Washington Dulles Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 195 reviews
3/10
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1/10

Washington Dulles Airport customer review

(United States)

I had the misfortune of having to fly into Dulles on a return trip from Copenhagen. Customs is a complete embarrassment. The customs agent would not allow US citizens to use the escalator even those with handicaps. It took 90 mins to get through customs. They didn't care about connecting flights were rude and treated us like cattle. What a shame that this may be the first experience visitors to our country experience. Security was no better. It took forever. They ruined my Kindle. It didn't work after being scanned. The airport is dingy in need of a good cleaning. excessive walking to the gates with no apparent alternative transportation. It is an extremely difficult airport for anyone with special needs. I will avoid Dulles if at all possible in the future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Washington Dulles Airport customer review

(United Kingdom)

It's the queuing that lets the whole thing fall on its face. I think Fast Track for premium pax is as essential entering as it is leaving the country.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Washington Dulles Airport customer review

(United States)

The first time I flew into Dulles it was outstanding coming from Heathrow on British Airways. For some reason coming from Frankfurt on Lufthansa was a completely different story. Just getting to baggage claim took about 20-30 minutes then after reclaiming our bags we had to hand them to this guy who basically snatched the bag and slammed it onto the conveyor belt like it was some kind of pleasure for him. Security line was forever long and TSA yelling at people and treating them like cattle. A completely different airport than the first time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Washington Dulles Airport customer review

(Czech Republic)

After flying 11 hours it took us 2.5 hours to get through immigration - about four hundred people in line and two immigration officers on duty every twenty minutes a flight crew would go to the head of the line causing further delays one young woman in front of us passed out and had to be treated by paramedics. An immigration supervisor was walking around refusing to have any eye contact with the frustrated passengers and didn't seem to care that people were missing their connections due to the long wait. This is an embarrassment for the US to treat it's visitors so badly we will spend our next vacation in Europe and avoid going to the US.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Washington Dulles Airport customer review

(Australia)

Expectations were low. Things did not get off to a promising start when the buggy took around 30min to leave from international arrival gate to Customs/Immigration. However immigration was deserted to passport control took mere minutes to process by a not very talkative CPB agent. Even though I declared food Customs/Ag inspection was a glance at the bag as I wheeled it past them. Bag drop for the connecting flight was painless. TSA inspection also painless though shoe circus persists. United Terminal not very spacious and quite busy. In all a painless experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Washington Dulles Airport customer review

(United Kingdom)

Arrived from Heathrow to catch a connecting flight to Denver at Dulles. Immigration/customs line was horrifically long and slow moving and the immigration officers seemed in no rush to get people checked quickly. The TSA guards were very stern and impatient. Airport connections area had low ceiling and was very cramped and hot. Took about 1 hour 15 minutes to clear customs immigration and security. Once you are security side things improve with a wide variety of shops cafes and souvenir stores. There was a computer/internet booth available but it would only accept credit cards. There is also an ATM which distributes Euros Swiss Francs British pounds and Mexican dollars. Cannot comment on ground transportation into city as I was only connecting.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Washington Dulles Airport customer review

(United States)

It's astounding what a horrible experience coming into the United States through IAD is. If you fly Fist or Business you still end up in a cramped bus where they try to get absolutely everyone off the plane into the single bus. And since you deplane first you get on the bus first and either fight tooth and nail to stay near the bus doors or get crushed to the back. Once in immigration there are no fast-track lanes but there are very nice assistants who do not seem to do much. The last hour of every flight home is full of dread thinking about the ordeal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Washington Dulles Airport customer review

(Netherlands)

Old and very shabby . We were there on 9th/13th January 2011 - still had all the Christmas decorations and trees up! Carpets very old and shabby looking. Toilets clean and only plus point was availability of smoking lounges although these were very few and far between. Immigration on arrival was embarrassing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Washington Dulles Airport customer review

(Denmark)

In transit en route Copenhagen-Orlando. The queues from the gate to immigration were not queues but masses of people pushing forward in an disorderly fashion. We could not use the escalator as it would just start pushing the crowd standing in front of the escalator. After spending 45 minutes moving 1 inch at a time we arrived in a hall where the lines started. One more hour in this department very unpleasant as some people - especially the ones risking to miss the connecting flight - were very aggressive. Immigration and security staff were pleasant enough but I will not use this airport again if I can help it. Seems more like a third world airport than a US.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Washington Dulles Airport customer review

(United States)

I'm surprised that it considers itself an international airport with the cramped space and inefficient methods for getting people to their gates. The United Airlines line for international flights was unreasonably long and United employees didn't seem to know which passengers should be given priority based on their flight times. People in line were literally begging them to let them go through. Getting through security was no better. The lines weren't that long but security folks were moving incredibly slow. There were also little inefficient things I noticed that caused the process to take a lot longer than it should have (ie. the crates to put your stuff in weren't directly next to the table). Despite arriving 2 hours before my scheduled flight I still almost missed my plane. If there's a next time I'd arrive 3 hours ahead of time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no