Air Canada

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 112 reviews
4/10
4 star Skytrax Rating
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4/10

"this lounge is big and well designed"

(Canada)

This lounge is big and well designed. Business centre with printing. Great selection of food snacks and drinks. Comfortable leather chair with foot rest in a mood room makes you a little too relaxed! I wish they had dedicated wifi for the lounge rather than using the general airport wifi which is fine but slow. Boarding announcements in a non intrusive way. For me this is the best AC lounge.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"Excellent Lounge for North American standards"

(Canada)

Excellent Lounge for North American standards. Drink selection very good food is usually rather light (salads and soups) but good. The weak point is the breakfast which is just cereals muffins and toast without any cheese ham or similar. They have an espresso / cappuccino machine producing excellent coffee. Free internet connection fast for Air Canada Elites usually works well unless the lounge is packed which can happen during peak hours.
Lounge NameDomestic Maple Leaf
AirportVancouver Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"service continues to crumble"

(Canada)

Very old school menu hasn't been updated in God knows how long. The dishwasher broke so plastic utensils styrofoam cups and plates were used instead. Despite there being 2 other lounges in the airport to bring equipment from. Air Canada service continues to crumble.
Lounge NameMaple Leaf Transborder
AirportToronto Pearson Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"comfortable seats and workstations"

(Canada)

When YVR was a single terminal airport the Maple Leaf Lounges were larger, now there are three (domestic US/transborder international) and I was in the transborder lounge on this trip. Access up one floor in an elevator. Amenities are self serve but more generous and much tidier than Continental or United Airlines lounges. Comfortable seats and workstations. Limited snack buffet is well-attended to. Staff keeping things in order. Wifi the new system where some lounge users get (ostensibly) faster wifi access is silly. It was better when you could just boot up your machine tick the box and get on with things. Overall YYZ lounge is bigger. YYC is grottier. YHZ is tiny. YOW' is probably the nicest (but busiest). On balance I'll take ANY of the YVR lounges thanks.
Lounge NameMaple Leaf Transborder
AirportVancouver Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"spacious and modern with nice touches"

(Canada)

I have used this lounge many times and love it. Spacious and modern with nice touches like original glass sculpture in the bathrooms and light but good food choices and self serve bar. A world apart from any US airline lounge I have been to where food means pre-packaged tasteless cookies and a pay bar.
Lounge NameDomestic Maple Leaf
AirportToronto Pearson Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"this lounge is a complete joke"

(Canada)

This lounge is a complete joke - cramped poor food selection beyond carrot sticks tomatoes soup and stale looking bread. Some breakfast snack items are ok. Can mix your own drink - oh joy. Coffee and cappuccino is fair. Looks dated and worn. Staff moderately helpful. Embarrassing (my home airport) when compared to other airports around the world.
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"no plausible reason to use this facility"

(Australia)

A disgrace there is no plausible reason to use this facility. The coffee is terrible food non-existent no showers apparently domestic has this for some reason and average business facilities. Staff at reception are friendly enough but that appears to be the limit of the hospitality. Wifi is now pointless as you can easily source it from many different services within the airport.
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"domestic is old and cold"

(Canada)

All Maple Leaf Lounges at Trudeau are appalling. Domestic is old and cold and needs a refit and the other lounges are a mess newspapers and used plates and wineglasses just left. I broke my rule and connected through Montreal yesterday. Considering the new Terminal One at Pearson is such a nice experience Montreal Trudeau is a disgrace.
Lounge NameMaple Leaf
AirportMontréal Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the lounge is still fair"

(Canada)

The lounge is within the acceptable range variety of food were served but some of them were poor in taste. The shower facility was very limited only 2 showers were provided and passenger need to ask the lounge staff to unlock the shower door. WI-FI and high-speed internet connection were provided computers and business facility were also available. Chairs were comfortable and few of them were recliners. Overall speaking the lounge is still fair but not the best one I've been to.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"staff are welcoming"

(United Kingdom)

This place hasn't changed for years. Shower rooms are large and clean but had a really bad smell - like the sewer had backed up. The staff are welcoming but if I hadn't arrived so early and knew that my hotel room would not be ready I think I would just go straight to the hotel. Food offerings really limited in a small crowded room.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no