American Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 117 reviews
4/10
3 star Skytrax Rating
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2/10

"I can't imagine any Admirals actually wanting to join this club"

(United States)

I can't imagine any Admirals actually wanting to join this club. I've been in every one they have in the DFW terminals and none of them distinguish themselves. If you're looking for a quiet place to work this might be a good place though you can find similar places for free throughout the rest of the terminals. If you're looking for food or drinks the AC has possibly the worst food I've had in an airport - and you have to pay for the privilege. Whoever runs these places would do well to visit any of their competitors lounges it would take less than 10 minutes to see how far short they fall. I travel a lot and was reasonably excited to get be able to use the AC regularly - at this point I now avoid flying American when I can so that I can get status into one of the other lounges - AA doesn't make anything about being elite worthwhile other than getting on first.
Lounge NameAdmirals Club
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge design is dated tired and unimaginative"

(United Kingdom)

Lounge design is dated tired and unimaginative. When I visited overcrowded and small. For a supposed flagship lounge it's small. Worst of all is the F&B offering. EVERYWHERE else in the world food and drinks are firstly of a much higher quality and secondly complimentary. I was given a couple of coupons for drinks but had to pay for nuts. Seriously. In short a lame offering.
Lounge NameAdmirals Club
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"I guess it's time to avoid flying AA again"

(United Kingdom)

I really struggled to find the lounge in the first place. Then I realised why - they are just to embarrassed by the service they offer to publicise it. 1 free alcoholic beverage which only - really and you do that by the humiliation of handing me a 'free drink voucher'? Is this really the executive lounge. Is this really what you get if you pay $5000+ for an international flight. Still I'm sure the wonderful free food will be great won't it - hang on you have to buy the food as well - really are you kidding me? I have a long haul flight where I want to sleep and not eat so eating beforehand is what I always do I have never had to pay for food in any executive lounge before. I guess it's time to avoid flying AA again and revert back to good old British Airways - well done BA you've outshone the competition at last.
Lounge NameAdmirals Club
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"Lounge amenities lacking"

(United States)

Purchased a day pass to use at DFW/ORD/LAX. This review is for the lounge at ORD only. Lounge amenities lacking. The only self-serve beverages are coffee/tea/water. Free food consists of supermarket type cookies and two choices of apples. The latter are acceptable due to the fact that AA flights in Business/First more than make up for this with food/beverage/alcohol service. What was especially appalling about this lounge is the restroom/toilet facilities. AA terminal restrooms are usually crowded and dirty so I though that the lounge restrooms would be clean and inviting: quite the opposite! To start there are not private stalls like the lounges at DFW/LAX. I was carrying multiple carryon bags and tried to find a stall which would accommodate them. The stall closest to the wall was occupied the next one over had a broken lock the next one over was missing the hook in which to hang bags/coats and the handicapped stall had an almost one inch gap between the door and where it is supposed to lock. The lock maybe jutted out 1/16 of an inch and opened several times when I tried to hang my bag on the door hook. Making things worse there seemed to be no air conditioning in the restroom and a male employee kept pacing the area in front of the stalls with a bag of toilet paper rolls loudly conversing on the phone in a foreign language. All of the above factors made me leave the restroom and lounge early (sweating bullets by this point) for the family restroom outside of gate H6. Not worth the money paid and I would not pay the annual membership fees for such discomfort/lack of amenities.
Lounge NameAdmirals Club
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"only real food available was for sale"

(United States)

Lounge was crowed not comfortable and only real food available was for sale - outrageous given the cost of business class seats! One drink with a coupon.
Lounge NameAdmirals Club
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"the lounge staff were outstanding"

(United States)

I was at the AA Flagship Lounge on Wednesday April 17 between 4:00 pm and 11:00 pm. They stayed open an hour later than usual and my flight was delayed by almost four hours due to a storm that disrupted all flights at ORD. The lounge staff were outstanding on a very difficult and long work day. My lounge access came as a BA Executive Club Gold member (One World Emerald). Unlike the AA Admiral's Club lounges their Flagship Lounges provide complimentary food and alcoholic beverages. The light dinner served was very good including fresh vegetables a spread of good quality finger foods soup wines liquor and many non-alcoholic beverages. Although quite crowded that day it was very comfortable with a nice layout. Restroom facilities are limited.
AirportChicago O'Hare Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"you have to pay for drinks and any decent food"

(United Kingdom)

What a total disgrace. You have to pay for drinks and any decent food. No working showers dirty and damaged furniture. How can American operate such a 'lounge' - when you have paid nearly $6000 for a ticket I'm not sure how AA work out that drinks should cost extra.
Lounge NameAdmirals Club
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"A very substandard product"

(United States)

I fly a lot with Oneworld and have used the lounges of BA / CX / QF and others extensively. AA's Admirals club is clearly not in the same league. At first I thought that the economics of the huge domestic US market with its relatively low fares compared to Int'l long-haul might be the explanation. But then I saw that they limit access to passengers who do have a long-haul connection so that is not the reason. A very substandard product.
Lounge NameAdmirals Club
AirportMiami Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"one of the worst lounges"

(United States)

One of the worst lounges. Wifi did not work Bar was closed TVs with nothing on - displaying Direct TV floating logo indicating subscription needs to be renewed. Dinner was cheap lunch meat and cheese.
Lounge NameAdmirals Club
AirportMiami Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"well supplied with all the desired amenities"

(United States)

The new AA/JAL lounge at Narita is very large restful and well supplied with all the desired amenities: good food baths/showers a variety of sitting arrangements and very pleasant staff. Much better than one of the Sakura lounges we used recently.
Lounge NameAdmirals Club
AirportTokyo Narita Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes