American Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 117 reviews
4/10
3 star Skytrax Rating
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8/10

"lunch buffet was very good"

(United States)

As first class passengers traveling on British Airways from DFW to London Heathrow, we were invited to use the Admirals Club in terminal D. This included several drink tickets for premium wine and spirits. We were also given an invitation for the Flagship Dining room which is located inside of this particular Admirals Club and we then had lunch there. The lunch buffet was very good but not excellent. However, the service provided by the staff was excellent and the red wine was better than the premium red wine on offer at the Admirals Club bar. The Admirals Club itself was large, spacious and clean with plenty of available seating and a great view of the ramp and runways. Of special note was complimentary, fresh guacamole quickly made to order while one waited. It was excellent and I thought this was a very nice touch. We later visited the British Airways first and business class lounge at DFW before boarding our BA flight and it wasn't nearly as nice as the Admirals Club in terminal D as it was quite a bit smaller with a vastly inferior red wine selection.
Lounge NameAdmirals Club
AirportDallas Fort-Worth Airport
Type Of LoungeFirst Class
Date VisitNovember 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
3/10

"one of the worst lounges"

(Australia)

The lounge is very crowded with the maximum number of seats in the smallest space. The food options are basically dips, chips and nuts. This has to be one of the worst lounges available and falls well below the standard expected. Good for somewhere to sit prior to your flight but that's about it.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"comfortable and good wifi"

(Australia)

Verified Review | American Airlines lounge is being renovated so the entry is not as pretty as it will be once finished. The lounge was clean, comfortable and good wifi. The beverages were good but the food a little haphazard menu wise. There was a choice but the combinations a little unusual. Nothing bad and plenty to enjoy. Nice big windows to enjoy watching the planes come and go. Friendly staff and very attentive. Reminder they do not call the flights so you need to pay attention to the time.
Lounge NameFlagship Lounge
AirportNew York JFK Airport
Type Of LoungeFirst Class
Date VisitSeptember 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"nice place to spend some hours"

(United States)

I accessed this Flagship Lounge at Chicago O'Hare while in transit, with my One World Emerald card. The AA Flagship Lounge is a cut above the standard Admiral's Club lounges in Terminal 3. It is not large but comfortable, with grouped seating areas including a dining area and a quiet zone room. The lounge will most likely be refurbished soon, and is beginning to show its age. It does not have shower facilities. Staff was very friendly and helpful. Very good quality food, unlike the limited selection in standard Admiral's Club lounges. The beverage selection was also adequate for this type of facility. My flight was cancelled due to bad weather, and the reception staff was most helpful in checking the status of my AA re-booked flights, as I was connecting through Chicago O'Hare Airport from a Cathay Pacific international flight to AA domestic service. A nice place to spend some hours away from the terminal crowds.
Lounge NameFlagship Lounge
AirportChicago O'Hare Airport
Type Of LoungeFirst Class
Date VisitJuly 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"not allowed into lounge"

(Australia)

Not allowed in to American Airlines lounge, despite having a business class/first class ticket. I was appalled. They only allow members in. I can't think of another airline in the entire world that won't allow first class ticket holders into the lounge. In any event they only offer poor snacks.
Lounge NameAdmirals Club
AirportMiami Airport
Type Of LoungeBusiness Class
Date VisitJuly 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"renovation proceeding nicely"

(United States)

The renovation is proceeding along nicely. The club is smartly redesigned with a selection of decent breakfast foods tastefully presented. Wi-fi worked as expected. Bathrooms are temporarily closed due to the renovation. I'm giving the lounge an 8 because of the bathrooms being closed and there still being overflow space since the club isn't large enough to accommodate all guests at periodic times.
Lounge NameAdmirals Club
AirportMiami Airport
Type Of LoungeFrequent Flyer
Date VisitJuly 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
yes
7/10

"Limited selection of hot food"

(United States)

Spent a couple of hours in the lounge transiting between Zurich and JFK. Well laid out. There were secluded sections and a large partitioned room to watch TV. Good w-fi connection and several computers to use. Ample power outlets with all possible standards to accommodate every charger! A good selection of drinks. Comfortable couches. Limited selection of hot food or snacks. Staff was regularly moving about keeping the place tidy. All in all, it was a welcome oasis. Unfortunately, no announcements are made and I suddenly realized I had to get to my gate, which was not adjacent.
Lounge NameAdmiral
AirportLondon Heathrow Airport
Type Of LoungeFrequent Flyer
Date VisitJuly 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
yes
8/10

"pleasant place to bide your time"

(United Kingdom)

I connected twice through JFK from London to Brazil in the past week. The Admirals Club in the A Concourse is under renovation until 2017 (there is a temporary facility in this concourse, and full club facilities in the distant B concourse). The Flagship Lounge is still fully open in Concourse A, and compared to other international airline lounges, it is showing it's age. That said however, it is very comfortable, and has decent facilities and the two times I was there, it wasn't that crowded. There is a good selection of beverages at a self-serve area. The food selection is varied with hot and cold foods, and are well presented, and good quality. No table service is offered, but it is still a cut above the normal Admirals Club offering. You won't go hungry in this lounge. The decor is a little dated in muted earth colours, and lacks any style. It is pleasant, but not outstanding. There is a TV area, seated table area for eating, armchairs, and business area with printer. There are well equipped shower facilities to use if you need to freshen up. The massive window area provides a lot of light, and great view of the busy tarmac and Manhattan in the distance. With all the minor shortcomings, what makes this lounge stand out though is the staff. Perhaps the friendliest and helpful attendants in the AA system. Their can-do attitude slightly made up for the extremely unpleasant onboard service from Rio to NYC. I gather that with AA's much-touted 'extreme makeover' of their clubs will eventually see this lounge get the full modernizing treatment, but in the meantime, this is a pleasant place to bide your time before your departure.
Lounge NameFlagship Lounge
AirportNew York JFK Airport
Type Of LoungeFirst Class
Date VisitJuly 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"décor is hospital waiting room"

(United States)

Not really as friendly as the TWA Ambassador Club lounge that it replaces, but not bad. It is staffed with many of the same people who worked in the TWA lounge. The décor is the hospital waiting room that one as come to expect from American, but the staff's friendliness makes the difference. A nice place to relax.
Lounge NameAA Admiral's Club
AirportSt Louis Airport
Type Of LoungeFrequent Flyer
Date VisitJune 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"comfortable with good coffee"

(Australia)

I used the American Airlines Admirals Club as a Qantas Club member, and the lounge at LAX Terminal 4 was nice, comfortable with good coffee, bagels, cereal and toast - better than Qantas Club!
Lounge NameAdmirals Club
AirportLos Angeles LAX Airport
Type Of LoungeFrequent Flyer
Date VisitFebruary 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes