Air Canada

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 106 reviews
4/10
4 star Skytrax Rating
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3/10

"wasn't a big selection of food"

(Canada)

We went to this lounge first thing in the morning because we had an early flight. The are supposed to open at 5:00 am and the door was still locked and the lights off when we arrived. We were let in about 10 minutes after and the girl was just putting things out. There really wasn't a big selection of food. There was tea coffee juice and she put out bread for toast terribly sweet muffins (in packages) and flavoured bagels none plain. There was also cereal. That was about it. I would not want to go there again. The lounge seemed old and in need of an update.
Lounge NameMaple Leaf
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"the food selection was nice"

(Canada)

Way too crowded! The place was packed at 4:30 and stayed that way when we left at 6:00. Two planes including ours had slight delays. The food selection was nice especially the Thai soup. Because it was so busy the cleaning staff had a lot of work and empty dishes sat for 20-30 minutes. There didn't seem to be a place for us to drop off our used plates. Good selection of magazines and newspapers.
Lounge NameMaple Leaf
AirportCalgary Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"it is very crowded and noisy"

(Canada)

A very disappointing lounge which I have used several times for the past four years. Nothing much has changed in the period. Granted is a domestic terminal lounge but given the number of people who use it it is far too small. There are many international passengers who connect at YVR but there is not even a shower for people to freshen up after a 10+hr flight! There is no separate area for people who want to take a rest and because of the large number of people present it is very crowded and noisy-- not much different from the terminal building itself. Food is pretty average and always the same salad and soup options (but nothing vegetarian!).
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"comfortable seating and pleasant ambiance"

(Canada)

Very spacious lounge with lots of comfortable seating and pleasant ambiance. Good selection of drinks snacks vegetables and dips. I've only used it in the evening when they also offer good pasta dishes and some salads. Staff is friendly. Only critique is that internet connection is often rather slow.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"this lounge is big and well designed"

(Canada)

This lounge is big and well designed. Business centre with printing. Great selection of food snacks and drinks. Comfortable leather chair with foot rest in a mood room makes you a little too relaxed! I wish they had dedicated wifi for the lounge rather than using the general airport wifi which is fine but slow. Boarding announcements in a non intrusive way. For me this is the best AC lounge.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"Excellent Lounge for North American standards"

(Canada)

Excellent Lounge for North American standards. Drink selection very good food is usually rather light (salads and soups) but good. The weak point is the breakfast which is just cereals muffins and toast without any cheese ham or similar. They have an espresso / cappuccino machine producing excellent coffee. Free internet connection fast for Air Canada Elites usually works well unless the lounge is packed which can happen during peak hours.
Lounge NameDomestic Maple Leaf
AirportVancouver Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"service continues to crumble"

(Canada)

Very old school menu hasn't been updated in God knows how long. The dishwasher broke so plastic utensils styrofoam cups and plates were used instead. Despite there being 2 other lounges in the airport to bring equipment from. Air Canada service continues to crumble.
Lounge NameMaple Leaf Transborder
AirportToronto Pearson Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"comfortable seats and workstations"

(Canada)

When YVR was a single terminal airport the Maple Leaf Lounges were larger, now there are three (domestic US/transborder international) and I was in the transborder lounge on this trip. Access up one floor in an elevator. Amenities are self serve but more generous and much tidier than Continental or United Airlines lounges. Comfortable seats and workstations. Limited snack buffet is well-attended to. Staff keeping things in order. Wifi the new system where some lounge users get (ostensibly) faster wifi access is silly. It was better when you could just boot up your machine tick the box and get on with things. Overall YYZ lounge is bigger. YYC is grottier. YHZ is tiny. YOW' is probably the nicest (but busiest). On balance I'll take ANY of the YVR lounges thanks.
Lounge NameMaple Leaf Transborder
AirportVancouver Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"spacious and modern with nice touches"

(Canada)

I have used this lounge many times and love it. Spacious and modern with nice touches like original glass sculpture in the bathrooms and light but good food choices and self serve bar. A world apart from any US airline lounge I have been to where food means pre-packaged tasteless cookies and a pay bar.
Lounge NameDomestic Maple Leaf
AirportToronto Pearson Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"this lounge is a complete joke"

(Canada)

This lounge is a complete joke - cramped poor food selection beyond carrot sticks tomatoes soup and stale looking bread. Some breakfast snack items are ok. Can mix your own drink - oh joy. Coffee and cappuccino is fair. Looks dated and worn. Staff moderately helpful. Embarrassing (my home airport) when compared to other airports around the world.
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no