Air France

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 75 reviews
4/10
4 star Skytrax Rating
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1/10

"the welcome was poor"

(United Kingdom)

Not a good experience Despite Pudong having a lot of lounges passengers from several flights seem to be packed into just 1 so that the staff end up trying to find seats for guests. The welcome was poor along the lines of "voucher sit down". Food poor no white wine only red and a request for white was met with a simply "no". In the end we moved out To the main concourse as it is quieter more pleasant and far less crowded. What is the point of paying extra for this?
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"crowded and obviously too small"

(United Kingdom)

I wonder if we are talking about the same lounge here. There are two international terminals one for Saudi Arabian airlines and one for all other airlines. At the "foreign" international terminal the lounge was crowded and obviously too small but let's say it did the job: a seat free drinks free Wi-fi. Women can access the lounge and sit anywhere (it is not separate). There are large TV screens and staff announce flights on time.
AirportRiyadh Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the lounge is pretty basic"

(United Kingdom)

The lounge is pretty basic. Small not particularly well kept. Chairs are worn and electric outlets were not adapted to American plugs. The highlight of the lounge is the older man who works there who showed me how to pour my sweet Vermouth properly (over ice). Lounge has a decent supply of newspapers.
AirportRome Ciampino Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
3/10

"seats are the most uncomfortable"

(United Kingdom)

Good selection of food and drinks both alcoholic and non-alcoholic however the seats are the most uncomfortable I have even seen. This is definitely not a lounge you would want to spend a lot of time waiting for a flight! Their old lounge was far more comfortable. Air France need to look into making this more comfortable for passengers especially in this age when increasing security issues make longer stays at the airport more and more common.
AirportMumbai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"really a drag"

(United Kingdom)

Uncomfortable crowded shared with KLM. Not many magazines. Packaged crackers and cookies. Really a drag. No WiFi and no computers provided.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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