Washington Dulles Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 183 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Washington Dulles Airport customer review

Overall Dulles seemed a pleasant enough airport to spend several hours waiting for connecting flights. The worst experience at Dulles was waiting in the overcrowded terminal for a connecting flight to Syracuse. There were too many flights leaving at similar times such that the seats were completely full with people standing and sitting on the floor crowding the walkways. Meanwhile many of the flights must have been overbooked as the desk people were frequently asking for people to offer to take later flights. The environment was so noisy and crowded that I ended up waiting in another terminal waiting until just before my flight's departure to head back to the area.
no
1/10

Washington Dulles Airport customer review

The worst of the worst. When arriving internationally from Vienna first you're greeted by a long walk to the "mobile lounges" and their unfriendly and rude operators next off to the impossibly drab and super-slow immigration not to mention the weirdo baggage reclaim which seems like from a bad movie. We had to catch a connecting flight and scheduled 3 hours for it. Plan to have at least 5 hours time. It's so ridiculous I can't even describe it. Here in Vienna a busy international airport with tons of connections to eastern europe the process of immigration (for non-Austrians or non-EU citizens) baggage claim and customs and hopping in a cab takes about 15 minutes. Avoid Dulles at all costs.
no
3/10

Washington Dulles Airport customer review

I've flown through IAD hundreds of times. The best you can say about the airport is that it is "in transition" (interminably). We're stuck with the "mobile lounges" until the train system is completed at some point in 2009. Immigration and customs facilities will probably remain inadequate although relocating transfer facilities to the midfield terminal will probably improve matters. Restaurants seating and other passenger amenities will probably remain inadequate until the "temporary" (for the last 20 years) Concourses C and D are replaced by a permanent building. There are some improvements: 1) Most airlines allow online check-in and/or use kiosks at IAD. These can greatly reduce waiting time for check-in and lines are much shorter since these facilities became available. 2) Security facilities have been improved. Look for them not just on the main level but also on the lower level. The lower level security facilities are available for "expert" travelers (travelers who have no children or special needs passengers in tow and who are familiar with the routine) and for those travelers who participate in the Clear Channel pre- screening program. There are some better restaurants and cafes available. Most notable is probably Vino Volo a wine bar and cafe located adjacent to Gate C3. One trick to use if you are transferring between Concourse B and either Concourses C or D is the mobile lounge connector that goes from Concoure A to C. Rather than going to the main terminal walk to the connector to Concourse A and pick up the mobile lounge to Concourse C. Lounges run every five minutes and the transfer takes only a couple of minutes once underway. There's a certain irony about all the walking at Dulles. When the airport was built the concept behind mobile lounges was that passengers should not have to walk long distances to their planes. The longest walk a passenger could expect was 400 feet from entrance into the terminal to the lounge dock. That was fine in the days when 24 gates could serve the entire airport but woefully inadequate for mass transit. Now a passenger parking at Garage 1 and embarking from Concourse B can expect to walk at least half a mile from car to plane. Dulles does have some redeeming values. One is that its huge operations area for planes means that ground traffic delays are seldom extensive. Another is that as bad as things may have been they are improving and likely to improve further.
no