✅ Trip Verified
| No gripes about Dulles Airport IAD per se - it is clean, well-lit, w/ good signage, the lounge space is a bit tight, but it works out - the shops and food purveyors are limping due to covid, so that is why they get marked down - this is no reflection on the airport, staff, or concessions. My gripe is about CBP agents. In a word they are arrogant. This is a bad reflection on our entire country for international arrivals. Personally, I used to go thru' IAD at least once a month, often more. Now only occasionally due to covid, and I can report that the CBP agents have had a chip on their shoulder for a long time - once I get pulled aside and sequestered for a random check (they found nothing), and the guy was offensively arrogant and rude. Two days ago I landed after 24+ hours flying and the CBP agent that took my GOES slip was just obnoxious. I am still angry that I was treated that way. His entire demeanor and his body language were overbearing and rude and arrogant. I don't know what it would take for the agents to offer a simple "good day, welcome to the USA" or similar pleasant greeting. How about a smile? I know that are in law enforcement, but do not treat us like criminals. If you have to exert your little "power trip" over passengers, perhaps a good psychotherapist can help, or why not better training - or just find another line of work. Anyway, I have figured out this reflects the CBP culture at IAD. My final comment is that the arriving traveler should get a pleasant greeting and a smile instead of a gruff, antagonistic "gimme that slip".