Zakynthos Airport

✅ Trip Verified | Was booked in as requiring Disabled Assistance with processing through departures. Due to the Covid problems & paperwork required to depart the airport after our holiday. The company I booked and payed for (the Covid day 2 test), failed to give me a code for the Passenger Location form). I spent 3days of our holiday just trying to get this code. (Without this form we could not fly home). Finally just before pickup time I finally got this code and partially film 1 of two of the forms. I thought that's great & can finish the two at the airport. How wrong I was & got to the stage they were calling us on the speakers. I cannot thank the two young Special assistance girls at the desk. We managed to board the plane 10 mins before take off time. Had they not been so understanding and helpful we would not have flown home. Zante Airport, you have 2 brilliant workers on the Disabled Special Assistance.

Not Verified | Had assistance at airport on the whole this was ok. Was taken through cheack in then to duty free and on to gate through the last passport cheack to the gate area. Normally you are told to be back at the gate if you go shopping 40 mins before flight but when we went to go and get our duty free we were told we were not allowed back into airport so me and my party could not get anything. I told the assistant I wanted duty free but she took no notice and did not explain the situation to us.

✅ Trip Verified | Wow. We were amazed at the transformation of this airport in the space of 1 year since being taken over by a German company. Previous check in desks removed and brand new ones on a different wall, far more. Check in was seamless and plenty check in desks. A new security area which was quick and smooth, apart from the aggressive female member of staff shouting at passengers and rolling her eyes, brand new duty free area. Such an improvement. Heraklion airport in Crete could take some tips. We were stesssed thinking about our return journey but the airport has vastly improved. Arrival area is also spacious and easy. All toilets in the airport have been renewed.

This was the last time we put our foot on this airport. Of 20 toilets, there was one with door (but there was no paper, and did not lock + that there was feces on the wall) The airport is not made to handle the number of passengers is today. Does the fact that tour operators must make more demands, otherwise it is they who are losing customers in the end. Never more Zakynthos Airport.

I have never experienced anything like this before. Zakynthos airport is a dump. Far too many passengers for its capacity. Toilets dirty, no locks on doors, no hand dryers, not enough seats. You have to check in even though we already had done on line and had printed boarding passes in our hands. After a 40 minute wait for that we had our baggage labels put on and had to take our cases and join another queue to put them through a scanner. This had a bored girl "watching" the screen. Security quite quick but then a very small waiting area for all the flights with not enough seats and more dirty toilets. Duty free prices a joke, as were prices for food and drink. We couldn't wait to get on the plane and out of there.

Zakynthos is a grotty airport. The toilets are horrendouse with many not working and dirty. The whole place needs a make over, I don't think I've visited a worse airport. Duty free is a laugh, the perfume I wanted on the plane was £29 and they wanted €57 in the "tax free" shop - rip off.

Arriving from Gatwick at 10am was a bit of a nightmare lots of queues 3 flights arriving about 10 minutes apart. The baggage reclaim decided to stop working for a good 20 minutes and when it started again he conveyor belt was not going round but the luggage was still coming up cue everyone doing the airport's work to get the luggage round the conveyor belt. People were standing on top of the luggage belt to make sure the luggage could manually go round because otherwise the suitcases just jammed up. We asked several people for some help that worked at the airport only to get ignored. Our return to Gatwick was definitely easier though. We were checked in through security in no more than 30 minutes. Which left us plenty of time to relax in the spacious seating area. It's very open lots of windows and shops (slightly overpriced but what do you expect?) We boarded and flew home quickly!

Things have improved vastly since the new terminal opened and the new baggage claim is very good far faster than Edinburgh or Glasgow. Return journeys can be a bit of a pain but the new departure lounge is reasonably good. Airport staff we've found to be generally polite and helpful. Our tips for a happier return trip: Buy any food or drink in your resort. Don't be in a rush to go through security to the departure lounge - it's much nicer outside or in the check-in hall. If you smoke there is a smoking room in the departure lounge. Think about investing in a portable balance for weighing your baggage as if you are overweight it could cost you.

Been travelling to and from this airport for the past 4 years and it's generally a nice little place. Might help that we travel on a Monday - I am given to understand that other days can be busier. Luggage retrieval on arrival is usually fairly quick - certainly far quicker than at Manchester these days. Check-in on return leg is usually OK once you master the separate weighing of the hold luggage. Slightly concerned on return journey this year when I triggered the metal detector at security and was simply waved through - certainly not an experience I have had in any other airport in these troubled times. The departure lounge is OK - duty free shop and snack bar. Prices are pretty much as you would expect airside. Seating areas/loos etc usually clean. Never had a delay on return so never spent much time there - an extended stay might be tricky. All in all a decent experience.

An airport I have travelled from and to for over 15 years with little to no improvement. On the way out from Manchester the staff were excellent. Coming back via Zakynthos we arrived at the airport to be told to make three separate queues - for two open desks! The British holiday staff directed people to the desks. We couldn't believe it when people were made to weigh not only their hold luggage but hand luggage and then their coats! How can you make people weigh their coats? They were doing their best to catch people out on the weight. My suitcase was very light (I am a small woman and simply cannot manage 20kgs) and yet I was told mine weighed 21kgs despite it being 15 on the way out and my having jettisoned a lot of stuff. My mother's was 20.7kgs but they demanded that we pay £20 for being 2 kilos over - how is 1.7kgs two kilos! - and when our hand luggage was under. I refused and said I wanted to argue the point/transfer the load but the check-in agent insisted we go over to the desk to pay. I was furious but managed to get hold of some British reps who let us transfer the luggage between hand baggage and who argued with the check-in staff for us. Security was quick and the hellish cramped waiting area the same as always. The prices are a joke - EUR3 for a bottle of water and EUR4.50 for a very sad-looking sausage roll. Buy drinks in bulk from the duty-free shop instead of the snack counter. Just an awful place and the only part I dislike about travelling to this beautiful island.