Austrian Airlines

Not Verified | Visited both of the open Star Alliance lounges at VIE. They currently have an inane policy whereby you cannot consume anything in the lounge; it is all to go. Oddly, you can take the to go food and beverages and consume them outside of the lounge. It makes no sense. Offerings are very basic, water, juice, coffee, sandwiches. No wine or beer. Easily the worst lounges I have ever been to. I realize we’re battling a pandemic, but we are dealing with airline passengers crammed together in a metal tube, taking off masks to eat and drink. The lounge actually offers the ability to distance. In both lounges, the washrooms are very tiny, dated, and gave zero amenities.

Not Verified | The only lounge of the terminal is not accepting Business class passengers without payment of about 30 Euros (750 UAH). Poor food and drink and absolutely no enforcement of Covid19 protection guidelines. It is not where you want to wait for your flight. I went to ask if mask was mandatory (it is the law in Ukraine) and the response was “maybe”, followed by no attempts to try to enforce. In short not worse the money. You will find much better possibilities outside the lounge.

✅ Trip Verified | The lounge overlooks the airport, very clean and spacious. Selected beverages, wines, beer and hot beverages. Selection soups, pasta and salads. Clean toilets are also available in the shower, including soap and clean towels.

✅ Trip Verified | Vienna airport has 3 Austrian Airlines business lounges, one for schengen and 2 for non schengen. The schengen one is a basic one, offering simple food and drinks. Interior is just as plain as well, seats are nothing to rave about. The best part is it's free access during long transfer times, other than that it's not worth paying for.

Not Verified | Although the employees were nice, especially the receptionist lady on the afternoon of May 13, the lounge was really disappointing. They don't have a warm meal in the evening hours which is really bad sign for a business lounge. While most business lounges add extra services and meals, it seem that the Star lounge is downgrading. I am really happy this is not my home hub and I will not have to come again any time soon. I think evening menu has to be upgraded as soon as possible before they damage the image of star alliance to all frequent flyers flying from or passing trough Vienna. I ended up paying for access at the next door Sky lounge (25 eur if you have AMEX or Visa Platinum) and I had a pretty alright meal and service). So it is possible to run a lounge well in Vienna.

✅ Trip Verified | This Austrian Airlines business lounge in Vienna was the worst business lounge experience I have ever visited. Rude employees, nothing to choose from, poor beverages choice. There is a lounge next to that I thought will choose next time, because more people choose it and you get more respect.

Not Verified | Very disappointing lounge. Not a comfy chair in sight. This is supposed to be updated, well they have different chairs and the last ones were no better. Can Austria not offer comfy furniture? For Austrian Airlines main airport this is something to be ashamed of. There are 4 armchairs with footstools in front of the TV, and 2 couches to lie on in the ‘quiet room’, good luck with that as its open to the rest of the lounge. This lounge is barely better than a school cafeteria for comfort. The only upside of this is you will think an airplane seat the height of luxury after this. There is a minimal choice of food, basic Euro choice of a few bread rolls and some cold meat. There are the usual ugly scrambled eggs and a fair selection of beverages. Whatever you do don’t pay to use this lounge! Its more comfortable in the gate lounge. This lounge however is not representative of the quality of service on board the flights.

✅ Trip Verified | This executive lounge was appalling. Having had an early start and missing the hotel breakfast, I was hoping for something edible in the lounge. This must be the worst offering I have ever seen in an “executive lounge”. The only hot, well warm, food was a vat of luridly yellow, old, scrambled eggs. Apart from that there was bread and jam and two cereals. I don’t recall seeing any fruit. Poor. The lounge furniture was stained and unpleasant to touch. The receptionist was unwelcoming. I always enjoy flying Austrian as the flight staff are always welcoming and the food on board is good. This is Vienna airport, the airline’s base. You really need to do better!

✅ Trip Verified | I upgraded myself to the Lounge in Vienna Airport. I´m really attached to the Star Alliance product, and almost never they failed my expectations, but Austrian Airlines made a good job to not make someone feel good. I´ve arrived at the counter and there was no information about my upgrade to the Lounge, after a few minutes, I was able to enter. I´ve arrived and as it was 5pm there should be some light dinner coming, but what the buffet was offering is really far from what a simple buffet is. There was a hot soup, with meat, and luckily I´m not vegetarian, and two dips. There was a few chips and dried snacks. I had just drinks basically for dinner. At least I was able to have a shower, with cheap amenities, but I had to wait fror 30 min, as just one shower was working! I´m really disappointed from the service.

✅ Trip Verified | I will start with the space which is small, but the distribution of chairs, sofas and tables looks good, modern. The sofas are very comfortable and the view is quite nice, with the runaway and you could see planes taking off and landing. The drinks selection is good while the snacks are almost nonexistent which is unacceptable for a business lounge. It's a good place to spend some little time before the flight, rather than at the gate but I think the Lufthansa group (or the star alliance) should think about opening a lounge at OTP if you judge by the number of flights they have per day.