I fly through to and from Europe every month and have only once had any problem. Could the facilities be more elegant? Perhaps but the fact is that most people want to get in and out as quickly as possible and in my opinion IAD meets that challenge especially given the newly renovated customs halls. Last Wednesday I landed at 15.05; I got on the mobile lounge quickly moved through customs collected my bags picked up my rental car and was at my hotel by 16.30. Flying back out the next day I was through check-in and TSA and at my gate in less than thirty minutes. One simply cannot complain about that. These are not one-off experiences but rather the norm. Even at Thanksgiving and Christmas I found the experience of transiting IAD to be quick and painless. I have found staffing to be adequate to meet most needs but occasionally issues arise that create challenges and to their credit the ground staff try to do their best and usually do so with good humor (there are of course the occasional grouches but they are to be found everywhere). In sum this airport gets more stick than it deserves.