American Airlines

What a total disgrace. You have to pay for drinks and any decent food. No working showers dirty and damaged furniture. How can American operate such a 'lounge' - when you have paid nearly $6000 for a ticket I'm not sure how AA work out that drinks should cost extra.

I fly a lot with Oneworld and have used the lounges of BA / CX / QF and others extensively. AA's Admirals club is clearly not in the same league. At first I thought that the economics of the huge domestic US market with its relatively low fares compared to Int'l long-haul might be the explanation. But then I saw that they limit access to passengers who do have a long-haul connection so that is not the reason. A very substandard product.

The new AA/JAL lounge at Narita is very large restful and well supplied with all the desired amenities: good food baths/showers a variety of sitting arrangements and very pleasant staff. Much better than one of the Sakura lounges we used recently.

One of the worst lounges. Wifi did not work Bar was closed TVs with nothing on - displaying Direct TV floating logo indicating subscription needs to be renewed. Dinner was cheap lunch meat and cheese.

ORD-PEK and was given security fast track vouchers at check in. Had a nice shower at the lounge. Only soft drinks and peanuts were free. All other food items or alcohol had to be paid separately.

I travel frequently via London from US. In comparison to BA Air New Zealand Air Canada or other airlines Admiral Lounge has definitely room for improvement when it comes to snacks and especially entrees. There is no variety of choices but also quality and taste is not very good. Most of the time I have been there there was about 10 minutes wait for refills for everything. Staff is not very involved either. I would suggest management to visit BA lounge next door and compare. I am very loyal AA customer so I am sorry that I have to write this review. Thank you.

There was nothing that resembled a breakfast snack aside from mini muffins which were stodgy. Coffee was sort of okay. The bar was not staffed for customary Bloody Mary's so it was easier to go outside. Not even bagels or bananas. Thank god I never bought a lounge membership or even a day pass.

Torn and tired seats. Coffee (burnt) and pretzels only - all food has to be ordered and paid for! As SJU is my local hub I have used this Admirals Club for years and have watched it get progressively worse. The bar/restaurant opposite the entrance offers better and cheaper food and drink. I for one am not renewing the Admirals Club membership!

I have to say that although terminal 8 is a new efficient terminal the lounge is not! Following the same penny pinching formula of most US based airlines you are given 2 tokens per passenger for complimentary drinks and after that you pay through the nose for both soft and hard drinks and food (tea coffee and water were free as were a few biscuits and apples). Compared to other airlines in Europe Australasia and the Middle East this is shabby. The lounge itself is pleasant if overcrowded. Seating when you can get any is very comfortable and many visitors were enjoying the US Open Tennis on several large screens. Food and drink policy really lets this and other US airlines down.

Pleasantly surprised with a 6hr unexpected layover in LAX this lounge was quite nice not deathly like other AA lounges I've visited in the US.