American Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 117 reviews
4/10
3 star Skytrax Rating
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3/10

"all other food items or alcohol had to be paid separately"

(Malaysia)

ORD-PEK and was given security fast track vouchers at check in. Had a nice shower at the lounge. Only soft drinks and peanuts were free. All other food items or alcohol had to be paid separately.
Lounge NameAdmirals Club
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"definitely room for improvement"

(United States)

I travel frequently via London from US. In comparison to BA Air New Zealand Air Canada or other airlines Admiral Lounge has definitely room for improvement when it comes to snacks and especially entrees. There is no variety of choices but also quality and taste is not very good. Most of the time I have been there there was about 10 minutes wait for refills for everything. Staff is not very involved either. I would suggest management to visit BA lounge next door and compare. I am very loyal AA customer so I am sorry that I have to write this review. Thank you.
Lounge NameAdmirals Club
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
3/10

"thank god I never bought a lounge membership or even a day pass"

(United States)

There was nothing that resembled a breakfast snack aside from mini muffins which were stodgy. Coffee was sort of okay. The bar was not staffed for customary Bloody Mary's so it was easier to go outside. Not even bagels or bananas. Thank god I never bought a lounge membership or even a day pass.
Lounge NameAdmirals Club
AirportBoston Logan Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Torn and tired seats"

(United Kingdom)

Torn and tired seats. Coffee (burnt) and pretzels only - all food has to be ordered and paid for! As SJU is my local hub I have used this Admirals Club for years and have watched it get progressively worse. The bar/restaurant opposite the entrance offers better and cheaper food and drink. I for one am not renewing the Admirals Club membership!
Lounge NameAdmirals Club
AirportSan Juan Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"seating when you can get any is very comfortable"

(United Kingdom)

I have to say that although terminal 8 is a new efficient terminal the lounge is not! Following the same penny pinching formula of most US based airlines you are given 2 tokens per passenger for complimentary drinks and after that you pay through the nose for both soft and hard drinks and food (tea coffee and water were free as were a few biscuits and apples). Compared to other airlines in Europe Australasia and the Middle East this is shabby. The lounge itself is pleasant if overcrowded. Seating when you can get any is very comfortable and many visitors were enjoying the US Open Tennis on several large screens. Food and drink policy really lets this and other US airlines down.
Lounge NameAdmirals Club
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"this lounge was quite nice"

(Australia)

Pleasantly surprised with a 6hr unexpected layover in LAX this lounge was quite nice not deathly like other AA lounges I've visited in the US.
Lounge NameAdmirals Club
AirportLos Angeles LAX Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"the food available was dire"

(United Kingdom)

Late evening (9.35 pm) to Taiwan/Brisbane on Eva Air. Visited the lounge for some refreshment. Although the lounge was spotless and all used dishes were removed quickly the food available was dire. The sandwiches were curling and mini pork pies looked as if they'd been there all day. The Asian selection looked to be more appetising. Very disappointing.
Lounge NameAdmirals Club
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"you have to pay for everything"

(United States)

Our company switched to American this year for more nonstop service from Chicago as for the past 6 years we have flown Delta but were tired of the connections. Having been a loyal crown club member / sky club I had expected AA to have a better club system and amenities. Although the club is very roomy plenty of seats wifi coffee / tea and minimal snacks you have to pay for everything. Staff at the front desk accommodating everything after that very disappointing. The club is located in the centre of the terminal thus away from most of the gates that I'm assigned so it is also inconvenient. I don't even bother going into the club any more. They should take a lesson from Delta's Sky Club - free everything nice people oatmeal bagels unlimited snacks - even though Chicago is not a hub city I will let my membership lapse!
Lounge NameAdmirals Club
AirportChicago O'Hare Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"I was really disappointed for the lack of amenities"

(Spain)

Really disappointed. I'm Iberia Gold cardholder (Sapphire) and in my flight from JFK-ORD I used the American Airlines lounge in Terminal 8 and after in Chicago O’Hare. You get a voucher for one drink. I haven't seen this in any lounge around Europe and you have only some crackers cakes coffee and tea. Free wifi available but I was really disappointed for the lack of amenities. It is one bar more of the airport.
Lounge NameAdmirals Club
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"a haven after a long flight"

(Australia)

A haven after a long flight. Great showers and excellent English breakfast. Good Wifi and selection of papers. Not a lot of room but enough for those of us that were there. Good luggage space and friendly staff.
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes