Wellington Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 37 reviews
5/10
No Skytrax Rating
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1/10

"only one milk sachets allowed"

(Australia)

Not Verified | Very rude airport security staff as they allowed only one 200ml milk sachet for my 2 year old toddler. They said only one milk sachets allowed for 3 hour duration. Who are they to decide how much food should a baby drink. I had an additional 3 more 200 ml sachets. Both Sydney airport and Wellington airport as per the formal guidelines allow unlimited food for the baby. Literally the worst baby friendly airport I have seen. What if the flight is delayed before take off or before landing. Nobody wants a crying baby on the plane for sure. While the same quantity of milk was allowed inside new Zealand while returning back to Australia they asked to throw the milk out.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Signs 12345
Airport Staff 12345
no
10/10

"extremely helpful and professional"

(United Kingdom)

Not Verified | Checked in this morning lady on the customer service floor was extremely helpful and professional couldn't do enough for us.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

“Inadequate seating, poor facilities”

(Australia)

Not Verified | What a terrible “International” airport. Disgusting. You should warn passengers before they go through security and go and spend two hours sitting in the international airport from the domestic. Nothing to do! Nothing to eat. One small cafe, one subway with one person working and serving at the same time and broken fridge and no cold drinks. Inadequate seating, poor facilities and lay out. Absolutely the worst airport I have been to.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

“a poor response from staff”

(New Zealand)

Not Verified | A disappointing review from the one (Blue Lady) food stall I used. Overheated milk, tough food, and a poor response from staff who seemed focused on themselves their music rather than their customers. The big screen update was slow (had to check with the airline gate, whose response was timely). Airline security staff (numerous members) gave a poor impression of their professionalism when on a break.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
2/10

"totally unacceptable"

(Australia)

Trip Verified | Plane arrival NZ 254 2.45PM. Time cleared customs and immigration 5.00pm. Over 2hrs. Enough said, totally unacceptable. The flow on effects multiplied, pick up, transfers, hire cars. Thanks Wellington, really smashed our family of 6 day. Useless WIFI to fix above.
Experience At AirportArrival Only
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"they had one security line working"

(New Zealand)

Not Verified | I was flying home to Queenstown on 14/1/23 for a 8.30am and was lining up at security with Christchurch and Auckland flights they had one security line working. Christchurch flight was first and people were panicking as they were calling out the final calls. There was a man on security checking people and screaming at the customers, I’m 50 years old and have never in my life experienced a rude aggressive man like this before, my 11 year son has autism and he yelled at him to get through the screen, my husband had to tell the man to calm down as my son cried, I honestly don’t know why nobody on the security said anything to him. A Chinese family in front of us were screamed at as well. I totally understand the short staff issues but please have a nicer friendly people in security as this is part of New Zealand.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Totally inadequate capacity"

(New Zealand)

Trip Verified | Ridiculous. It took 30 mins to get through security. Totally inadequate capacity. I was already in the queue when the first boarding call was made. Twenty minutes later I was still miles from the security inspection area when the final boarding call was made. What a joke.
Experience At AirportDeparture Only
Date VisitMarch 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"not enough facilities"

(New Zealand)

Trip Verified | For a capital city a very small airport, not enough facilities and few options for eating. Big thing I think you need here are portable device chargers I couldn't find one. Christchurch has them at every table everywhere, not just Christchurch but most airports.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"sound system is extremely variable"

(New Zealand)

Trip Verified | I just want to bring to management's attention to the fact the sound system for flight announcements is extremely variable. I was in the seats directly in front of gates 18 and 19 and the announcements were barely audible. Neither male nor female voices could be heard clearly and I do not have a hearing impairment! The best announcement all afternoon was for Sounds Air and second was the cancellation of an Air NZ flight to Auckland which I heard in the toilets.
Experience At AirportDeparture Only
Date VisitNovember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"staff were slow and unmotivated"

(Australia)

Trip Verified | The Arrivals terminal of Wellington Airport is unbelievably sad. Only two A320 planes had landed, and the Arrivals terminal was at full capacity! Critical mass! The queue to get through Declarations was snaking around the only luggage carousel in the whole terminal. People were climbing over each other. It took 1.5hrs to get through this airport. The staff were slow and unmotivated. It is such a sad little place. To reach critical mass with only two planes in Arrivals is an embarrassment to New Zealand.
Experience At AirportArrival Only
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1 to 10 of 37 Reviews