American Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 117 reviews
4/10
3 star Skytrax Rating
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4/10

"the amenities are nice well laid-out"

(United States)

The amenities are nice well laid-out and may have been recently renovated. However when it comes to food this lounge falls flat on its face. As others have said they have apples a pretzel mix and some cookies for free. Also it does appear there is a coffee machine of sorts which is free. There is a list of free alcoholic beverages (cocktails beer and wine) on the posted menu at the bar. The bar attendant made no effort to interact any more than the minimum and handles all food money buttons etc. without consideration for sanitation.
Lounge NameAdmirals Club
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the most over rated Lounge I have visited"

(United Kingdom)

It was the most over rated Lounge I have visited - not even up to a basic acceptable standard. Everything was shining in glass black and chrome but the food was old and even the fruit unfresh. The staff was tired and the only one that was actually doing something was a cleaner that hoovered the floor
Lounge NameSumaq VIP
AirportLima Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"staff welcoming and friendly"

(United Kingdom)

This is the new first class Flagship Lounge recently opened - the previous one was a bit small but did have a nice clubby feel about it as did the Admirals Club. These new clubs have more of a hospital waiting room atmosphere about them - Flagship lounge is slightly better but not by much. Obviously the same design theme (hospital waiting room) was chosen by the designer. Slightly better selection of snacks and drinks than the Admirals but compared to BA Cathay etc it falls short. Staff welcoming and friendly lounge clean and bathrooms were also.
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the food offering is dreadful"

(United Kingdom)

I have about 2million miles on American and transit through London a lot. I suffered though the interminable renovation at the Admirals Club at LHR and what a massive disappointment it is. It has all the charm of a bus terminal or hospital waiting area. Overly bright the seating is all out in the open so the sense is of an uninviting space that seems designed to set you on edge rather than relax you. The food offering is dreadful - little plastic wrapped awful cakes cheap wine and reconstituted juices. The staff are rude and officious. One only has to compare this with the BA lounges in Terminal 5 to see where they have gone wrong at every turn. This and the fact that they have now substituted the slow cramped 757 for wider bodied planes on a lot of the London flights just screams this is an airline who couldn't care less about its customers even those who are its premium ones.
Lounge NameAdmirals Club
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the most sterile boring uncomfortable lounge"

(United Kingdom)

This is the most sterile boring uncomfortable lounge I have ever been in. Who ever designed this monstrosity should be forced to spend some time there. The Admiral's Club more appropriately would be the Seaman's Club is just as bad. The old decor was typically British and very nice.
Lounge NameAdmirals Club
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
2/10

"recently refurbished and what a disappointment"

(United Kingdom)

This is the new AA lounge at LHR - recently refurbished and what a disappointment. Like a hospital waiting room from a bad TV set. Uncomfortable seating in a horribly lit open area - florescent lighting is harsh - AA got it 100% wrong with this remodelling. This lounge holds at least 100 people and the mens room has 2 toilets! You need to manually turn on the water to wash your hands manually flush the toilet and exit via a grab handle door - like something from the 1980's. Having been a member of One world for 10 years now I would have thought AA would have learned from BA/Cathay what an international lounge should be. Very limited selection of breakfast items (tiny muffins and tiny fruit salads). Only upside was plenty of PC access - I am stunned at how wide of he mark this "upgrade to our facility" is. Shocking.
Lounge NameAdmirals Club
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"well appointed staff friendly"

(United Kingdom)

The Main lounge of American Airlines located between concourse H and K is well appointed staff friendly. Presented with one drink voucher each. The club was the same as it had been in 2000 when I use to frequent it. We found a place to hook up our laptops (we had to pay 14 USD each to hook up to the internet) drinks were expensive. We didn't eat any food the club was busy with kids running around.
Lounge NameAdmirals Club
AirportChicago O'Hare Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"ambience is ruined by fluorescent lighting"

(United Kingdom)

Without doubt the worst airline lounge I have ever used. I understand the lounge has been recently refurbished but the money has been wasted. The ambience is ruined by fluorescent lighting and it feels deathly quiet - there is absolutely no atmosphere. The furniture may be new but it is neither stylish nor comfortable the tables look like coffins! The food is basic cardboard tasting shrink wrapped in plastic and only snacks. There is no hot food. Beverages are worse. There were two bottles of red wine and of white both cheap quality - not what I would expect for such a ticket. Tea and coffee are of the do it yourself variety. Staff were disinterested and rather surly.
Lounge NameAdmirals Club
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"the lounge needs to open earlier"

(United Kingdom)

Great lounge. Difficult to get to and find it during the transit from other terminal due to Narita airport passenger traffic logistics and how the signs are marked. The lounge needs to open earlier. There are passengers always waiting from 630 AM until it opens 730AM. Checkin tends to take too long even after you have a passport ticket and Admiral Lounge membership card! The staff is extra courteous. Nice to have a few exercise machines to warm up. The shower rooms have great privacy.
Lounge NameAdmirals Club
AirportTokyo Narita Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"drink offer limited as was the food"

(United Kingdom)

Large lounge with views over the shopping gallery below or the tarmac. Plenty of seating areas quiet corners room for families pc area with free internet access. Serviced bar with sports channel on. Drink offer limited as was the food - peanuts and carrot sticks/sauce. Poor. Given 1 voucher/person for alcoholic drink from serviced bar way below expectations. Sandwiches have to be paid for from the bar. Only soup available upon request (and tipping). Reading materials very limited couple of newspapers and AA brochure. Obvious cost cutting by AA.
Lounge NameAdmirals Club
AirportMiami Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no