Washington Dulles Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 213 reviews
3/10
No Skytrax Rating
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Washington Dulles Airport customer review

(United Kingdom)

I was one of many that were held up at Customs for 90 minutes just before Christmas because of the queues and missed my connecting flight. Several international flights came in at once and there weren't enough staff to handle the volume of human traffic. As it happened another girl on my flight - a US citizen - got through quicker (because they had more staff on the US citizen side) - but she missed her connection because the baggage was delayed. I found out that I would have missed my flight anyway because of this. I don't understand why United allow a booking online for a connecting flight that can't be made. Anyway suffice to say I will not be using United again (the customer service was appalling) and will not be flying through DC. There are far better hubs like Chicago that seem to be geared up better for dealing with those in transit.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Washington Dulles Airport customer review

(United States)

I frequently connect from Dubai through Dulles to US domestic flights. The cumulative delays from immigration and TSA make it difficult to make a 1.5 hour connection. 300 plus people in the US resident immigration line with 4 agents and then 2 lanes open through TSA pretty much guarantee a bad experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Washington Dulles Airport customer review

(Singapore)

The layout of the airport is absurd and it takes forever to get anywhere. Immigration is not clearly marked and the service of border officials isn't terribly good. Food options are ok but the airport is very uncomfortable for any long layover/delay. The location of the airport is pretty inconvenient and car transfers are like to be caught up in the beltway traffic. When flying to the DC area I usually just fly to Phi Int Airport or BWI.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Washington Dulles Airport customer review

(United States)

I should feel joy when landing at my home airport but Dulles fills me with frustration and dread especially if I am on United from C or D concourse. These are a long way from the terminal. D concourse is only accessible by a slow mobile lounge that will be crammed full; the concourse is packed and has some of the worst food options in a major US airport. The other week the air conditioning could not cope with 37 C / 100 F temperatures. Arriving on a domestic flight it took us 45 minutes from landing to get to baggage claim. The A and B concourses are bright spacious and convenient. Note security waits can be long at peak times in mid to late afternoon arrive 90 minutes minimum before a domestic flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Washington Dulles Airport customer review

(United States)

The wait time through Immigration and Customs was very excessive and unorganized with Customs. I would say total time of about 40 minutes.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
10/10

Washington Dulles Airport customer review

(United Kingdom)

After reading previous bad reviews regarding Washington I was extremely wary about travelling recently from LHR to DEN via IAD. However neither my husband nor I could find fault with this airport. We did not have to wait at all to go through immigration every official we met was very courteous and friendly and made our short stay very easy. After our experience we would not hesitate to transit through IAD again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Washington Dulles Airport customer review

(United Kingdom)

While I have experienced difficult long queues at understaffed Dulles immigration counters with unfriendly immigration officers in the past as described in other comments here the last two times I've flown into the airport (Jan and June 2012) have been quick painless and easy. On my most recent trip from Heathrow I landed at 4.30 in the afternoon my flight was clearly the only international flight disembarking and I went straight up to an immigration desk without any queuing at all. Much clearly depends on when you land. Immigration officials do seem to have become noticeably more customer-oriented over the last 18 months too. A Supershuttle to Maryland was easy to find and easy to arrange despite a lack of pre-booking - and less than half the cost of a taxi to the same destination. I even like the people movers still used to ferry international passengers to immigration - but I seem to be in the minority there!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Washington Dulles Airport customer review

(United States)

Dulles is my home airport and I hate to say the worst of the lot. Awful in all regards - even after their improvements. They are never staffed appropriately. The line/crowd management is terrible. Their transportation system continues to leave you walking forever and still takes too long. Hard to believe they can't learn from other airports. My most recent case was yesterday when it took me 2 hours to move through check-in and security. So poorly managed that they had to hold people in the main airport area and not let them down the escalators until the security lines moved. Flyers have to make reservations. Knowing how many people are moving through your airport at any point during any day should not be guess work. Far from it. They have all security lanes open when there are no lines and far too few security lanes open when the airport is packed. Many of the facilities (e.g. escalators) are broken on a regular basis. It is just embarrassing that Washington D.C.'s most prominent airport is so poorly managed. I would rather fly out of BWI or Reagan any day.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Washington Dulles Airport customer review

(United States)

The worst experience ever. International terminal is poorly staffed. It takes forever to get from C terminal to A terminal. There are no signs for your flight and the staff does not speak clearly at all. They are also extremely rude. Avoid this airport at all costs or make sure you have plenty of time between connections.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Washington Dulles Airport customer review

(Canada)

Flying in from Canada my layover was at Dulles International in Washington. The Airport was packed. Airport staff were hardly to be seen. Extremely dirty and you had to go through TSA security to roam around another terminal. If you can avoid a stop over at this airport I suggest you do.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no