Washington Dulles Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 183 reviews
3/10
No Skytrax Rating
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1/10

"Badly designed airport"

(United States)

Not Verified | Very bad experience. Customs and immigration incredibly inefficient. Not enough space in the Concorde for the waiting travelers. Badly designed airport. Must create a terrible impression for tourists to the capital of the USA.
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Antiquated, dated, unpleasant"

(United States)

Not Verified | This the worst airport for international travel. It took 2 hours to get through because they only had 6 people working! The nations capital and this is how we operate - how embarrassing and a joke. I travel internationally and this is by far the worst! Antiquated, dated, unpleasant!
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Get more staff recruited"

(United States)

Not Verified | Wow. What an appalling entry experience to my new working life in the USA. Landed 1520. Entered arrivals hall 1552. It’s now 1712 and I’m so bored of waiting I thought I’d write this review to pass the queuing time! There are 3rd world airports in Africa which are better resourced and organized than Dulles. Get more staff recruited to cope with peak arrivals times. Get family-focused queue systems. Use more technology-based filtering systems. Mr Trump - You don’t need to spend money building a wall - just deploy the Dulles arrivals process to the Mexican border to deter anyone from coming to the USA!
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"This is just a bad airport"

(Egypt)

Trip Verified | This is just a bad airport. It’s old/outdated, long queuing times and the staff are not friendly. Not clean and you have to get on a (very) crowded bus to get to the terminal Ok selection of shops/restaurants and free WiFi although it’s a bit patchy.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Dulles is a huge pain"

(United States)

Trip Verified | Dulles is a huge pain, it took my family 55 minutes after landing on a domestic flight to walk out of the airport. First we land but need to wait 15 minutes for a gate. From the gate, walk 400 meters, to the people mover, wait for the doors to close, then trudge around the tarmac, exit the people mover, and then another 400 meters to baggage claim. It's been 40 minutes, and at any other airport the bags should be there - but this is Dulles, so wait 15 more minutes. 55 minutes in total. The only benefit of having Dulles as my home airport is I never have to change planes at it.
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"the least efficient and most irritating"

(United Kingdom)

Trip Verified | As a life gold member with two airlines, and having traveled to more than 100 countries in my career, Washington Dulles stands out as the least efficient and most irritating. From the disembarkation onto a dirty, crowded bus, to the guaranteed 1.5-3 hour wait to clear customs, this is a personification of what the airport will look like in hell. Every time I arrive here, I vow never to come back to Dulles. This to me is the final attempt to stomach dulles. Best they can do, is to try and emulate Heathrow or Frankfurt - and you will get many more tourists to help make America great again.
Experience At AirportArrival Only
Date VisitJune 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the most unwelcoming airport"

(United States)

Trip Verified | Always the same story at arrivals, been queuing for 1 hour and 25 minutes and I’m not even halfway through. CBP doesn’t man the booths, even though the early afternoon sees many international flights landing in a short window of time. This is the most unwelcoming airport I’ve ever been to. Ironically, the have a video looping with people saying “welcome!”.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"used to be so much more efficient"

(United States)

Not Verified | After a 12 hour flight from Tokyo, I had to stand in the immigration line for 2 hours. This has happened twice now in the past three months. It used to be so much more efficient when there were kiosks for US citizens. Why did this change?
Experience At AirportArrival Only
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Chaotic and uncivilized"

(Netherlands)

Not Verified | May 14’ 2019 arriving at Dulles from Amsterdam on KLM. After a very pleasant and comfortable flight in KLM’ World Business class the Dulles arrival procedures experience was terrible. Chaotic and uncivilized. They pack you in a cramped outdated people mover from the seventies which transports you from the plane to the terminal to the main immigration/passport control area which is totally crowded with passengers coming from international flights. I was in line for almost 2 hours, authorities walking around shouting to people giving all sorts of instructions. There must have been a couple of thousand of passengers in line. Not a nice welcome to the USA at all. Avoid this airport.
Experience At AirportArrival Only
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"very good for domestic travellers"

(United States)

Not Verified | Washington Dulles International Airport is one of those airports that doesn't usually feel cramped at all. At this time, I was flying to Las Vegas with Frontier Airlines. Now, I live about 3 hours from this airport, and it's a very long drive, especially with morning traffic. When we arrived at the Departures Hall, I was fascinated with how large it is. Most other airports feel quite cramped in size, while this airport felt like it was big enough to move around. Now, the staff at Dulles are quite nice, however it feels like some of them don't really care either of their job or the passengers checking in/leaving the airport. (BTW, if you fly with Frontier, and you end up departing at Dulles, stay away from them. The staff at the desk are so rude, that we had to wait 35 minutes, and this was just for one passenger.) Once we got passed through security (Took only 10 minutes for the East Security Check), we then headed to the Z Concourse. (This was my first time at the Z Concourse, btw), and it was very small, but there were enough seats at each gate (Z10 was my gate). There was just one restaurant (I think) at this tiny area. Overall, this airport is very good for domestic travelers, but not for International travelers.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes