Aer Lingus

Greeted by lovely helpful ladies on reception at Dublin Gold Circle lounge, helped clear up a booking issue straight away, very professional, great service. Nice peaceful place to wait for your flight.

Unimpressed. When you enter there is a woman sitting at desk looking miserable. The lounge itself is small and snacks available are the poorest selection I have seen. Not sure this policy about dining before you fly is in play. If it is, all you get for dinner are sandwiches. Toilets are down the corridor. Come on Aer Lingus, inflight service is superb now follow it up in all your lounges.

Aer Lingus Gold Circle at Heathrow airport is a nice spacious area. Wifi is fine. Quiet. Self-serve food and bar area but limited offering for food. For breakfast - cereals and Danish. Staffing need some schooling on customer service a smile goes a long way but no-one was cracking even a small grin. No direction on the layout.

Paid £50 for Are Lingus Lounge use for myself and my daughter on way to New York from Belfast via Dublin Airport. Couldn't believe such poor food offer at breakfast time. 3 cereals in plastic dispensers and a shared bowl of fruit salad to cater for everyone. Some small croissants only and not nice taste at that. Nothing else. Also poor reception from staff. What a rip off.

Aer Lingus Gold Circle lounge at T2 Heathrow is a much nicer lounge than the old terminal 1. There was lots of light from the floor to ceiling windows and good views of the runaway. However the choice of food (we were there 9-10.30am) was very limited: cereals croissants cheese and crackers. No bread or porridge. However the coffee was decent and if you really fancied it there was a good choice of alcohol.

On return to UK visited Aer Lingus lounge. Clean and pleasant enough. Limited facilities and far from gates buried somewhere in terminal 2. At 25 euros per person it is very poor value.

Regularly used this Aer Lingus Gold Circle lounge in the past year always found it good. Used it Saturday 5th October and what a change for the worse no longer provide sandwiches (told they can't find a supplier by one of the staff) so lukewarm soup and brown bread all that was available. No small bottles of sparking water only big bottles that had been opened all day gone flat. A woman told me in bad English that they have stopped the bottles of sparkling water as the airline loses revenue on onboard sales. Felt the whole experience was a let down. Aer Lingus you've done better in the past this is terrible.

Surly and unfriendly receptionists. On my Aer Lingus prestige my wife and I were permitted entry but told my two young children would not be allowed in. Never experienced that in a Gold Circle. So we sat outside and went in to get refreshments. They then watched us and it felt like we were being "watched" the entire time. Not even a great lounge. Very budget.

The Oasis lounge seems to be shared amongst all the users of T4 at JFK. I didn't see any other lounges. Because of that lack of competition it seems that the staff are just not bothered. The "welcome" is perfunctory at best and at worst is really an entitlement check after whether the staff lose interest in the passenger. Signage is poor no times/distances to various gates no advertising other facilities to passengers. Trying to plug in an iPhone charger was tricky as the first 2 sockets I found were both broken exposing the innards of the socket wiring. Seating in the quiet area was not very comfortable. All in all I wouldn't be rushing back.

Showers toilets decent range of snacks and drinks together with newspapers and mags. It is bright and airy and has a quite zone.