British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 408 reviews
4/10
4 star Skytrax Rating
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10/10

"experience could not have been better!

(Ireland)

Trip Verified | Others have reviewed this quite harshly. Our experience could not have been better. In fact this is one of the best lounges we have visited and we have been to many other business lounges. Its nearly up there with Istanbul and Singapore. Very well laid out, with plenty of space and places to sit/eat. The choice and variety of food was excellent. We arrived just at the breakfast/ lunch changeover. So, we had a pretty great choice!! This lounge is in total contrast to the Swiss Business lounge at Zurich which we visited the day before that was just pathetic. A very good lounge.
Lounge NameClub Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitNovember 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"Way too crowded"

(United States)

Trip Verified | Way too crowded with many people walking around looking for a place to sit. No champagne at the champagne bar (although a staff member did bring a tray of filled glasses after mentioning that passengers were walking off with the bottles!) BA used to have a display in the terminal showing how crowded each of the T5 lounges were, but that wasn't visible this time. Staff were trying valiantly, but the number of people was simply too much for them to do more than the bare minimum of clearing glasses and dishes. Next time I think I'll just have a glass of champagne and some nice oysters outside - even if I have to pay, it will definitely be more comfortable and less stressful.
Lounge NameGalleries T5
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"Overcrowded, inedible food"

(United Kingdom)

Trip Verified | Awful experience. Overcrowded, inedible food, disgusting toilets. We left almost immediately and went to sit in the Terminal. BA should be ashamed of this facility.
Lounge NameHeathrow T5 South
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitOctober 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"British Airways Lounge is excellent"

(Thailand)

Trip Verified | The British Airways Lounge is excellent. I had a nice cream tea, though I avoided the tea and had strawberry Baileys instead, the scone was excellent the clotted cream great and the strawberry jam nice, after that I went through to the rest area where high-tech seats are available but I have a 20 minute limit, however since there were very few people waiting I just used another and another 20 minutes with no problem, Disadvantages of the BA lounge were that there were very few charging points available beside the seats in the rest area there was a charging point but elsewhere they were few and far between, The drink selection was good apart from a rather unusual absence of cognac Armagnac or brandy, however the strawberry Baileys and birthday cake Baileys along with a wide selection of other choices made up for the missing Brandy. The food was excellent.
Lounge NameTerminal 5
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitJune 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"5B lounge is so much better than the T5A lounge"

(United Kingdom)

Trip Verified | Terminal 5B lounge is so much better than the T5A lounge. Nice and quiet. It is worth the train and walk back to the main terminal. The lounge at T5A is huge and quite impersonal.
Lounge NameT5B Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitJune 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"Very badly laid out lounge"

(United Kingdom)

Not Verified | Not British Airways best. Very badly laid out lounge, limited facilities and no views. However, staff very nice. The terminal is being rebuilt so hopefully this will improve.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Date VisitMarch 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"food offering has further declined"

(United Kingdom)

Trip Verified | Used on Wednesday 16 March before our flight to Barbados. Busy but could still find a comfortable seat, and a reasonable selection of drinks on offer. Coffee machines working this time (most were not November 2021), and very good coffee it was. Unfortunately and as I suspected in November 2021 the food offering has further declined: the hot offering was just a Bacon Roll only this time without even hash browns. A couple of nice pastries on offer. It is clear that BA are now using COVID as the excuse to downgrade their offerings and cost cut. What used to be a very nice lounge with a decent buffet breakfast selection has now gone for good, I fear.
Lounge NameGalleries South T5
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitMarch 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
7/10

"Light, airy and decent food"

(United Kingdom)

Trip Verified | Well organised lounge. Light, airy and decent food. Food was pretty good and coffee was excellent as you'd expect in Italy. Not so sure it'd be the best for a long stop but great for short.
Lounge NameMarco Polo Venice
AirportVenice Marco Polo Airport
Type Of LoungeBusiness Class
Date VisitMarch 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"Rude staff and disgusting toilets"

(United Kingdom)

Trip Verified | Possibly the worst lounge with the most miserable staff. Many people haven't flown for a long time and lounges methods have changed. Poor food. Rude staff and disgusting toilets.
Lounge NameTerminal 5
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitMarch 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"very crowded and thus uncomfortable"

(Switzerland)

Trip Verified | Nice views of the runway in one section but very crowded and thus uncomfortable. Good selection of drinks but their app system of ordering food (no buffet) means that when it gets delivered to your table means it is cold. Weird setup in there and certainly not conducive to a relaxed wait for your flight. I am sure that BA can do better, stressed passengers do not deal with the inevitable delayed flight as well as relaxed ones.
Lounge NameGalleries South T5
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitApril 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages