American Airlines

✅ Trip Verified | American Airlines offers 3 lounges at JFK - Greenwich, Soho and Chelsea with Chelsea being the most exclusive and dedicated to Flagship First Passengers. The lounge features and amazing circular bar and full service restaurant where you can choose from a wide range of chef prepared pre-flight meals. They serve Krug champagne and offer an excellent selection of high quality wines. The atmosphere is calm and quiet. However there is no private space to rest or take a nap. the only option being preform shaped sleeping furniture separated by a fine gold curtain - very strange.

✅ Trip Verified | Warm welcome at reception. Thought the chicken sliders were a great hot food idea. Very popular. Seating areas were good with great views. Nice warm lighting. Don’t expect the champagne to flow. Drinks options are limited cheap brand options. It’s not self service - you have to ask bartender, even for soft drink ! Liquor is a thimble sized amount drowned in soda - I’d just arrived. Smartly dressed. I asked for more whiskey as I couldn’t taste it and was told no at full volume which was very embarrassing. Observed this humiliation happening to several other passengers. Romany has an unfortunate manner and requires people skills training. We walked out.

Not Verified | Nice new club with fresh welcoming interiors and small, but decent food options. Check in staff was efficient and courteous. Unfortunately, the bar staff was rude and unprofessional, and the options subpar. If you're going for the updated interior and limited but tasty food, then it's worth a short stay. If you're grabbing a drink and expecting quality service and drink options, then find somewhere else.

Not Verified | On August 17th 2023 flight number AA5594 arrived in Charlotte on time flight crew perfect 10 we went to the Admirals Club and were told it was at capacity and denied access. The staff on duty today were very rude and not customer friendly, this is unacceptable based on paying for this service. I feel there is a need for some additional customer service training. I asked if there was a call list, the answer I received was why should we have to look for you just keep coming back to check. The persons facial expressions and tone of voice was that of a person trying prove his superiority of over the customers, by far very bad for customer relations. We will be asking for a refund and never will use American Airlines again .

✅ Trip Verified |  Pathetic. I felt sorry for the attentive wonderful staff. The food offerings were below sub par. This is consistent after several visits this year. Please American, you really look bad

✅ Trip Verified | I had an unexpected 4 1/2 hour delay in DC on my way home to Cincinnati. (Flights were a mess due to fog.) Rather than trying to find a seat in the overcrowded gate house (due to delays), I paid for a day pass for the American E Lounge. It was the best decision that I made for the day that I had no control of! The lounge was wonderful with plenty of room, business friendly, wonderful food options, and the most attentive staff. I have to give extra thanks to bartenders Tiana and William who were so cordial to all of the frustrated travelers that came to the E lounge bar. Their service was above and beyond…everyone was served promptly and with a genuine smile! It was so very appreciated by everyone that they served. Tiana and William are the best!

✅ Trip Verified | Lounge feels a little cramped and has limited choices but staff is nice and crowd reasonable. And if I compare to the crowding challenges faced with Delta Skyclubs, it is a refreshing experience. Espresso machine was out of service but regular coffee was available. What remains a mastery is the difficulty to access the lounge Internet access at Admiral Clubs … faced the problem At multiple Admiral Clubs where it takes forever to get the authentication page.

✅ Trip Verified | American Airlines Flagship Lounge opposite Gate D30 in Miami International. Having been in various US airport lounges before was not expecting that much, but we were actually very impressed: comfortable, spacious (good views over one of the runways) and quiet with lots of available seating. Good choice of beers, wines and spirits along with soft drink and hot drink options. Good choice of food options: at least 3 hot food choices and a counter where a chef would also serve whatever they had prepared, and a nice selection of cold meats and chesses with salads and fresh breads. Business section where you could catch up on work etc. Nice area to while away the time before your flight, and would recommend. Should have got here earlier to take full advantage.

✅ Trip Verified | I am writing this review to acknowledge the level of kindness and dedication I received from American Airlines employees. I was flying from Doha to Nashville through JFK. My first 14.5- hour flight landed late at 9:30 am. I missed my connection in JFK. The next flight to Nashville is at 7 pm. There was nothing I could do, I wanted to take a shower and lay down for a couple of hours. Even though AA has no responsibility about the missed connection they went out of their way to help me. Sandra who sits at the VIP counter club with incredible grace worked so hard to find me an earlier flight but there was nothing available. Nevertheless, she was incredibly sympathetic and helpful. Thank you Sandra. AA should be proud to have you.

✅ Trip Verified | The only saving grace was the lovely attentive staff. The food and drink offerings were pathetic and truly terrible. The food tasted like it had already been re heated twice and was inedible. The drink choices were poor and the only cream for coffee was fake cream. Inexcusable. The staff seemed embarrassed, I felt bad for them. The Covid excuse doesn’t fly anymore. AA let your great staff be proud of what they offer and make your customers feel valued