Air Canada

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 113 reviews
4/10
4 star Skytrax Rating
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5/10

"the benchmark for other North American Airlines"

(United States)

I was surprised by the selection of quality food and alcoholic beverages. Being US-based I was able to compare the many differences between the US airline lounges with the quality of Air Canada. Maple Leaf Lounges are definitely the benchmark for other North American Airlines.
Lounge NameMaple Leaf
AirportMontréal Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"exceptional due to the superior staff"

(Canada)

I used the lounge on 22nd December 2012 at around 8AM. The staff at the welcome desk worked very hard to solve a very tricky problem. Their knowledge and level of care was absolutely great. They solved a problem which could have ruined our long planned holiday. I was very impressed and thankful. If there would be a possibility to rate the level of "Standard of Staff Service" better then Excellent - I would do so. The Transborder Maple Leaf Lounge at Terminal 1 Toronto Airport was exceptional due to the superior staff.
Lounge NameMaple Leaf Transborder
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
4/10

"very comfortable and relaxing"

(Canada)

This is a great place to be 2 hours before your flight very quiet not around a lot of people. Many drink choices band a lot of food choices very comfortable and relaxing.
Lounge NameMaple Leaf
AirportMontréal Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"WiFi was excellent"

(Canada)

The lounge near the rock wall was the one I enjoyed the most. Wonderful selection of drinks food selection decent but only light foods. WiFi was excellent.
Lounge NameMaple Leaf
AirportVancouver Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"Quiet peaceful and comfortable place to sit"

(Canada)

Quiet peaceful and comfortable place to sit. Have never experienced it to be too busy. The decor is new and it is always kept clean. Food area has lots of space and selection is the best I have experienced of any North American airport. Despite all of the shortcomings of this airport the Maple Leaf Lounges here are by far the best experience.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"crowded with no place to sit"

(Canada)

Dirty no food selection crowded with no place to sit. Unappealing decor. Stayed 15 minutes and then left to sit in the public area.
Lounge NameMaple Leaf
AirportMontréal Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"nice greeting on entering"

(Australia)

Nice looking large lounge with comfortable seating. Nice greeting on entering. Very good selection of drinks but food options limited and poor. Carrot and celery sticks and mountains of crackers. Only hot option was an unappealing soup and this was at dinner time.
Lounge NameMaple Leaf
AirportVancouver Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"wasn't a big selection of food"

(Canada)

We went to this lounge first thing in the morning because we had an early flight. The are supposed to open at 5:00 am and the door was still locked and the lights off when we arrived. We were let in about 10 minutes after and the girl was just putting things out. There really wasn't a big selection of food. There was tea coffee juice and she put out bread for toast terribly sweet muffins (in packages) and flavoured bagels none plain. There was also cereal. That was about it. I would not want to go there again. The lounge seemed old and in need of an update.
Lounge NameMaple Leaf
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"it is very crowded and noisy"

(Canada)

A very disappointing lounge which I have used several times for the past four years. Nothing much has changed in the period. Granted is a domestic terminal lounge but given the number of people who use it it is far too small. There are many international passengers who connect at YVR but there is not even a shower for people to freshen up after a 10+hr flight! There is no separate area for people who want to take a rest and because of the large number of people present it is very crowded and noisy-- not much different from the terminal building itself. Food is pretty average and always the same salad and soup options (but nothing vegetarian!).
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"the food selection was nice"

(Canada)

Way too crowded! The place was packed at 4:30 and stayed that way when we left at 6:00. Two planes including ours had slight delays. The food selection was nice especially the Thai soup. Because it was so busy the cleaning staff had a lot of work and empty dishes sat for 20-30 minutes. There didn't seem to be a place for us to drop off our used plates. Good selection of magazines and newspapers.
Lounge NameMaple Leaf
AirportCalgary Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes