Zagreb Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 42 reviews
5/10
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Zagreb Airport customer review

Zagreb a treat. It’s a small cosy airport that does invite queues but deals with them quickly. International departures are fast and efficient. The departure hall is big enough to allow non smokers to laze at the other end away from the snack bar. Agree poor quality and almost no choice of food once in International departures. Only problem is that too many international flights leave within a few minutes of each other so there is temporary congestion. Customs passport and lost luggage staff superb.
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Zagreb Airport customer review

Airport is located some 20 km from the city center and there are good road connections to the airport. There are no rail connections. Bus connections are quite frequent and there is always bus connection with your flight (at least when flying Croatia Airlines - Croatian national carrier). Bus price is app. 35$. At the entrance to the airport there is policeman standing and controlling the traffic which is something I'm not used to. Short car park is charged at app. 1 $ per hour (March 2003). Airport itself serves domestic and international flights. It's not a big airport so do not expect a lot. There are few check-in desks. Politeness of staff depends on the people working but normally they are quite OK. Never have experienced rudeness. Airport interior reflects the period in which it was built. Some renovations were done but it's far from modern. When flying on domestic routes there is only one small waiting room which is not separated from the rest of the airport. After passing security control gates are next thing. No any shop no nothing. Directly to the gates. Passengers are always transported to the planes by busses. International departures are not much better. There is duty free whose variety of products can't be compared to other western or even central European. There is restaurant on the airport with rather expensive and quite non edible food. There is one carousel for domestic arrivals which is once again not separated from the hall for non- passengers. The room can be full of smoke as there is one bar near to it and smoking is allowed. International arrivals are catastrophic (or at least they were when flying there). Passport control officers are in small "cabins" and their attitude is one saying "What the hell do you do here?". Really rude (an this isn't just one of the officer all of them are like that). No smile no nothing. Decor is even more disastrous. Reminds me on communism era. There are lots of car rental offices on the airport won't comment decor of those ("great" chairs in from of each one from before the WWII). To conclude: the airport itself is much worse than most of other central European ones. It is okay if you are flying Croatia Airlines as the staff there are really polite and willing to help. I have to say that if I would have choice to chose Zagreb or another airport I would chose another one.
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