American Airlines

AMEX Platinum cardholders are supposed to have access to Admirals Club lounges. However when you enter the American Airlines Admiral's Club with your Platinum Card they make you feel like a second class citizen. They don't allow you to use the Wifi. In fact they segregate Platinum Cardholders in a lesser section of the lounge. Shame on American Airlines and shame on AMEX for allowing their platinum cardholders to be treated in this way.

Agree with previous reviewer that this is not what most people would know as a business class lounge. It is basically just a lounge. You get a voucher for one drink and a scratchcard for wifi - utterly bizarre. The snacks that were complimentary consisted of apples and some pretzels - everything else you had to buy. Would have been better off going to Starbucks outside the lounge - don't bother!

Great big oak doors on entry was a nice to touch for a grand entry. Nice friendly girls on the front desk. Inside was a bit tired and old but was a nice atmosphere. Good range of self serve beverages. Food was ok. Wifi and pc good. It was quite large so even though lots of people there was plenty of room.

This is the first time I have travelled Business class with AA so after a great experience in the lounge at Heathrow I was expecting great things when departing from Dallas. But oh how wrong I was. Firstly I was directed to the wrong lounge by the pleasant lady at check in. She sent me to the BA lounge. Anyway once I found the Admirals Club I was greeted by the most miserable man on the planet. "do you want wireless?" I was asked to which I was presented with a plastic card with a scratch off back. I was also presented with a "good for one complimentary beverage" voucher! One drink? For the amount I paid for this ticket I would expect more than one free drink. I have never seen that in a Business Class lounge before. Anyway feeling hungry I looked through the menu and decided on a panini. $9.99. No please Hello Or thank you from the man behind the bar just a "sign here". (he didn't even take my voucher so I guess I may get another free drink after all). Food arrived fast as the bar staff cook it themselves. It's a bit like starbucks!! But it took someone an hour to clear the empty plate from my table. Taste wise? I should have eaten outside the lounge. Absolute rubbish food. Bought a second beer. Cost me $6 dollars. To be honest it's a bit like sitting in a pub chain not a Business Class lounge. I think I may stick to BA next time although this is a shared flight. Forget the wifi. It takes ages to type in a 14 digit code. Do what others do AA. This is not Business Class as I know it. I'm very disappointed.

The amenities are nice well laid-out and may have been recently renovated. However when it comes to food this lounge falls flat on its face. As others have said they have apples a pretzel mix and some cookies for free. Also it does appear there is a coffee machine of sorts which is free. There is a list of free alcoholic beverages (cocktails beer and wine) on the posted menu at the bar. The bar attendant made no effort to interact any more than the minimum and handles all food money buttons etc. without consideration for sanitation.

It was the most over rated Lounge I have visited - not even up to a basic acceptable standard. Everything was shining in glass black and chrome but the food was old and even the fruit unfresh. The staff was tired and the only one that was actually doing something was a cleaner that hoovered the floor

This is the new first class Flagship Lounge recently opened - the previous one was a bit small but did have a nice clubby feel about it as did the Admirals Club. These new clubs have more of a hospital waiting room atmosphere about them - Flagship lounge is slightly better but not by much. Obviously the same design theme (hospital waiting room) was chosen by the designer. Slightly better selection of snacks and drinks than the Admirals but compared to BA Cathay etc it falls short. Staff welcoming and friendly lounge clean and bathrooms were also.

I have about 2million miles on American and transit through London a lot. I suffered though the interminable renovation at the Admirals Club at LHR and what a massive disappointment it is. It has all the charm of a bus terminal or hospital waiting area. Overly bright the seating is all out in the open so the sense is of an uninviting space that seems designed to set you on edge rather than relax you. The food offering is dreadful - little plastic wrapped awful cakes cheap wine and reconstituted juices. The staff are rude and officious. One only has to compare this with the BA lounges in Terminal 5 to see where they have gone wrong at every turn. This and the fact that they have now substituted the slow cramped 757 for wider bodied planes on a lot of the London flights just screams this is an airline who couldn't care less about its customers even those who are its premium ones.

This is the most sterile boring uncomfortable lounge I have ever been in. Who ever designed this monstrosity should be forced to spend some time there. The Admiral's Club more appropriately would be the Seaman's Club is just as bad. The old decor was typically British and very nice.

This is the new AA lounge at LHR - recently refurbished and what a disappointment. Like a hospital waiting room from a bad TV set. Uncomfortable seating in a horribly lit open area - florescent lighting is harsh - AA got it 100% wrong with this remodelling. This lounge holds at least 100 people and the mens room has 2 toilets! You need to manually turn on the water to wash your hands manually flush the toilet and exit via a grab handle door - like something from the 1980's. Having been a member of One world for 10 years now I would have thought AA would have learned from BA/Cathay what an international lounge should be. Very limited selection of breakfast items (tiny muffins and tiny fruit salads). Only upside was plenty of PC access - I am stunned at how wide of he mark this "upgrade to our facility" is. Shocking.