Zakynthos Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 26 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Zakynthos Airport customer review

Airport re-vamp finished no waiting outside and we were through in no time (even a helpful lady there just to help with queries) Toilets were fine and lots of seating area. Must admit we were the only flight leaving at that hour but it was one of the best Airport experiences I have had. (Warning - quite a number of people had to pay for overweight luggage so don't bring too many bottles home!) Duty free was a bit pricey but spacious!
no
2/10

Zakynthos Airport customer review

On arrival this airport seems to operate fairly well with quick passport control and a reasonably quick delivery of baggage - although there must be problems if more than two flights arrive together (as often happens on ThuRsdays and Sundays) as there are only two carousels. Departures is a different story - for a new terminal no opportunity has been taken to improve the check in system. You arrive in a large check in hall so no waiting outside but check in desks and baggage screening in crammed at the right hand side. Scanners for checked luggage are so close to the desks that there is only room for about six people in each line. There is easily enough room for these to be placed well back from the desks. Tour Op. reps. are left to control numbers going through. Without them it would be chaos. Security is a joke - the scanner operative spend to much time trying to get people into the right line he never seemed to check any bags going through. The same at passport control where one policeman was checking passports then going round to check the hand baggage and body scanners - by the time he got there most people and bags had gone through. The main lounge is a fair size but there is very little seating. My flight was the only departure when I was here so was not a big problem but again chaos if more than one flight. The snack bar can only be described as a rip-off! Duty Free is adequate with the normal holiday airport items for sale not always as cheap as in resort. Free for all through the gates - they had to do two headcounts on the aircraft because people had walked through without giving up boarding passes.
no
2/10

Zakynthos Airport customer review

Poor airport far too small for the volume of tourists that visit the island. We had to queue outside in the baking sun in what can only be described as canopied bus shelters because the terminal is not big enough to fit people in. Security was quite poor and check in was very old fashioned the place needs updated. When i was there they only had 1 small duty free shop and 1 cafe/food outlet which was horrible and expensive. The only had around 3 gates which were just doors out onto the runway. Its not very smart needs to be bigger needs modernising and i would hate to be delayed there. Nice island shame about the airport.
no
2/10

Zakynthos Airport customer review

Still issues regarding the amount of time and standing around when departing. The tannoy system is poor cafe is very expensive. Its a shame that when you leave the Island after a great holiday the last impression is of aN airport that is not really equipped to handle the volume of passengers in a user friendly way.
no
1/10

Zakynthos Airport customer review

New Terminal feels good until they use the tannoy system. I am hard of hearing and it gives me a blast every time they use it and you cant understand anything thats said on the system even in English. After three messages everyone starts to gringe as soon as you here ding dong. This has been like it now for weeks - even staff cant stand it so why is nothing done about it
no
1/10

Zakynthos Airport customer review

As stated previously the new airport used for arrivals is ok hopefully this will soon be used for departures too! The old airport used for departures is a horror story. Why oh why do they have so many flights so close together and always on a Thurs. It's true that you stand outside for hours and once inside there is nowhere to sit only the dirty floor amongst lots of bodies. Take sandwiches/rolls/crisps as the snack shop is extremely expensive. Also take plenty of drinks. There is however air conditioning once inside this has only been installed for the last couple of years! It's such a shame that the airport lets Zakynthos down as it is such a beautiful island.
no
1/10

Zakynthos Airport customer review

When arriving luggage on the wrong belt. Departure: Long queues (you have to line up already on the place before the building) manual check-in procedures (they use paper cards and stickers) the guy screening the luggage didn't even look on the screen! Airside no waiting space for many hundred people. One kiosk/buffet horrible prices - 2 coffee 2 sandwiches = 17 Euros. Chaos when boarding as 2 flights per gate (which is a glass door) the screen showed a third flight number and destination). Although Zakynthos is a beautiful island the airport is a big catastrophe.
no
3/10

Zakynthos Airport customer review

Just come back from an out of season visit to Zante and pleased to say the new airport is nearly finished and should be up and running come the first tourist plane to land in May 2008. From what I could see (as it was boarded up) departures will now be in the same building as arrivals it is fairly large with at least 15 kiosks which means more shops more car hire hotel bookings & info etc. There certainly are more check in desks and baggage scanners. An end to an uncomfortable exit from the country is in sight!
no
1/10

Zakynthos Airport customer review

The airport is a joke. On arrival most of our luggage arrived on one conveyor and after waiting we looked over and the one missing case was going round the other belt. On the way home we were not expecting conditions you would expect in a 3rd world country - waiting outside under tents and only being allowed in a few at a time as there is only one scanner. Then to departures which has very few seats and most people had to either stand or sit on the very dirty floor. The toilets were no better. The roof has wires hanging loose and insulation is broken and hanging loose. I am giving this airport 1 star as this is the lowest but should be much lower.
no
1/10

Zakynthos Airport customer review

We waited in blistering heat for nearly 4 hours being herded around like cattle until we finally were rushed to our airplane. There was nowhere to sit except on the dusty ground (which we did) and never actually got to see the departure lounge at all. I'm sure things will improve when the new airport is finished and think its just a question of a tiny airport which was never intended for so many tourists. Having said all that it certainly would not stop us going to such a fabulous place again.
no
11 to 20 of 26 Reviews