American Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 130 reviews
4/10
3 star Skytrax Rating
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3/10

"the food is bad and the bartenders worse"

(United States)

After paying for a business ticket I expect at least a free glass of wine. You have to pay for everything the food is bad and the bartenders worse.
Lounge NameAdmirals Club
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

American Airlines First Class Lounge - New York JFK Airport

(United States)

Thankfully on my return flight home that had a long layover at JFK I was able to use the AA lounge instead of the horrid BA lounge. There are actually 2 AA lounges in the same terminal one is on the top floor. I utilized both because the gate for my flight changed and they offered me the opportunity to go to the lounge closer to the gate. Both of these lounges are good and you can choose which one you use. Really it depends on what you're after. The one on the top floor gave me great personal service when I arrived and when they noted the length of my last flight they offered me use of the shower. I didn't have to wait they had plenty available. This lounge had self serve bar with a decent (though not extensive) amount of options or you could use drink coupons at their attended bar to order cocktails. The attended bar was a little lonely looking and didn't look well stocked but I'm not positive. The lower level lounge also had great customer service the front desk person greeted me nicely and assisted me with updates about my delayed flight changed my seats etc. They didn't seem to have a self-service bar but the attended bar over here was lively and had a very sweet older bartender who called every customer "mi amor". She was so sweet. When my plane unexpectedly began to board after many delays she quickly got me a drink so I'd have time to finish it and she got me bottles of water to take on the plane. Computers were set up next to the bar area and had high top chairs making it comfortable to have a drink while checking your email. I don't think this lounge had showers but since I'd already showered at the first lounge I didn't go looking for it either. Only gripe was that despite it being around dinner time they didn't have food options except a few limited things to purchase. For that I might as well step out into the airport and buy the food of my choice.
Lounge NameAMERICAN AIRLINES FIRST CLASS LOUNGE REVIEW
AirportNew York JFK Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"excellent array of facilities"

(Brazil)

Large lounge with excellent array of facilities (including showers) and both WiFi service and several PCs (though on this visit the PCs were not working-- connection issues). You get coupons for a free "premium" drink. Food for sale is pretty much what you'd expect from an airport lounge (it's more a bar than a restaurant). The biggest downside is that the airport's main lounge can get crowded and finding a place to sit can be difficult at peak times (made worse by people using seats for their coats and carry-on bags).
Lounge NameAdmirals Club
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"I can't imagine any Admirals actually wanting to join this club"

(United States)

I can't imagine any Admirals actually wanting to join this club. I've been in every one they have in the DFW terminals and none of them distinguish themselves. If you're looking for a quiet place to work this might be a good place though you can find similar places for free throughout the rest of the terminals. If you're looking for food or drinks the AC has possibly the worst food I've had in an airport - and you have to pay for the privilege. Whoever runs these places would do well to visit any of their competitors lounges it would take less than 10 minutes to see how far short they fall. I travel a lot and was reasonably excited to get be able to use the AC regularly - at this point I now avoid flying American when I can so that I can get status into one of the other lounges - AA doesn't make anything about being elite worthwhile other than getting on first.
Lounge NameAdmirals Club
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge design is dated tired and unimaginative"

(United Kingdom)

Lounge design is dated tired and unimaginative. When I visited overcrowded and small. For a supposed flagship lounge it's small. Worst of all is the F&B offering. EVERYWHERE else in the world food and drinks are firstly of a much higher quality and secondly complimentary. I was given a couple of coupons for drinks but had to pay for nuts. Seriously. In short a lame offering.
Lounge NameAdmirals Club
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"I guess it's time to avoid flying AA again"

(United Kingdom)

I really struggled to find the lounge in the first place. Then I realised why - they are just to embarrassed by the service they offer to publicise it. 1 free alcoholic beverage which only - really and you do that by the humiliation of handing me a 'free drink voucher'? Is this really the executive lounge. Is this really what you get if you pay $5000+ for an international flight. Still I'm sure the wonderful free food will be great won't it - hang on you have to buy the food as well - really are you kidding me? I have a long haul flight where I want to sleep and not eat so eating beforehand is what I always do I have never had to pay for food in any executive lounge before. I guess it's time to avoid flying AA again and revert back to good old British Airways - well done BA you've outshone the competition at last.
Lounge NameAdmirals Club
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"Lounge amenities lacking"

(United States)

Purchased a day pass to use at DFW/ORD/LAX. This review is for the lounge at ORD only. Lounge amenities lacking. The only self-serve beverages are coffee/tea/water. Free food consists of supermarket type cookies and two choices of apples. The latter are acceptable due to the fact that AA flights in Business/First more than make up for this with food/beverage/alcohol service. What was especially appalling about this lounge is the restroom/toilet facilities. AA terminal restrooms are usually crowded and dirty so I though that the lounge restrooms would be clean and inviting: quite the opposite! To start there are not private stalls like the lounges at DFW/LAX. I was carrying multiple carryon bags and tried to find a stall which would accommodate them. The stall closest to the wall was occupied the next one over had a broken lock the next one over was missing the hook in which to hang bags/coats and the handicapped stall had an almost one inch gap between the door and where it is supposed to lock. The lock maybe jutted out 1/16 of an inch and opened several times when I tried to hang my bag on the door hook. Making things worse there seemed to be no air conditioning in the restroom and a male employee kept pacing the area in front of the stalls with a bag of toilet paper rolls loudly conversing on the phone in a foreign language. All of the above factors made me leave the restroom and lounge early (sweating bullets by this point) for the family restroom outside of gate H6. Not worth the money paid and I would not pay the annual membership fees for such discomfort/lack of amenities.
Lounge NameAdmirals Club
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"only real food available was for sale"

(United States)

Lounge was crowed not comfortable and only real food available was for sale - outrageous given the cost of business class seats! One drink with a coupon.
Lounge NameAdmirals Club
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"the lounge staff were outstanding"

(United States)

I was at the AA Flagship Lounge on Wednesday April 17 between 4:00 pm and 11:00 pm. They stayed open an hour later than usual and my flight was delayed by almost four hours due to a storm that disrupted all flights at ORD. The lounge staff were outstanding on a very difficult and long work day. My lounge access came as a BA Executive Club Gold member (One World Emerald). Unlike the AA Admiral's Club lounges their Flagship Lounges provide complimentary food and alcoholic beverages. The light dinner served was very good including fresh vegetables a spread of good quality finger foods soup wines liquor and many non-alcoholic beverages. Although quite crowded that day it was very comfortable with a nice layout. Restroom facilities are limited.
AirportChicago O'Hare Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"you have to pay for drinks and any decent food"

(United Kingdom)

What a total disgrace. You have to pay for drinks and any decent food. No working showers dirty and damaged furniture. How can American operate such a 'lounge' - when you have paid nearly $6000 for a ticket I'm not sure how AA work out that drinks should cost extra.
Lounge NameAdmirals Club
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no