Zurich Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 151 reviews
6/10
4 star Skytrax Rating
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5/10

Zurich Airport customer review

(United Kingdom)

The transit at Zurich airport is a nightmare we had 50 minutes to transfer to E gates. First the train connecting the terminals all coaches cannot be accessed as the platform is divided and half the train stops on the other side. On arrival at E gates the security queue was long and slow there was NO priority lane for business/First class passengers no one to help you through. We would have nearly missed our flight made it with 2 minutes to spare. Overall experience not conducive to good health.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Zurich Airport customer review

(Switzerland)

I'm flying roughly 40 flights from ZRH. I agree with one of the previous posters stating that ZRH used to be convenient until E gates opened. I had hoped the new centralized security control would lead to an improvement. The improvement is to put it nicely rather marginal. The main issue are still waiting times a security control (including priority lanes) immigration and for the Heidi train to/from E gates. Despite some advantages such as cleanliness ZRH can't compete with - say - AMS CPH MAD MUC VIE - just to mention a few in its league.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(United States)

Too big for its own good takes far too long to get from one gate to another for connections. Major hub in a city with a night ban is always a problem no free wi-fi and far too many duty-free hawkers and not enough convenience kiosks.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Zurich Airport customer review

(South Africa)

JNB-ZRH-SOF return. Very clean and well-organised airport. Transfer is a dream. Immigration and security are efficiently done and relatively quick. I found airport staff quite friendly and helpful. Signage is good and transfer between the two terminals is quick with the underground train. There are lots of duty free shops but be aware that pretty much all are high-end designer brands and quite expensive. Food and everything else is generally very expensive (you are in Switzerland after all).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Zurich Airport customer review

(China)

Nice Airport to start and end a journey but not good for transit. Flying SIN-ZRH-FRA arrived with Swiss in the morning with a delay and needed to run to get the connection to FRA. Not a nice treatment for First Class passengers after a long haul flight why couldn't there be a car pick up for priority pax like at the beginning of the journey? Unfortunately an hour later I was in FRA but my luggage was still in Zurich but they could manage to get it to my home 1 day later.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Zurich Airport customer review

(Switzerland)

In general a good airport but if you have a flight leaving to i.e. London on Swiss you have to use those shabby and dingy old B gates until the new terminal is done and you have to be bussed to the gate which is annoying. I don't understand why Swiss cannot use the E gates until the new terminal is open. Also check-in staff are usually not friendly and can be a bit snotty regardless what airline and class you fly. As they are now also changing the security checks in the E terminal you have to walk a long detour to pass security. It's still a good airport but you can also see that they are expanding and are no longer that small and efficient airport of the past.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(Belgium)

I was on a return BRU-ZRH-YUL a few weeks ago and it was my first time in ZRH. I found the airport well-designed and the subway ride between gates A and gates E was pleasant and certainly original. The gates were roomy and despite the airport being extremely crowded as it was summer vacation I found the experience more than ok. I prefer a connection in ZRH to a connection in CDG or LHR. So far I have flown to many airports in both Europe and North America and I found ZRH one of the most user-friendly along with BRU.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Zurich Airport customer review

(Australia)

My daughter and I flew out from Terminal E. It took us well over 1hr from arriving at the Internet check-in area to reaching our gate and we certainly did not waste any time. The distance that needs to be covered to arrive at the E gates is ridiculous - up and down escalators many times long walks a train then more walking and more escalators. There was a huge queue at the passport check point with only 2 officers on duty at the time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(Finland)

Connection flight at Zurich airport on route SIN-ZRH-HEL. A pleasant experience a modern new terminal with good services though price level was very high. The personnel was exceptionally friendly from the security to the gate services.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Zurich Airport customer review

(France)

Efficient and pleasant transit through ZRH. Clear signs quick security checks friendly staff. Toilets spotlessly clean. On the downside the A boarding area is very warm and has limited seating facilities. Food prices rather high as elsewhere in Switzerland.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no