North Lounges
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	December 2022
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

10/10

"experience could not have been better!

9 reviews S Keale (Ireland) 19th November 2022

✅ Trip Verified | Others have reviewed this quite harshly. Our experience could not have been better. In fact this is one of the best lounges we have visited and we have been to many other business lounges. Its nearly up there with Istanbul and Singapore. Very well laid out, with plenty of space and places to sit/eat. The choice and variety of food was excellent. We arrived just at the breakfast/ lunch changeover. So, we had a pretty great choice!! This lounge is in total contrast to the Swiss Business lounge at Zurich which we visited the day before that was just pathetic. A very good lounge.

Lounge Name	Club Lounge
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	November 2022
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

3/10

"Way too crowded"

C Mayle (United States) 24th October 2022

✅ Trip Verified | Way too crowded with many people walking around looking for a place to sit. No champagne at the champagne bar (although a staff member did bring a tray of filled glasses after mentioning that passengers were walking off with the bottles!) BA used to have a display in the terminal showing how crowded each of the T5 lounges were, but that wasn't visible this time. Staff were trying valiantly, but the number of people was simply too much for them to do more than the bare minimum of clearing glasses and dishes. Next time I think I'll just have a glass of champagne and some nice oysters outside - even if I have to pay, it will definitely be more comfortable and less stressful.

Lounge Name	Galleries T5
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	September 2022
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	no

2/10

"Overcrowded, inedible food"

Jonathan Fisher (United Kingdom) 16th October 2022

✅ Trip Verified | Awful experience. Overcrowded, inedible food, disgusting toilets. We left almost immediately and went to sit in the Terminal. BA should be ashamed of this facility.

Lounge Name	Heathrow T5 South
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	October 2022
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	no

9/10

"British Airways Lounge is excellent"

J Meesen (Thailand) 25th June 2022

✅ Trip Verified | The British Airways Lounge is excellent. I had a nice cream tea, though I avoided the tea and had strawberry Baileys instead, the scone was excellent the clotted cream great and the strawberry jam nice, after that I went through to the rest area where high-tech seats are available but I have a 20 minute limit, however since there were very few people waiting I just used another and another 20 minutes with no problem, Disadvantages of the BA lounge were that there were very few charging points available beside the seats in the rest area there was a charging point but elsewhere they were few and far between, The drink selection was good apart from a rather unusual absence of cognac Armagnac or brandy, however the strawberry Baileys and birthday cake Baileys along with a wide selection of other choices made up for the missing Brandy. The food was excellent.

Lounge Name	Terminal 5
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	June 2022
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

10/10

"5B lounge is so much better than the T5A lounge"

7 reviews Chris Walsh (United Kingdom) 8th June 2022

✅ Trip Verified | Terminal 5B lounge is so much better than the T5A lounge. Nice and quiet. It is worth the train and walk back to the main terminal. The lounge at T5A is huge and quite impersonal.

Lounge Name	T5B Lounge
Airport	London Heathrow Airport
Type Of Lounge	Business Class
Date Visit	June 2022
Type Of Traveller	Business
Comfort	12345
Cleanliness	12345
Bar & Beverages	12345
Catering	12345
Washrooms	12345
Wifi Connectivity	12345
Staff Service	12345
Recommended	yes

British Airways

Lounge Reviews