Air New Zealand

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 68 reviews
4/10
4 star Skytrax Rating
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4/10

"furniture is very worn"

(Australia)

The furniture is very worn but there are spaces to go to get away from the noise down one end. The toilets have a questionable aroma though and need an update with their chipped toilet seats. Food and drink selection is fairly basic but there is usually something to fill a snack gap before the flight. My favourite is the hotdog stand. Cleaning staff are diligent and clear dishes. It's better than sitting on a plastic chair at the gate.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"things have deteriorated"

(New Zealand)

I fly all the time and have been a Koru Club member for years. Things have deteriorated to the point where I feel compelled to write this review. I can only assume that there has been some serious cost cutting going on air Air NZ as the food served seems to mostly consist of whatever is cheap. It is rarely tasty or nutritious. Then theres the actual state of the lounges - they're increasingly threadbare. In fact it has got to the point where the actual airports public areas are often a better alternative. Air New Zealand has really gone downhill quite suddenly. It is a really sad thing to watch.
Lounge NameKoru Lounge
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"a highly disappointing experience"

(Australia)

Thai Airways uses Air NZ's Koru lounge at Melbourne's Tullamarine airport. TG462 departs at 0030 and it is sad to relate that this excellent lounge has very little to offer the business class traveler at the end of the day. Eats such as they were consisted of a very tired salad bowl a few biscuits and a bowl of fruit salad. In the drinks department there was no chardonnay only Marlborough Sav/blanc in the white range and one brand of red (cab/sav). I have used this lounge on several occasions earlier in the day when it is sparkling clean with plenty of food and drinks choices. I got the impression that the staff just wanted the Thai travelers out of the lounge ASAP in order to close the facility for the day. In fact the whole of Tullamarine Airport at that late hour is a shambles. It was a highly disappointing experience.
AirportMelbourne Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"crowded and loud noise"

(New Zealand)

Crowded and loud noise. School holidays and full of children. Given the very permissive nature of Koru club membership and size of all the Air NZ lounges in NZ this is not a good time to be a business traveller.
AirportAuckland Airport
Type Of LoungeFrequent Flyer
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a rather unpleasant experience all round"

(Brunei)

The lounge has had a bit of an update which looks heaps better. I had the misfortune to meet the late night staff (duty manager I think) while trying to catch the Aus vs Fra rugby test before my flight to Singapore. A rather unpleasant experience all round. Not to mention the fact that she then got the departure gate staff to grill me when I boarded (as a result of the exchange in the lounge with the business lounge manager). Quite a miserable front to present to traveling public. I try to not fly Air New Zealand when I can help it amongst others for these reasons. unfortunately the Air New Zealand lounge hosts other airline business passengers so I will have to live with the luck of the draw as to who is on duty when I and others pass through AKL.
AirportAuckland Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"there were no seat available"

(Australia)

This lounge is small considering the number of airlines and flights it is supposed to accommodate. On my visit there were no seat available and I was forced to find a seat in what must have once been the business centre which is now a run down little room with a bench desk (no computers). Food options are limited but being breakfast there were scrambled eggs and beans available which weren't bad. Not a toaster in sight however. After the Auckland flight was called and those passengers had left the cleaning staff came out with portable vacuums and vacuumed for a good 20min which ensured there was no relaxation at all. This is a frequent occurrence in this lounge. Showers are available.
Lounge NameKoru Lounge
AirportBrisbane Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"initially looked pleasant"

(United Kingdom)

Initially looked pleasant. Air con did not work properly. When I asked why I was told that they have no control over the temperature that they had complained countless times to the airport facilities management but no improvement. Food was from the buffet reminded me of a British Rail buffet carriage from the 1980's. Upholstery was in a state of complete disrepair dirty and dilapidated. If the airport outside the lounge were not such a nightmare glorified shopping mall I would not have stayed there.
Lounge NameKoru Lounge
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"food offerings were poor"

(Australia)

Air New Zealand use the Faa'a airport lounge in Papeete. Next time I'm not sure I would bother. The food offerings were poor. Actually mostly pre packaged snacks. If you want a beer or soft drink you'll be ok but don't expect any ice for spirits or mixers and don't dare ask a staff member for any ice. Staff are rude and abrupt. At least it's air conditioned unlike the rest of the airport.
AirportPapeete Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"it looks very tatty and tired"

(Australia)

Situated in the bowels of the terminal the ambience is gloomy and it looks very tatty and tired. Very uninspiring food (hot or cold) which isn't replenished as frequently as it should be. Dirty/used crockery stayed on tables way too long as staff were scarce. I visit this lounge fairly frequently and it's the same depressing experience. I don't know if it's bad feng shui poor design neglect or cost cutting but compared to other lounges even other Air NZ lounges this isn't one I look forward to visiting.
AirportMelbourne Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"no food, lounge overcrowded"

(Australia)

Very disappointing. No food lounge overcrowded. No plates or cups to get the limited food there was or make a coffee. Barista on duty but woefully out of their depth making 6 coffees. Air NZ staff happier gossiping around the front them providing assistance. No premium feel as overcrowded. Seating configuration forces people together and eliminates private space. Seen better lounges in Asia.
Lounge NameKoru Lounge
AirportAuckland Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no