Zurich Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 139 reviews
6/10
4 star Skytrax Rating
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5/10

Zurich Airport customer review

(United Kingdom)

Very good airport. The cows mooing on the train can be annoying at 0600. No negative points.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(France)

Zurich is a bright and very clean airport. Connections by train to/from all Swiss cities are practical and frequent. Self-service check-in machines are easy to use and offer no less than 15 languages! Flying on a Saturday evening the airport was rather empty so that security check was fast. Toilets are spotless. On the downside the B boarding area is a bit far away and has a low-cost look compared to the rest of the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(Switzerland)

Efficiency cleanliness luxury. It is not a huge airport but not that small - but you do not have to walk for ages to get to the different places inside. Queues are absent (at check-in and security check) : it is not necessary to be there a long time before the flight to make sure to take it. But even if you arrive too early there is a big amount of shops and restaurants.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(United Kingdom)

Chose Swiss for a flight from London to Stuttgart and back. That worked and so did Zurich Airport. Being fairly small the walking was not too much and everything was clean efficient friendly and worked very well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(Switzerland)

For Richard Johnson's comment you should be aware that wherever currencies other than Swiss Francs are displayed they are as a guide whether you are in a restaurant shop bar or hotel in Switzerland. The alternative is having to change the price tags every day with exchange rate fluctuations. The other currency prices are there as a rough comparison after all I am not sure how unreasonable it would be to anyone to expect to pay in Swiss Francs in Switzerland £ Sterling in the UK or US$ in the US?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Zurich Airport customer review

(United States)

Be aware when shopping at the Zurich Airport Duty Free Shop! The price tags of items at Zurich Airport Duty Free Shop are marked below the actual price you will pay at the cashier. I wonder if anyone regulates those shops since a lot of people end up paying surprisingly more (up to 40% ) than the advertised price. Next time you are there making a purchase pay attention to the price you are charged and you will see. If one complains about it the employee just shows you a sign stating that only the CHF prices are valid. Like I am supposed to read every little disclaimer when doing some quick shopping before boarding my flight? So why post the prices also in Euro and Pounds then? Since those are the price tags in question the ones marked way lower than what you will pay. Is it a gimmick to lure shoppers to load up their basket? That is one answer I would like to know myself.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(United Kingdom)

Excellent. Quiet efficient clean well-equipped. Everything works. Lots of shops etc but not in your face (MAN take note). Non-Schengen side a bit more basic.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(Poland)

The airport is an excellent gateway to Switzerland and one of the best transfer airports in Europe. Great access by all means of transport nice and helpful staff clean interior. However one big drawback: the time-consuming (up to 20 minutes!) security check is always the last step before the boarding even for passengers in transit. That means there is no option for stressless duty-free shopping or relax in the lounge. Once you pass through the security check you will probably have much free time waiting in one of the gate areas but the facilities there are restricted to one expensive bar or coffee shop. I hope they will rearrange it one day.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Zurich Airport customer review

(United Kingdom)

Now Switzerland is in Schengen the transfer through Zurich is not so easy for those of us in non-Schengen countries. You tend to get stuffed into the B terminal (all bus gates) which has minimal facilities beyond security. You also dont get to use the nice Swiss lounge in the main terminal - although the B gate lounge is spacious and usually quiet it is the wrong side of security and the queues can be very long. The intercontinental gates are a train ride away and again you can be stuck in a queue for security at busy times. There is a lot of building work going on so I hope they will sort out the problems as Zurich was my favourite airport in Europe to transit through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(United Kingdom)

No queues passport officer said good morning. The staff at the gate smiled and wished me a pleasant trip. When the display said 'boarding' the flight actually was boarding. The toilets were spotless. The public transport links were spacious and uncrowded.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no