| I selected Swissair for RT travel to South Africa thinking Swiss = efficiency. Wrong, Swiss = cheap. Had 10.5 hour lay over at Zurich Airport on my way to South Africa and 3.5 hour lay over on my way back to home. Here is what I experienced. While the airport itself was clean, it appeared to be mostly because there weren't anything in place for the travelers. In comparison, Johannesburg had a lot of stuff for the travelers. My assessment is that while Swissair and Zurich airport make profit by marketing "frugality & efficiency" (= cheap- & busy-ness) by providing as little to the travelers as possible (even restrooms were difficult to access). Johannesburg makes profit by providing as much as possible to the travelers. Also, while airport and security staff at Johannesburg were friendly and professional the ones at Zurich were terse, rude, and comical (perhaps that's their way of being professional). They were cheap on words, facial expressions, and explanations. Many of them swarmed around chattering to themselves, so I had the impression that they are socialized people. Whatever the issues, I found both airport and security staff at Zurich to be comical. Some examples, a male airport staff told I can get a limited free wifi code scanning my boarding pass at the Internet cafe, but there was no such scanner. I then asked a female staff and was summarily told "use your SMS card to get internet". An "aha" moment, Swiss frugality = don't provide any services for free. A female security staff got irritated with me because I did not see the "signs for Terminal E that's all over the airport". I told her with a big smile that I must've missed every one of them. A male security staff almost made a teenager (sounded to be from North America) almost cry because he proceeded to use his tiny Swiss Army knife to cut through a beautiful gift box. I guess to see if it contained liquids. She pleaded with him to stop and offered to show him her receipt from the duty free shop. He hesitated a while then gave back the gift box, now plastic wrapper sliced open. He did look at the very long receipt, but I don't think he knew which item it was. All in all, Zurich terminal was like shopping at Target (minus friendly smiles). You're getting fleeced. Johannesburg terminal was like shopping at Super-Walmart. Somethings not entirely right with all the made in China, but the prices are right. I won't review Swissair service as that would be redundant. Just think Zurich terminal, except a crammed flying can with same mannerisms and bad food. Oh, the tiny entertainment screen was not working properly, and the flight attendant knew. I hear KLM/Amsterdam, BA/Heathrow, Emirate/Dubai and Qatar/Doha are good.