Zurich Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 151 reviews
6/10
4 star Skytrax Rating
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4/10

Zurich Airport customer review

(Spain)

Transitted twice through Zurich in the last month and overall very good experiences. The airport is well designed and clearly signed with lots of information screens. Only glitch a long wait at the understaffed security check on my return journey.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Zurich Airport customer review

(Germany)

In transit through ZRH a few days ago with (late) arrival by LX at 2215 and an onward flight by LX at 2240. Incoming flight directed to a remote bay so a totally unwelcome bus journey got thrown in. Security at Terminal A the pits - obviously unhappy to have to work late at night. My bag which had passed security at MAN without a problem was put aside and left unattended for at least five minutes (as one of the two security staff casually clocked out leaving a single officer behind whose customer relations skills were basic to put it politely). My bag was then reluctantly hand-searched almost trying to make a point of having my flight wait. It could be a perfect transit airport but the facilities (air bridges) are not used to its advantage and security seems to be heavily influenced by the TSA approach to pax.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Zurich Airport customer review

(United Kingdom)

We used the 'day rooms' overnight. As my wife is claustrophobic we booked the triple room - the doubles having no windows. However clean quiet and comfortable towels and toiletries provided with an early morning call for our onward journey. Showers and toilets equally clean and usable. Be aware however that the transfer desks do not open until 6am which is very unnerving when your flight is shown as 'boarding' and due to leave on schedule at 6.20am! Apparently our anxiety was unnecessary as having transferred our luggage already they were unlikely to leave without us!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Zurich Airport customer review

(Switzerland)

Transiting via Zurich used to be great. Thanks to Terminal E the whole process is a mess. If you have to transfer from terminals A/B to terminal E be ready for pushing and shoving to enter the shuttle. This is just what you don't want after having a long distance flight Also the passport control leaving or arriving is very long and badly organised. Transfering between terminals can take easily 45 mins. I can't understand how the Swiss who are generally so efficient have made such a badly conceived new terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Zurich Airport customer review

(Switzerland)

Zurich Airport was one of the world's best until Terminal E was built. The procedure to get to the gates now takes 30 minutes longer often including the experience of getting squeezed between other passengers on the terminal access train. Terminal E has terrible acoustics (what is announced on the loud-speakers is often incomprehensible). The men's toilets are located a floor above the waiting area; luggage must be carried up and down stairs. Architecturally this terminal is a disaster. It definitely does not justify the extremely high airport fees (which were massively increased at the time of the opening of Terminal E).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Zurich Airport customer review

(Switzerland)

ZRH is a practical airport but not as good as SIN HKG or KUL. It is easy to navigate transportation to and from the airport is good and shopping choices are not bad either. Once airside there are some nice choices but beware that Zurich is an expensive airport. The SWISS lounges are ok but nothing to write home about. Staff is ok but usually not overly friendly. Security is a hit and miss as sometimes the queues are horrendous and at other times the queues are non-existent. Staff is usually not too friendly but that's rather common throughout the world. To sum it up - efficient quick and functional.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Zurich Airport customer review

(United States)

ZRH is an excellent airport with clear signage and a good selection of shops and restaurants although the latter can be quite expensive. The gate areas are clearly marked and provide sufficient seating opportunities. Staff are quite friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(Australia)

Good airport clean good facilities friendly staff. Travelled from Helsinki to Zurich. Helsinki a nightmare they should learn from Zurich.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Zurich Airport customer review

(Switzerland)

ZRH is quite good when leaving from Terminal A but the pits when leaving from Terminal B. I recently flew to Manchester and left from and returned to Terminal B. If my memory serves me correctly the chaotic boarding of the bus at the gate took about an hour. We had yet another treat in store for the return as the remote stand was only just in ZRH! Moreover the bus was late and again chaos at the terminal as connecting pax had to clear customs before sprinting to Terminal A only to be met with more security queues. Outbound flight was about 30 minutes late inbound was even more. Both delays were due directly to the outdated badly-organised cramped and obsolete Terminal B. As if to add insult to injury the SWISS Business Lounge in Terminal B is quite frankly a joke.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Zurich Airport customer review

(Poland)

ZRH is ok if you fly with Star Alliance carrier and use gate A or E. Last time I was flying with MALEV from gate B and hope never to do it again. After 45 minutes of standing in the queue to an exceptionally understaffed security check I forgot all the positive feelings about this clean and easily accessible airport I almost missed my flight. Some passengers didn't have enough luck. Nobody seems to care about it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no