Washington Dulles Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 175 reviews
3/10
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1/10

"Chaotic and uncivilized"

(Netherlands)

Not Verified | May 14’ 2019 arriving at Dulles from Amsterdam on KLM. After a very pleasant and comfortable flight in KLM’ World Business class the Dulles arrival procedures experience was terrible. Chaotic and uncivilized. They pack you in a cramped outdated people mover from the seventies which transports you from the plane to the terminal to the main immigration/passport control area which is totally crowded with passengers coming from international flights. I was in line for almost 2 hours, authorities walking around shouting to people giving all sorts of instructions. There must have been a couple of thousand of passengers in line. Not a nice welcome to the USA at all. Avoid this airport.
Experience At AirportArrival Only
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"very good for domestic travellers"

(United States)

Not Verified | Washington Dulles International Airport is one of those airports that doesn't usually feel cramped at all. At this time, I was flying to Las Vegas with Frontier Airlines. Now, I live about 3 hours from this airport, and it's a very long drive, especially with morning traffic. When we arrived at the Departures Hall, I was fascinated with how large it is. Most other airports feel quite cramped in size, while this airport felt like it was big enough to move around. Now, the staff at Dulles are quite nice, however it feels like some of them don't really care either of their job or the passengers checking in/leaving the airport. (BTW, if you fly with Frontier, and you end up departing at Dulles, stay away from them. The staff at the desk are so rude, that we had to wait 35 minutes, and this was just for one passenger.) Once we got passed through security (Took only 10 minutes for the East Security Check), we then headed to the Z Concourse. (This was my first time at the Z Concourse, btw), and it was very small, but there were enough seats at each gate (Z10 was my gate). There was just one restaurant (I think) at this tiny area. Overall, this airport is very good for domestic travelers, but not for International travelers.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Horrible experience"

(United Kingdom)

Not Verified | Horrible experience. I am a disabled person using a wheelchair. Had to wait 1 hr 35 min in line to get to passport control. Luckily the gentleman pushing my wheelchair was very patient and helpful. I had left 3 hours between arrival and my connecting flight, but we just barely made it. At security in Dulles they checked through my carry-on and shoved it back to me all unzipped with stuff falling out. A box of necessary medicine had fallen out and I didn't notice because I was in such a rush to make my next flight. I will never go through Dulles again. Flew through Chicago on the way back - much more pleasant.
Experience At AirportArrival Only
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"Dulles continues to improve"

(United States)

Trip Verified | Dulles continues to improve. When I arrived at the curbside it took me 30 minutes to reach my gate. That includes checking in for my flight, security check, and going to concourse b on the Aerotrain. On my return I experienced the biometric checks at immigration and I was through in less than 5 minutes. Very pleased the ridiculous customs forms have finally been done away with. My luggage took about 25 minutes to come out. So after I landed it took about an hour for me to leave the airport. Pretty impressive. Now if Dulles can just get rid of the ridiculous mobile lounges.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"an Airport with its eye to the future"

(United Kingdom)

Trip Verified | Very Impressed by Dulles! This is an Airport with its eye to the future. It looks, feels and operates like a Airport with the future in mind. The architecture from the outside, to the new subway stop going in, to the terminal all evoke a modern, clean, sharp architecture with a view towards a future. Some sections of the Airport are still under improvement initiatives. This review is for the general overall presentation of the Airport. An Airport that knows its competing with Reagan National and BWI and it better get it right to secure its future. Well Done Dulles!
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"A total shame"

(France)

Not Verified | A total shame. We had to wait 2h30 at the custom! We were not welcomed to the USA. The line was chaos with children crying, people angry. How can a country treat its visitors so badly.
Experience At AirportArrival Only
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"unnecessarily complicated and tedious"

(United States)

Not Verified | I've gone through this airport quite often over the years. They've changed their whole customs processing procedures which I found to be unnecessarily complicated and tedious. The customs agents were polite and friendly, but the change from the kiosks that most airports use to this new method seems counterproductive. I think that this change will entice travellers to go via other airports if their itinerary permits it. I also think that there are no actually good restaurants in this airport. We usually have a 3 hour layover and if you want a decent meal it is hard to get - why not have a Macaroni's or a good steak house. Lastly, the airport really looks run down and it is the main airport to our capital city.
Experience At AirportArrival Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the worst airport I've ever been to"

(United States)

Trip Verified | They killed Mobile Passport while promising much quicker passport control. Guess what, came from Belgium - huge line! This is in addition to their awkward mandatory bussing system of all international arrivals to the main terminal. In terms of arrivals this is the worst airport I've ever been to.
Experience At AirportArrival Only
Date VisitMarch 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"dual experiences"

(Sweden)

Trip Verified | Washington Dulles is a airport with dual experiences, so this will be a two part review. If you are flying with any airline except United, you will have a great time. The terminal used for A and B gates are fantastic and feels like you are travelling through the political centre of the world. It's majestic and there is enough food and shopping to spare. Passport control is fast if you arrive at non rush hour and baggage claim is smooth (this goes for all terminals). If you are flying United from the C and D gates, don't get your hopes up to much. The gate area is old with carpets everywhere and feels like a British house in the 60's. There is some food and shopping, but not at the same level as the A and B gates. Check in at the airport is easy, but it's hard to find the airlines ticketing. If you flying anything but United: Use IAD If you are flying United: Avoid IAD
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"unacceptable in the 21st century"

(United Kingdom)

Trip Verified | I support the many critical comments on the passport control at immigration via Dulles. Previously we have come through fairly quickly by using the automated terminals but these have disappeared. Why is this? The effect is that large numbers of passengers are handled by a handful of staff. US residents get better treatment than foreigners, but not much. We came through on a quiet night so only waited an hour or so but even this is unacceptable in the 21st century.
Experience At AirportArrival Only
Date VisitNovember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no