British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 375 reviews
4/10
4 star Skytrax Rating
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1/10

"Not what you expect"

(Sweden)

Trip Verified | Menzies Aurora Lounge used by British Airways. One word: Worthless. Could be a hotel foyer or something. Not what you expect with a business class fares!
Lounge NameMenzies Aurora Lounge
AirportStockholm Arlanda Airport
Type Of LoungeBusiness Class
Date VisitNovember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"lounge needs a touch up badly"

(Sweden)

Trip Verified | Very attentive staff but the lounge needs a touch up badly. Furniture looks like it's from the 80th. Selection of drinks, food and coffee was quite average. Had breakfast before a flight and the scrambled eggs gets 5 stars! Champagne served was really mediocre and not first class standard. But not having towels in the bathroom makes them like any bathroom in the terminal. They have those awful hand blow dryers. Re-do and do it right British Airways.
AirportLondon Gatwick Airport
Type Of LoungeFirst Class
Date VisitNovember 2018
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"bad artificial light"

(Italy)

Trip Verified | The lounge itself is not too bad except for the quality of the light: no natural light and really bad artificial light. The really unacceptable thing is the music level, really too high! And also the music selection, it was all about 80’ hits. This is really far from relaxing or working time. I had to spend 3 hours and I asked at least 4 times to the attendants to do something but without success.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Date VisitNovember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"there is barely enough space"

(United Kingdom)

Trip Verified | As Business Class lounges go this one is pretty poor. For a flight with 72+ Business Class seats there is barely enough space for this many people and certainly not comfortably. It's cramped and faces the evening sun so very warm. The choice of 'food' is very minimal. The bar is served through a hatch with a queue every time for a drink and a limited selection. There are less bathrooms in this lounge than on the aircraft so time your visit carefully.
AirportSeattle Airport
Type Of LoungeBusiness Class
Date VisitOctober 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"The staff here were nice"

(Singapore)

Trip Verified | The lounge in Changi airport are pretty spacious. Considering that there are consecutively two flights (by 777 and A380) departing to London within 30 minutes, however, the lounge was not as crowded as I expected. There were a wide selection of drinks and alcohol but the choice for food was a bit limited: only three kinds of main dish with pasta and mashed potato. The staff here were nice with great hospitality.
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"a very refreshing experience"

(Singapore)

Trip Verified | I went to the Heathrow T5 arrival lounge for showering and breakfast after a 14 hours long flight from Singapore. The lounge located right after custom clearance and it's very easy to find. The reception staff were very hospitable but the lady staff in charge of assigning shower rooms was a bit inpatient. The food was nice and there were a lot of choices for breakfast. In general it was a very refreshing experience.
Lounge NameArrival Lounge LHR T5
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"feels very cold and impersonal"

(Brunei)

Trip Verified | Lounge feels very cold and impersonal, Not very organised, by the time you find anything it’s time to go. I am sure the staff are wonderful, however, I feel they have to much work not enough workers to keep up. Food unfortunately is nothing special! The Bars are far apart, again nothing to write home about. Also upon entering the lounge I was not told the WIFI password so I will not rate that. Asked if my friend could possibly pay to get in and was told it is an invite (I get it) but what do you pay these extortionate prices for? Maybe get hold of the British airways lounge in Singapore and get some ideas from them and also they are so much more friendly, a nice smile goes along way! I have been asked if I would recommend the airline - airline yes the lounge in London Heathrow “No”
Lounge NameT5 South
Type Of LoungeBusiness Class
Date VisitSeptember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
yes
4/10

"Absolutely rammed"

(Brazil)

Trip Verified | Absolutely rammed. I used to be Emerald with one world until two years ago when I changed alliances. First Class lounge at Heathrow is probably my favourite in the world, it was hard to make the decision to lose that. I don't think I have been in the business class lounge at T5 for 5 years but it has deteriorated. There were people lying across sofas as one would see in a bus station, the place looked dishevelled, it really looked like a pay to enter lounge. I did not have time to sample the food on offer but BA normally has decent food and the drinks selection was good. BA needs to think about either making more space available for frequent travellers or lifting the number of tier points to achieve Sapphire status because this lounge is simply no longer a pleasant environment to spend any significant period of time.
Lounge NameGalleries T5
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"Very nice helpful staff"

(United Kingdom)

Not Verified | Used BA's Club and First Lounge. Got there early as 2 BA flights that day about 3 hours apart so was reasonably busy. Found 2 comfortable seats in a quiet corner without any problem. Good choice of beverages - beers, wines and spirits - and had a glass of Prosecco brought to us. Very nice helpful staff who cleared up tables and refreshed the rather limited food options frequently. In common with most North American lounges the food options for Business passengers was limited to 3 types of sandwiches, vegetarian wraps, potato crisps nuts and two types of cheese cut into squares. No hot/cooked choices. Notwithstanding the limited choice of food it was a comfortable and quiet enough place to while away a couple of hours before the flight.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Date VisitJuly 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
8/10

"good choice of hot and cold breakfast"

(United Kingdom)

Not Verified | Flew from LHR Saturday 7th July and used the T5 Galleries Lounge (North, I think). Plenty of room, not too crowded and easy to find comfy seats for my wife and I. Actually quite a good choice of hot and cold breakfast food so indulged, and also plenty of drink options both alcoholic and the tea/coffee variety. Lounge got busier as the morning wore on but still very pleasant.
Lounge NameGalleries
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitJuly 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages