Zurich Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 154 reviews
6/10
4 star Skytrax Rating
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5/10

Zurich Airport customer review

(Australia)

Good airport clean good facilities friendly staff. Travelled from Helsinki to Zurich. Helsinki a nightmare they should learn from Zurich.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Zurich Airport customer review

(Switzerland)

ZRH is quite good when leaving from Terminal A but the pits when leaving from Terminal B. I recently flew to Manchester and left from and returned to Terminal B. If my memory serves me correctly the chaotic boarding of the bus at the gate took about an hour. We had yet another treat in store for the return as the remote stand was only just in ZRH! Moreover the bus was late and again chaos at the terminal as connecting pax had to clear customs before sprinting to Terminal A only to be met with more security queues. Outbound flight was about 30 minutes late inbound was even more. Both delays were due directly to the outdated badly-organised cramped and obsolete Terminal B. As if to add insult to injury the SWISS Business Lounge in Terminal B is quite frankly a joke.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Zurich Airport customer review

(Poland)

ZRH is ok if you fly with Star Alliance carrier and use gate A or E. Last time I was flying with MALEV from gate B and hope never to do it again. After 45 minutes of standing in the queue to an exceptionally understaffed security check I forgot all the positive feelings about this clean and easily accessible airport I almost missed my flight. Some passengers didn't have enough luck. Nobody seems to care about it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(Netherlands)

ZRH has a good foot traffic flow inside the airport. The train and taxis to ZRH are swift and safe. Bathrooms are clean and of sufficient quantity. The customs are efficient and honest.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(Sweden)

I decided to transfer here instead of at Heathrow on my way to the US and it turned out to be an excellent choice. Having travelled to and from Zurich many times this was the first time I transfered to an intercontinental flight. It was a real pleasure and I recommend Zurich whole-heartedly!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(United Kingdom)

Very good airport. The cows mooing on the train can be annoying at 0600. No negative points.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(France)

Zurich is a bright and very clean airport. Connections by train to/from all Swiss cities are practical and frequent. Self-service check-in machines are easy to use and offer no less than 15 languages! Flying on a Saturday evening the airport was rather empty so that security check was fast. Toilets are spotless. On the downside the B boarding area is a bit far away and has a low-cost look compared to the rest of the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(Switzerland)

Efficiency cleanliness luxury. It is not a huge airport but not that small - but you do not have to walk for ages to get to the different places inside. Queues are absent (at check-in and security check) : it is not necessary to be there a long time before the flight to make sure to take it. But even if you arrive too early there is a big amount of shops and restaurants.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(United Kingdom)

Chose Swiss for a flight from London to Stuttgart and back. That worked and so did Zurich Airport. Being fairly small the walking was not too much and everything was clean efficient friendly and worked very well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(Switzerland)

For Richard Johnson's comment you should be aware that wherever currencies other than Swiss Francs are displayed they are as a guide whether you are in a restaurant shop bar or hotel in Switzerland. The alternative is having to change the price tags every day with exchange rate fluctuations. The other currency prices are there as a rough comparison after all I am not sure how unreasonable it would be to anyone to expect to pay in Swiss Francs in Switzerland £ Sterling in the UK or US$ in the US?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no