The World Airline Awards began in 1999, when Skytrax launched its first global, airline passenger satisfaction survey. The focus is to deliver a passenger survey and airline awards process that is independent, impartial and global, and this ethos remains essential to all aspects in the present day. The survey and awards process is funded by Skytrax, and is not a profit-generating operation.
The World Airport Awards began in 1999, when Skytrax launched its first global, airport customer satisfaction survey. Skytrax World Airport Awards are coveted Quality accolades for the world airport industry. Travellers from across the globe take part each year in the world’s largest airport customer satisfaction survey to decide the award winners. The World Airport Awards are a global benchmark of airport excellence.