"British Airways Lounge is excellent"
J Meesen (Thailand)
✅ Trip Verified | The British Airways Lounge is excellent. I had a nice cream tea, though I avoided the tea and had strawberry Baileys instead, the scone was excellent the clotted cream great and the strawberry jam nice, after that I went through to the rest area where high-tech seats are available but I have a 20 minute limit, however since there were very few people waiting I just used another and another 20 minutes with no problem, Disadvantages of the BA lounge were that there were very few charging points available beside the seats in the rest area there was a charging point but elsewhere they were few and far between, The drink selection was good apart from a rather unusual absence of cognac Armagnac or brandy, however the strawberry Baileys and birthday cake Baileys along with a wide selection of other choices made up for the missing Brandy. The food was excellent.
| Lounge Name | Terminal 5 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | June 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"5B lounge is so much better than the T5A lounge"
7 reviews Chris Walsh (United Kingdom)
✅ Trip Verified | Terminal 5B lounge is so much better than the T5A lounge. Nice and quiet. It is worth the train and walk back to the main terminal. The lounge at T5A is huge and quite impersonal.
| Lounge Name | T5B Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | June 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Very badly laid out lounge"
Guy Senior (United Kingdom)
Not Verified | Not British Airways best. Very badly laid out lounge, limited facilities and no views. However, staff very nice. The terminal is being rebuilt so hopefully this will improve.
| Airport | Chicago O'Hare Airport |
| Type Of Lounge | Business Class |
| Date Visit | March 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"food offering has further declined"
5 reviews Richard Hodges (United Kingdom)
✅ Trip Verified | Used on Wednesday 16 March before our flight to Barbados. Busy but could still find a comfortable seat, and a reasonable selection of drinks on offer. Coffee machines working this time (most were not November 2021), and very good coffee it was. Unfortunately and as I suspected in November 2021 the food offering has further declined: the hot offering was just a Bacon Roll only this time without even hash browns. A couple of nice pastries on offer. It is clear that BA are now using COVID as the excuse to downgrade their offerings and cost cut. What used to be a very nice lounge with a decent buffet breakfast selection has now gone for good, I fear.
| Lounge Name | Galleries South T5 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | March 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"Light, airy and decent food"
7 reviews Chris Walsh (United Kingdom)
✅ Trip Verified | Well organised lounge. Light, airy and decent food. Food was pretty good and coffee was excellent as you'd expect in Italy. Not so sure it'd be the best for a long stop but great for short.
| Lounge Name | Marco Polo Venice |
| Airport | Venice Marco Polo Airport |
| Type Of Lounge | Business Class |
| Date Visit | March 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Rude staff and disgusting toilets"
7 reviews Chris Walsh (United Kingdom)
✅ Trip Verified | Possibly the worst lounge with the most miserable staff. Many people haven't flown for a long time and lounges methods have changed. Poor food. Rude staff and disgusting toilets.
| Lounge Name | Terminal 5 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | March 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"very crowded and thus uncomfortable"
Jeff Michel (Switzerland)
✅ Trip Verified | Nice views of the runway in one section but very crowded and thus uncomfortable. Good selection of drinks but their app system of ordering food (no buffet) means that when it gets delivered to your table means it is cold. Weird setup in there and certainly not conducive to a relaxed wait for your flight. I am sure that BA can do better, stressed passengers do not deal with the inevitable delayed flight as well as relaxed ones.
| Lounge Name | Galleries South T5 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | April 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"fantastically helpful staff"
Guy Senior (United Kingdom)
Not Verified | The lounge has been refurbished since my last visit but difficult to see any major changes. However, very pleasant and fantastically helpful staff - full marks to them!
| Lounge Name | Geneva |
| Airport | Geneva Airport |
| Type Of Lounge | Business Class |
| Date Visit | January 2022 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"food offering has declined dramatically"
5 reviews Richard Hodges (United Kingdom)
✅ Trip Verified | Used this Lounge on 5th November before our flight to Tenerife. Still a reasonably comfortable place to wait for your flight with a good selection of drinks. However, since COVID-19 the standard of the food offering has declined dramatically with just a Bacon Roll and Hash Browns as the main hot offering. Food also has to be ordered by a Lounge App and you will be served at your table. At least 2 of the coffee machines were not working and causing problems. No longer a real Premium offering - one can only hope that when COVID eventually dies down the lounge can return to its former decent buffet. But I'm not holding my breath - BA may just use this as an excuse to become the new "normal" lounge service.
| Lounge Name | T5 Galleries South |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | November 2021 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"lack of that truly luxurious feel"
1 reviews R Marston (United Kingdom)
✅ Trip Verified | This was the first time using this Terminal 5 lounge after recently becoming a British Airways Executive Club Gold Member. I was travelling on an Economy Hand Baggage only flight with a non status friend and he was allowed to enter as my guest. There isn't a huge difference between the Business and the First Class lounge. You still have the British Airways, NHS style Showers and Toilets. Furnishings that aren't too modern and the lack of that truly luxurious feel. But, There is an upgrade in the drinks variety. More premium brands of drinks. This visit was during Covid and so you had to order food and snacks by scanning a QR code, entering your table number and placing your order. BA lounges have never been truly luxurious, If you have one world status you are better off visiting the likes of Cathay Pacific whose bathrooms are beautifully designed, tiled and contain Aesop products. But if you want an English Breakfast for instance. BA is your best bet.
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Date Visit | August 2021 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
