Zurich Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 206 reviews
5/10
4 star Skytrax Rating
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10/10

Zurich Airport customer review

(Ireland)

Flying from Dublin to Florence via Zurich 29/10/13. Very impressed. An easy connection. Don't need much connection time as long as planes are on time. Passport control easy. Big busy but quiet airport. Very clean and well maintained. Plenty of shops and other ways of amusing yourself. Would recommend for connecting flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Zurich Airport customer review

(Switzerland)

Nice airport rather long walking distances compared to its size though. Staff is friendly with average English skills (some will continue to reply back in Swiss German even though you reply back in English). The airport is very clean and of course very expensive too. Using this airport as a base ends up being rather annoying since fares are usually much higher compared to the corresponding reverse trip. Very good connections to Zurich city with all kinds of transport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Zurich Airport customer review

(Italy)

I always try fly Swiss from Italy connecting in Zurich because of several reasons: Airport is clean not too big not too small all services available. Smoking area nice. Helpful staff (a bit cold in habit but helpful). Nice Swiss/star alliance lounges and very fast connections.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Zurich Airport customer review

(Malaysia)

Very efficient close to zero-waiting time airport (immigration baggage). The free Internet concept does not exist at this airport and is the only disadvantage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Zurich Airport customer review

(Poland)

Very well sign-posted you can't get lost. Spacious clean and well ventilated. Plenty of place to seat and relax all the facilities you might expect at a class airport are there. Well ventilated large and clean smoking zones close at hand in all terminals they are many not just one as in many airports. Simply perfect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Zurich Airport customer review

(Switzerland)

Having been flying through ZRH for 10 years. The new security is excellent. I never queue. Walking distances are more than ok. (Try Shengen to Non-Shengen in VIE). For me this is a most convenient airport given its size and connections offered. I really would like to see some of this convenience at other airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Zurich Airport customer review

(Switzerland)

Compared to any other airport Zurich is efficient and despite all the UK Pax comments it is very easy to transfer between terminals. You can hardly find an airport the same size in Europe where you can spend time in a state-of-the-art environment and find boutiques like Hermes Gucci Swiss Watches etc so close to each other. After the introduction of the central security check-point and the central location of the airside centre walking to A or B/D terminal is a breeze and never takes more than 5 min. Transferring to E is easy as well. Take the escalator and board the tube train. Within 4 mins you will reach terminal E and from there of course you need to walk 5-10 min since Zurich is no provincial airport. Staff at security check are always friendly and helpfu. Comments about non priority lanes are just false. There are clearly marked business (blue) first (red) and economy (green) lanes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Zurich Airport customer review

(Spain)

A very efficient clean and user friendly airport. I use the airport a few times a year for Schengen Flights. The connection to the public transportation is very good. In less than 30 minutes from the train station Zürich HB to the Gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Zurich Airport customer review

(Germany)

A very efficient clean and user friendly airport. I use the airport a few times a year for Schengen Flights. The connection to the public transportation is very good. In less than 30 minutes from the train station Zürich HB to the Gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Zurich Airport customer review

(Malaysia)

ZRH is really an airport in its own class. Complete separation of check-in and arrival building from the airport shopping centre and central train station provides a fresh view of how an airport should be designed. Passport clearance was fast signages were clear and they even had kids playing room as part of family services. Typical Swiss efficiency and high quality offerings so there wasn't a reason to complain about price. Forget other airports this is the only true competition to Changi Airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes