American Airlines

Our company switched to American this year for more nonstop service from Chicago as for the past 6 years we have flown Delta but were tired of the connections. Having been a loyal crown club member / sky club I had expected AA to have a better club system and amenities. Although the club is very roomy plenty of seats wifi coffee / tea and minimal snacks you have to pay for everything. Staff at the front desk accommodating everything after that very disappointing. The club is located in the centre of the terminal thus away from most of the gates that I'm assigned so it is also inconvenient. I don't even bother going into the club any more. They should take a lesson from Delta's Sky Club - free everything nice people oatmeal bagels unlimited snacks - even though Chicago is not a hub city I will let my membership lapse!

Really disappointed. I'm Iberia Gold cardholder (Sapphire) and in my flight from JFK-ORD I used the American Airlines lounge in Terminal 8 and after in Chicago O’Hare. You get a voucher for one drink. I haven't seen this in any lounge around Europe and you have only some crackers cakes coffee and tea. Free wifi available but I was really disappointed for the lack of amenities. It is one bar more of the airport.

A haven after a long flight. Great showers and excellent English breakfast. Good Wifi and selection of papers. Not a lot of room but enough for those of us that were there. Good luggage space and friendly staff.

Horrible. Compared to the lounges of BA or Virgin the AA lounge is beneath contempt. Avoid at all cost. Bad food poor decor low ceilings and with nasty fluorescent lights. I cannot find a single decent thing to say about this place. Of course all of these comparisons are to international carriers like BA and Virgin. AA has just missed the standard of excellence and clearly does not care.

The Admirals Club is not really a first class lounge. It's only offered to first class passengers if you're traveling overseas. I was traveling first class Toronto to Chicago to San Jose - and they wouldn't let me enter. Out of curiosity I bought a 24 hour pass for $50 to see what was so special about this lounge. One would expect an airlines flagship lounge service to be very nice. The Admiral Lounge only offers crackers and cookies and there is no self-service bar. If you want anything more you have to pay for it. The bar is tended and they only offer cheap drinks and poor quality wine and beer. You have to pay for anything that actually tastes good. From the outside the doors leading to the lounges looks like heaven awaits on the other side. Don't be fooled. Amongst other things the staff is too preoccupied with their own personal concerns talking amongst themselves - usually about some negative aspect of their job. You have to wait for them to finish their personal conversations before they'll even look at you.

Sadly we were very disappointed with AA's Admirals Club lounge at Heathrow. The lighting (harsh neon striplights which cast a stark glare over the whole lounge reminiscent of a public lavatory) was horrible and as we had left home at a very early hour in the morning we were looking forward to a good breakfast like BA provide in their lounges. We found only pretzels and packaged biscuits available until some dry rolls containing awful tasting bacon were produced hours after we arrived and had checked in. Even the coffee was grotty and we didn't fancy alcohol at 7am. We were not impressed and our later experiences with Admiral's Club lounges at San Juan and Chicago were even worse. We shall not be travelling with American Airlines again.

I decided to purchase a day pass to the lounge in Miami International on the way to Paris. I'd avoided it in the past because it was always a bit of a hike from the gate but I wanted to get some work done before my flight. My first clue that I'd made a mistake was when the agent at baggage check-in upon seeing that I'd purchased the day pass told me I was crazy for having done so. And she was right. It took nearly 15 minutes of standing at the counter in the Club to get my WiFi password and free drink voucher processed. That was disheartening but not as much as using the free drink voucher for a glass of champagne and being handed a twist off mini-bottle of sparkling wine. As you might expect it tasted terrible. The "free nibbles" that were provided were scarce and stale. And unlike at CDG nobody came to get me to tell my that my flight was boarding. There wasn't a single announcement made. So with 25 minutes to go before my flight I made the hike back to the gate and found that everyone had already boarded. This was a huge waste of my money and when I wrote to complain about it nobody offered a refund. Very disappointing.

The decoration of the new lounge is rather cold but I found it comfortable. Lots of snacks and sandwiches provided as well as a wide selection of drinks. The staff was very pleasant and accommodating.

Have spent many a times in the Admirals Lounge in LAX terminal 4 and have been disappointed every time. No free WIFI provided and when you ask for a complimentary WIFI card that other Admirals lounge give out free here they do not provide them and tell you must pay. Seating is not not that plentiful or fantastic either. The complimentary food on offer are small muffins pretzels and apples which coffee orange or cranberry juice. Drinks must be purchased but they do give you 2 drink vouchers which is 1 extra to what you get at other Admirals Lounge in other airports. Very disappointing and don't even compare to other airline lounges like Qantas Club or other Oneworld lounges.

AMEX Platinum cardholders are supposed to have access to Admirals Club lounges. However when you enter the American Airlines Admiral's Club with your Platinum Card they make you feel like a second class citizen. They don't allow you to use the Wifi. In fact they segregate Platinum Cardholders in a lesser section of the lounge. Shame on American Airlines and shame on AMEX for allowing their platinum cardholders to be treated in this way.