American Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 113 reviews
4/10
3 star Skytrax Rating
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2/10

"the most sterile boring uncomfortable lounge"

(United Kingdom)

This is the most sterile boring uncomfortable lounge I have ever been in. Who ever designed this monstrosity should be forced to spend some time there. The Admiral's Club more appropriately would be the Seaman's Club is just as bad. The old decor was typically British and very nice.
Lounge NameAdmirals Club
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
2/10

"recently refurbished and what a disappointment"

(United Kingdom)

This is the new AA lounge at LHR - recently refurbished and what a disappointment. Like a hospital waiting room from a bad TV set. Uncomfortable seating in a horribly lit open area - florescent lighting is harsh - AA got it 100% wrong with this remodelling. This lounge holds at least 100 people and the mens room has 2 toilets! You need to manually turn on the water to wash your hands manually flush the toilet and exit via a grab handle door - like something from the 1980's. Having been a member of One world for 10 years now I would have thought AA would have learned from BA/Cathay what an international lounge should be. Very limited selection of breakfast items (tiny muffins and tiny fruit salads). Only upside was plenty of PC access - I am stunned at how wide of he mark this "upgrade to our facility" is. Shocking.
Lounge NameAdmirals Club
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"well appointed staff friendly"

(United Kingdom)

The Main lounge of American Airlines located between concourse H and K is well appointed staff friendly. Presented with one drink voucher each. The club was the same as it had been in 2000 when I use to frequent it. We found a place to hook up our laptops (we had to pay 14 USD each to hook up to the internet) drinks were expensive. We didn't eat any food the club was busy with kids running around.
Lounge NameAdmirals Club
AirportChicago O'Hare Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"ambience is ruined by fluorescent lighting"

(United Kingdom)

Without doubt the worst airline lounge I have ever used. I understand the lounge has been recently refurbished but the money has been wasted. The ambience is ruined by fluorescent lighting and it feels deathly quiet - there is absolutely no atmosphere. The furniture may be new but it is neither stylish nor comfortable the tables look like coffins! The food is basic cardboard tasting shrink wrapped in plastic and only snacks. There is no hot food. Beverages are worse. There were two bottles of red wine and of white both cheap quality - not what I would expect for such a ticket. Tea and coffee are of the do it yourself variety. Staff were disinterested and rather surly.
Lounge NameAdmirals Club
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"the lounge needs to open earlier"

(United Kingdom)

Great lounge. Difficult to get to and find it during the transit from other terminal due to Narita airport passenger traffic logistics and how the signs are marked. The lounge needs to open earlier. There are passengers always waiting from 630 AM until it opens 730AM. Checkin tends to take too long even after you have a passport ticket and Admiral Lounge membership card! The staff is extra courteous. Nice to have a few exercise machines to warm up. The shower rooms have great privacy.
Lounge NameAdmirals Club
AirportTokyo Narita Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"drink offer limited as was the food"

(United Kingdom)

Large lounge with views over the shopping gallery below or the tarmac. Plenty of seating areas quiet corners room for families pc area with free internet access. Serviced bar with sports channel on. Drink offer limited as was the food - peanuts and carrot sticks/sauce. Poor. Given 1 voucher/person for alcoholic drink from serviced bar way below expectations. Sandwiches have to be paid for from the bar. Only soup available upon request (and tipping). Reading materials very limited couple of newspapers and AA brochure. Obvious cost cutting by AA.
Lounge NameAdmirals Club
AirportMiami Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"staff friendly and professional"

(United Kingdom)

LAX lounge very good almost empty at 7am good drinks and basic breakfast foods. DFW was offered free alcoholic drink as OneWorld ticket - otherwise all to be paid for except coffee/sodas. Nice shower facilities in both lounges and staff friendly and professional. For US lounges no complaints but far from the standard of BA CX QF or JL.
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the only thing you get is maybe a fairly comfortable chair"

(United Kingdom)

I purchased a 1-day pass for 3 people in my family to use the Admirals Club in Dallas-Ft. Worth Admirals Club on the way overseas. I bought it online and ask the agent if there was free sandwiches snacks and alcoholic beverages. We wanted to get a cold beer and maybe cheese/crackers. The person said all this was free and when we got there I did not find any sandwiches free or alcohol. There was some trail-mix and pretzels cokes tea and water. The menu was an elaborate price to order anything else. We did not stay long and left. Delta clubs are better with choices of drinks (alcoholic or others) finger-foods and sandwiches. Do not bother with a 1-day pass at Admiral Clubs the only thing you get is maybe a fairly comfortable chair.
Lounge NameAdmirals Club
AirportDallas Fort-Worth Airport
Comfort 12345
Cleanliness 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"seating was shabby and tired-looking"

(United Kingdom)

We arrived LHR after 11 hour flight from Cape Town. We were told that there was no hot water for showers. For simple washing up the ladies room was not even stocked with towels or soap. My husband reported that the men's room was filthy. When I finally approached one of the staff for entry to the shower room for a cold shower she was less than pleased at the interruption and seemed quite put out. Seating was shabby and tired-looking. Food offering was awful. There were 2 computers in the lounge occupied by a couple using them for twittering and net surfing.
Lounge NameAdmirals Club
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Bar & Beverages 12345
Wifi Connectivity 12345
no
3/10

"under renovation with partial completion"

(United Kingdom)

Under renovation with partial completion. Standard US furnishings with reasonable atmosphere. Crowded for much of time there and other than nuts and juice everything had to be bought thus bringing down the scores. Internet access was on the blink.
Lounge NameAdmirals Club
AirportBoston Logan Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no